Helms Bros., Inc.

Ronald was very knowledgeable in the cars technically, sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was v sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was very knowledgeable, and was very clear in what I was getting into. More

I initially visited Helms Bros in May looking at the cars that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just look that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just looking , the interest to help just wasn't there. Then , I decided to go back in July with my father to look at the E350 and we met Jeffery Stampler. He was very pleasant, helpful and very patient and knowledgeable. We immediately liked him and was very satisfied with the information provided to us by Jeffery, that we were very close to deciding on leasing the C300 or E350. He made our visit very pleasant and he made us trust him right away. Within weeks later we went back to Jeffery with my mom and closed the deal . Jeffery made the leasing experience very pleasant and I will definitely recommend my friends to go to Helms Bros and to Jeffery Stampler for buying a car. He is not only a great salesperson, but a good friend. More

Jason was very customer focus and very professional from the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future. the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future. More

I went to Helms. Bros. service for a simple bulb change. When I arrive to the service dept. I waited around 10 mins. until someone acknowledged I was there for service. The valet ran out once he saw me wait When I arrive to the service dept. I waited around 10 mins. until someone acknowledged I was there for service. The valet ran out once he saw me waiting there and greeted me with attitude. I can barely understand what he was saying because of his heavy Spanish accent and took him 3 tries to correctly copy my vin# off my car! I believe his name tag said Sergio. After that I proceeded to walk inside where no one opened the door for me and I had bags in both hands. I saw one valet just looking at me from the valet office while I struggled with the door and my bags. Well enough said about the lousy greeting! Afterwards I walked to the front desk where I was greeted with more attitude and to top it off the girl was on her cell phone. NICE! I was seated in the waiting area for around 20 mins. where I was entertained by Jerry Springer on the TV. Why would a MB dealership have this trash on the television? There was 1/2 a bagel in the basket and maybe 4 Dunkin donuts munchkins for the customers waiting to be called. To top it off the coffee machine was broken! After waiting and waiting I was finally called to see Keith. He seamed pleasant at first but when I told him I was only there for a bulb change his attitude changed right away. He tried to sell me things that I didn't need! I have a 2010 GLK350 and he was trying to sell me a brake flush?????? He also mentioned that my differential fluids should be changed. I am a woman driver so maybe he thought he can "pull the wool over my eyes" as they say. I just sat there and sounded like a broken record. I just kept on saying NO,NO,NO. After that battle Keith told me to have a seat in the waiting area and the bulb change wouldn't take more than 30 mins. Well after 45 mins. of waiting I walked up to a valet that was trying to fix the coffee machine and asked him if he can help me and please check on my car. He turns around and tells me to check at the front desk. He was more involved with fixing the coffee machine than helping me with my situation. At this point I was late for work and proceeded to go find Keith. He was not at his desk so I went to the front desk to ask the girl with the attitude what was happening with my car. She told me to go to the cashier's counter and ask the girl there what was happening with my car. It seemed like nobody was willing to help me in this place. I just wanted my car, fixed or not fixed so I can just leave!!!!! I proceeded to the cashier's counter where I was greeted with more attitude!!!!! I can't believe this place!!!!! The girl asked for my last name so I gave it to her and she goes "Oh! your car is in the car wash, Keith didn't tell you?". The cashier handed me my receipt and told me that I wouldn't be charged this time and to wait outside so the valet can bring me my car. What did she mean that I wouldn't be charged this time???? Keith was nowhere to be found so I can give him a piece of my mind. I guess I am not important enough to Keith or this dealership if I am not spending thousands of dollars. What a shame. I proceeded to go outside to get my car and I didn't see it. I waited and waited and my car wasn't there. Nobody came up to me to ask me what I was waiting for. Finally after waiting 10 mins. a valet comes out of the valet office and asks me what I was waiting for. He asked for my papers and I gave them to him. He went back into his office and left me standing there for another 5 mins. He finally comes back out and tells me that my car is in the wash. I was trying to be very patient and I just wanted my car so I can leave this horrible dealership. After waiting another 10 mins. I see a valet running towards the back of the parking lot and I see my truck parked all the way at the end of the lot. My car had been sitting there for the longest time and the valets had no clue that my truck was there. My truck was totally dirty like it wasn't cleaned at all!!!!! To top it off I have a light colored interior and my floor mats had greasy boot marks all over them. This is the WORST dealership I have been too and will tell all my friends about the horrible experience that I had there. All over a simple bulb change!!!!!! This dealership is a complete MESS!!!!!! More