Helms Bros., Inc.

I recently leased a ML 350 from Helms Brothers Mercedes Benz and was very impressed with the manner in which I was treated through the entire process. The level of professionalism that I encountered throug Benz and was very impressed with the manner in which I was treated through the entire process. The level of professionalism that I encountered through my dealings with each of the departments involved in the sale/lease of a new vehicle was exceptional. As I have purchased a good number of new vehicles in the past I can state with confidence that the conduct of this dealership is rare. I found the pricing to be very competitive and the model selection wide. The sales consultant, Frank Marinaro, was very knowledgeable and committed to making certain that I was satisfied. His level of follow through was certainly exceptional as he even drove a far distance from the dealership to my home for an additional signature that was required for my trade in vehicle. I do not know of any other sales person that would go to the extent that he did to make things easier for me! When the lease expires on the ML 350. I will certainly be returning to Helms Bothers for a new vehicle. More

Friendly customer service. I bought CPO 2010 ML350 which is cleaned and detailed like a brand new. Excellent quality used car collections. One more happy customer. is cleaned and detailed like a brand new. Excellent quality used car collections. One more happy customer. More

Maurice Martin was great. He was able to provide us with all of the car information we needed to make a decision. And he was not pushy. Once we decided to order the new car he kept me informed, excellent all of the car information we needed to make a decision. And he was not pushy. Once we decided to order the new car he kept me informed, excellent customer service, always called me back timely. Maurice demonstrated genuine interest in our business. And he came in on his day off so that I could surprise my family with it. After I picked it up he called me that evening to ask if we had any questions. Thanks! We are really enjoying the car and Maurice has really helped guide us along the way. More

This is my first purchase of a Mercedes Benz and I am very pleased with the service I received from Walter Blum at Helms Brothers. I started looking for a new car in January with several models in mind a very pleased with the service I received from Walter Blum at Helms Brothers. I started looking for a new car in January with several models in mind and finally narrowed it down to a Mercedes Benz in late April. During the interval, I was contacted periodically by the dealership regarding my status and if I had any questions. After visiting with several Mercedes Benz dealerships, it was Walter's demeanor that brought me back to Helms Brothers to finalize the purchase. Walter was patient with my questions and was extremely responsive to my needs! I felt as if I was dealing with a friend. I would not hesitate to recommend Helms Brothers to my friends. I also had the opportunity to visit their service center and was impressed with the first class operation. More

My husband and I were very pleased with our recent experience at Helms Bros. We found that our salesman, Michael Altamura, was very knowledgeable, professional, friendly and pleasant to work with. The experience at Helms Bros. We found that our salesman, Michael Altamura, was very knowledgeable, professional, friendly and pleasant to work with. The rest of the staff was also courteous, helpful and friendly as well. More

I have had excellent service from Mr. Chen. Mr. Chen's has been very responsive with all my questions and/or needs. I will keep coming back and I have been a loyal customer for 12 years has been very responsive with all my questions and/or needs. I will keep coming back and I have been a loyal customer for 12 years More

I would recommend anyone looking to purchase or lease a Mercedes Benz to pay a visit to Helms Bros. From the moment I walked into the showroom to when I walked out the doors with the keys, I was amazed by Mercedes Benz to pay a visit to Helms Bros. From the moment I walked into the showroom to when I walked out the doors with the keys, I was amazed by the quality of customer service and dedication I received from Maurice, Jennifer and Adam. Maurice greeted me as soon as I entered the showroom and then spent a great deal of time learning about my needs and patiently working with me until I was comfortable with the price point we had reached. Adam took the time to go through the details of my transaction and answer any questions I had. Jennifer always took the time to say hello and check in to make sure everything was running smoothly and that I was comfortable. I cannot express how much I appreciate the hard work, dedication and enthusiasm from each of you all the way through to the close of the transaction. Thank you so much for the wonderful service, expertise and experience - it is clear that you value your customers. I look forward to working with all of you again in the future. More

Peter was very friendly and listened to our needs in providing with the best leasing program. He went above and beyond to make it work within our budget and he even came back with an offer we couldn't providing with the best leasing program. He went above and beyond to make it work within our budget and he even came back with an offer we couldn't resist!!! We recommend Peter highly for your next Mercedes Benz purchase! We are very satisfied customers. More

Nine years ago I purchased a new car from Helms but very recently I had called Helms simply to ask a question about its policy on the use of a credit card as partial payment and I happened to speak to Mike recently I had called Helms simply to ask a question about its policy on the use of a credit card as partial payment and I happened to speak to Mike Altamura. I was set on buying a pre-owned 2011 C-300 from another dealer, having decided never to deal with Helms again because I did not receive any followup calls after my initial contact with their Sales Dept. several weeks before). As it turned out, I ended up getiing a one-pay lease with option to buy a 2012 C-300, all because of Mike's friendliness, persistence and skills as a sales consultant. He is not just any sales consultant but one who I thought was honest and sincere, someone I could trust. He explained the pros and cons of getting a pre-owned vs a new car at this point in time and he tried his best to find me a really suitable deal. Mike made me realize that perhaps the previous not-so-good experience I had with Helms was just an isolated case. More

Dealing with Peter was smooth and friendly. He explained and demonstrated all the upgrades for 2012 compared to our old 2005 model. He was knowledgable and addressed our questions promptly. Overall this was and demonstrated all the upgrades for 2012 compared to our old 2005 model. He was knowledgable and addressed our questions promptly. Overall this was a very pleasant sales experience. More