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Helms Bros., Inc.
Bayside, NY
2,257 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,257 reviews
November 03, 2011
I purchase a preowned car that I am convicts wasmy properly inspected before it was written as a CPO. My first major issue was my view mirror that vibrated when I drove. I brought it into he serviced properly inspected before it was written as a CPO. My first major issue was my view mirror that vibrated when I drove. I brought it into he serviced and both my doors were hit and scratched and the issue was never corrected. I then attempted to return The vehicle, but was told I had to pay for my wish to be granted. Manager John kunez told me they would correct the issue, which he lied about because my mirror still isn't corrected. As for the doors, I was stuck in a loaner car for two weeks because they never painted either door. I had to wait about 2 weeks because they told me the doors were painted when they weren't touched. Once I thought this was resolve my door panel had punctures and now I was to return again because the back door rattles and window doesn't go down. Helms bros staff is overall rude and they definetly try to take advantage of females. I've been to he dealer 8 times now, and still need to return. I am truly upset with the way they carry themselves.It's a consistent headache. And noone is ever of any help. Even trying to contact the owner of the dealership is impossible. More
by Kal223
Employees Worked With
John k, secritaries
October 21, 2011
I would like to emphasize the excellent customer service I received by my new Service Consultant, Carmine Gonzalez. He was exceptionally receiptive to my concerns and informed me step by step as my car wen I received by my new Service Consultant, Carmine Gonzalez. He was exceptionally receiptive to my concerns and informed me step by step as my car went from assessment, repair and a final road test to ensure that all concerns were met. I have and will continue to use Helms Bros for my car needs. More
by Denise Berdebes
Employees Worked With
Carmine Gonzalez
September 09, 2011
Ronald was very knowledgeable in the cars technically, sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was v sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was very knowledgeable, and was very clear in what I was getting into. More
by dealerraterguev
Employees Worked With
Ronald Dent (Sales) & Daniel Rosa (Finance)
August 30, 2011
I initially visited Helms Bros in May looking at the cars that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just look that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just looking , the interest to help just wasn't there. Then , I decided to go back in July with my father to look at the E350 and we met Jeffery Stampler. He was very pleasant, helpful and very patient and knowledgeable. We immediately liked him and was very satisfied with the information provided to us by Jeffery, that we were very close to deciding on leasing the C300 or E350. He made our visit very pleasant and he made us trust him right away. Within weeks later we went back to Jeffery with my mom and closed the deal . Jeffery made the leasing experience very pleasant and I will definitely recommend my friends to go to Helms Bros and to Jeffery Stampler for buying a car. He is not only a great salesperson, but a good friend. More
by chockals
August 20, 2011
Jason was very customer focus and very professional from the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future. the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future. More
by kincmui
August 10, 2011
I will definetly recommend Helms bros Mercedes Benz to I will definetly recommend Helms bros Mercedes Benz to anyone in the market for a mercedes. The two sales rep that assisted me Ronald D. Dent and Mi I will definetly recommend Helms bros Mercedes Benz to anyone in the market for a mercedes. The two sales rep that assisted me Ronald D. Dent and Michael Altamura are great sales rep. This was by far the best and easiest car purchase I have ever made. More
by Jnolasco
Employees Worked With
Other Employees :
Ronald D. Dent / Michael Altamura, Ronald Dent
July 30, 2011
I was never in the market for a Mercedes before meeting Kathleen Baade after driving BMW's forever. But she changed my thinking and I am now a convert. She and Helms Bros. made the leasing process seamle Kathleen Baade after driving BMW's forever. But she changed my thinking and I am now a convert. She and Helms Bros. made the leasing process seamless, easy and cost-effective. And, I am thoroughly enjoying my new C300. Thank you Helms Bros. Andrew Edson More
by aedson
July 21, 2011
Since I've been coming here, I've received nothing but the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a lit the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a little high, but really, it's high across the board across all dealers and makes these days. At least at Helms Bros., I get excellent service to back it up. My only problem is that I sometimes have trouble using the online service portal. I think it's an issue with Adobe Flash with the website or something. I've had this problem on several computers, so it has to be the site. Also, I was just looking to schedule an appointment for November 11th, but according to the online site, all of November is booked up. And as far as the new Saturday hours, the website shows nothing available well into 2012. I seriously doubt that's correct, and I assume it's some kind of website issue. If all of those appointments are in fact taken, then I guess there's a whole lot of people out there with too much time on their hands ;-) All in all these are really minor issues, and I am 100% satisfied in my dealings with Helms Bros., and with Mercedes-Benz in general. I should have bought a Benz years ago, but hey, better late than never. Truly outstanding service, keep treating me right, and I'll keep coming back! More
by jes111281
Employees Worked With
Andy Lin
June 30, 2011
When my wife, Marjorie and I entered Helms Bros., we were greeted by Boris in such a way that made us feel confident that we would find the vehicle we wanted - and we did. Boris is very courteous, patient, p greeted by Boris in such a way that made us feel confident that we would find the vehicle we wanted - and we did. Boris is very courteous, patient, professional and provides outstanding customer service. Bernard & Marjorie Greene More
by CaptHook
Employees Worked With
Boris Barayev
June 03, 2011
I would definitely recommend Helms Bros to friends and family because the experience I had was phenomenal. They really made me feel comfortable and confidant with my purchase of the new E350W4. The delive family because the experience I had was phenomenal. They really made me feel comfortable and confidant with my purchase of the new E350W4. The delivery was on time and smooth with evertyhing on point and ready. The showroom was renovated beautifully and the staff were all very friendly. More
by kitkatZ28
Employees Worked With
Michael Nekava
