
Helms Bros., Inc.
Bayside, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I dealt almost entirely with Herman Ospina, who is in charge of Internet sales. Herman responded promptly with good terms and followed through in every respect. He was courteous, professional and likeabl charge of Internet sales. Herman responded promptly with good terms and followed through in every respect. He was courteous, professional and likeable, and the final monthly lease payment for the car was exactly what we had negotiated - no tricks. The entire process was painless: we negotiated entirely over the phone, and Herman came to my home with the new car and paperwork and picked up my old car. All-in-all, so far I've had an excellent experience and would highly recommend Herman. More
I had agent name Maurice, and he was very professional I had agent name Maurice, and he was very professional and helpful. He explained everything very well and was willing to go above and beyond to help I had agent name Maurice, and he was very professional and helpful. He explained everything very well and was willing to go above and beyond to help me with any concerns I had. He took initiative to work with me from the beginning to the end, made my life a lot easier. I'm satisfy with my purchase and appreciate their great service. More
from our first call to his follow-up call about how I like the vehicle was totally professional. Upon delivery he spend all the time I needed to get familiar with the features. I would highly recommend N like the vehicle was totally professional. Upon delivery he spend all the time I needed to get familiar with the features. I would highly recommend Neal to all of my friends who are interested in M-B More
I gave the dealership the highest rating because I am very pleased to have worked with Herman Ospina on the lease of my car. He is very professional. From my first email query to the pickup of my car h very pleased to have worked with Herman Ospina on the lease of my car. He is very professional. From my first email query to the pickup of my car he was responsive to all my needs. He answered every email in a timely fashion, came in to the office on his day off and patiently sat with me to explain and re-explain how to use the various gadgets in the car! I drove away from Helms in my new car feeling very happy and satisfied. I will recommend Herman to anyone in need of a car and certainly will return to Helms when this lease expires. More
I was treated very professional much better than I have been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. More
I recently leased a ML 350 from Helms Brothers Mercedes Benz and was very impressed with the manner in which I was treated through the entire process. The level of professionalism that I encountered throug Benz and was very impressed with the manner in which I was treated through the entire process. The level of professionalism that I encountered through my dealings with each of the departments involved in the sale/lease of a new vehicle was exceptional. As I have purchased a good number of new vehicles in the past I can state with confidence that the conduct of this dealership is rare. I found the pricing to be very competitive and the model selection wide. The sales consultant, Frank Marinaro, was very knowledgeable and committed to making certain that I was satisfied. His level of follow through was certainly exceptional as he even drove a far distance from the dealership to my home for an additional signature that was required for my trade in vehicle. I do not know of any other sales person that would go to the extent that he did to make things easier for me! When the lease expires on the ML 350. I will certainly be returning to Helms Bothers for a new vehicle. More
Friendly customer service. I bought CPO 2010 ML350 which is cleaned and detailed like a brand new. Excellent quality used car collections. One more happy customer. is cleaned and detailed like a brand new. Excellent quality used car collections. One more happy customer. More
Maurice Martin was great. He was able to provide us with all of the car information we needed to make a decision. And he was not pushy. Once we decided to order the new car he kept me informed, excellent all of the car information we needed to make a decision. And he was not pushy. Once we decided to order the new car he kept me informed, excellent customer service, always called me back timely. Maurice demonstrated genuine interest in our business. And he came in on his day off so that I could surprise my family with it. After I picked it up he called me that evening to ask if we had any questions. Thanks! We are really enjoying the car and Maurice has really helped guide us along the way. More
This is my first purchase of a Mercedes Benz and I am very pleased with the service I received from Walter Blum at Helms Brothers. I started looking for a new car in January with several models in mind a very pleased with the service I received from Walter Blum at Helms Brothers. I started looking for a new car in January with several models in mind and finally narrowed it down to a Mercedes Benz in late April. During the interval, I was contacted periodically by the dealership regarding my status and if I had any questions. After visiting with several Mercedes Benz dealerships, it was Walter's demeanor that brought me back to Helms Brothers to finalize the purchase. Walter was patient with my questions and was extremely responsive to my needs! I felt as if I was dealing with a friend. I would not hesitate to recommend Helms Brothers to my friends. I also had the opportunity to visit their service center and was impressed with the first class operation. More