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Helms Bros., Inc.
Bayside, NY
2,253 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,253 reviews
February 07, 2012
Don Lee did a great job of helping us select and find the exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehi exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehicle, all in a friendly but professional manner. More
by Ed Morrill
Employees Worked With
Don Lee
February 02, 2012
very friendly dealers and great services, explain every single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 whi single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 which i just pick up today. More
by jhuang
Employees Worked With
Jason Chen, Daniel T. Rosa
January 23, 2012
I had a great expeience with Helms Brothers in leasing a new 2012 Mercedes. Process was incredibly smooth and everything exactly as promised. Sales person - Kathleen Baade - was a pleasure to deal with an new 2012 Mercedes. Process was incredibly smooth and everything exactly as promised. Sales person - Kathleen Baade - was a pleasure to deal with and I would definitely recommend this dealership or purchase another vehicle from them myself. More
by Daynajon
Employees Worked With
Kathleen Baade
January 05, 2012
This is my second vehicle purchase from the incredible staff at Helms Brothers Mercedes in Bayside, NY. My first purchase was painless and flawless, and I must say , the second purchase was even better! V staff at Helms Brothers Mercedes in Bayside, NY. My first purchase was painless and flawless, and I must say , the second purchase was even better! Value, service, attention to detail, and COMPLETE customer satisfaction is what this delership is all about. Lets face it.. the Mercedes is truly engineered like no other car in the world, but it is the dealership, and more importantly, it's staff that truly make the buying experience what it is. Let me tell you.. the employees are MASTERS at what they do! From the moment you walk in the front door, you are transported to a time and place where the customer is what it is all about. Talk about going above, and beyond.. John and Michael were relentless at making sure I got what I wanted, when I wanted it, and for a price.. well, lets just say NO OTHER dealer came close! They are ALL truly masters at what they do. Helms Brothers makes you feel like the dealership is your home.. a place where you can feel comfortablem buying a Mercedes. I enjoyed buying my first Benz there, was happy to get my second, and truly look forward to getting my thirrd. They are my (as well as all my family members, and friends) dealer for LIFE! Kudos to Mr. Callahan for putting together (and keeping) such a star line up of emplyees at his dealership! As stated earlier, Mercedes is engineered like no other car in the world, and Helms Brothers is truly a dealership like no other in the world! Give them a shot.. you will not be sorry, and you too, will be a customer for life. Thanks again for a great car, a great deal, and a great buying experience. See you all soon! More
by hatzikyriakos
Employees Worked With
Other Employees :
John Kunz & Michael Nekava, John Kunz, Carmine Gonzalez
December 30, 2011
I found the car I wanted on the internet, and since I live in WV approximately 400 miles away from the Helms dealership, I dealt primarily with Herman Ospina via email and phone. Everything the Helms fo live in WV approximately 400 miles away from the Helms dealership, I dealt primarily with Herman Ospina via email and phone. Everything the Helms folks said about their car was exactly as they said when I actually arrived in NY to purchase the car. Everyone at Helms I dealt with was extremely open and honest. I purchased the car just as we negotiated over the phone and I am extremely pleased with the process and I love the car. My wife and I were treated extremely well and with the utmost respect. I will drive the 7 hours back to NY to deal with Helms when I am ready to purchase my next Mercedes. Gregory Blaney Morgantown, WV More
by gblaney
Employees Worked With
Herman Ospina and John Kunz
November 25, 2011
Well I went to Helms Bro because I was at the end of a lengthy 2 month search for an E3504w with a certain options pkg. Drove out to see the car and get an appraisal on my 02 E320,,and in 3 hours (hallowe lengthy 2 month search for an E3504w with a certain options pkg. Drove out to see the car and get an appraisal on my 02 E320,,and in 3 hours (halloween night) I was driving a gorgeoues 2010 E350 with all the toys,,these two gents were great.Mike was accomodating and courteous,,and John was the Professional you would expect from a Mgr.They treated me well and made it smooth and painless.Dave Lee was also top notch,,handling financing. Two thumbs Up for these fellows and they are deserving of all my praise.Too bad its 24 miles away,because I was also impressed with the Svce dept and Kelly and Kevin are terrific representatives of how it should be for a Benz owner. Happy Holidays Ladies and Gents,,keep up the fine work. More
by stemags1
Employees Worked With
Mike Altamura and John Kunz
November 03, 2011
I purchase a preowned car that I am convicts wasmy properly inspected before it was written as a CPO. My first major issue was my view mirror that vibrated when I drove. I brought it into he serviced properly inspected before it was written as a CPO. My first major issue was my view mirror that vibrated when I drove. I brought it into he serviced and both my doors were hit and scratched and the issue was never corrected. I then attempted to return The vehicle, but was told I had to pay for my wish to be granted. Manager John kunez told me they would correct the issue, which he lied about because my mirror still isn't corrected. As for the doors, I was stuck in a loaner car for two weeks because they never painted either door. I had to wait about 2 weeks because they told me the doors were painted when they weren't touched. Once I thought this was resolve my door panel had punctures and now I was to return again because the back door rattles and window doesn't go down. Helms bros staff is overall rude and they definetly try to take advantage of females. I've been to he dealer 8 times now, and still need to return. I am truly upset with the way they carry themselves.It's a consistent headache. And noone is ever of any help. Even trying to contact the owner of the dealership is impossible. More
by Kal223
Employees Worked With
John k, secritaries
October 21, 2011
I would like to emphasize the excellent customer service I received by my new Service Consultant, Carmine Gonzalez. He was exceptionally receiptive to my concerns and informed me step by step as my car wen I received by my new Service Consultant, Carmine Gonzalez. He was exceptionally receiptive to my concerns and informed me step by step as my car went from assessment, repair and a final road test to ensure that all concerns were met. I have and will continue to use Helms Bros for my car needs. More
by Denise Berdebes
Employees Worked With
Carmine Gonzalez
September 09, 2011
Ronald was very knowledgeable in the cars technically, sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was v sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was very knowledgeable, and was very clear in what I was getting into. More
by dealerraterguev
Employees Worked With
Ronald Dent (Sales) & Daniel Rosa (Finance)
August 30, 2011
I initially visited Helms Bros in May looking at the cars that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just look that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just looking , the interest to help just wasn't there. Then , I decided to go back in July with my father to look at the E350 and we met Jeffery Stampler. He was very pleasant, helpful and very patient and knowledgeable. We immediately liked him and was very satisfied with the information provided to us by Jeffery, that we were very close to deciding on leasing the C300 or E350. He made our visit very pleasant and he made us trust him right away. Within weeks later we went back to Jeffery with my mom and closed the deal . Jeffery made the leasing experience very pleasant and I will definitely recommend my friends to go to Helms Bros and to Jeffery Stampler for buying a car. He is not only a great salesperson, but a good friend. More
by chockals
