Helms Bros., Inc.

I rolled into the Helms Bros dealership without a scheduled appointment 30 min before closing time in my 2009 CLK350 I recently bought from a used car lot. The navigation and bluetooth wasn't worki scheduled appointment 30 min before closing time in my 2009 CLK350 I recently bought from a used car lot. The navigation and bluetooth wasn't working, my owners manual said i would need genuine Mercedes Benz pieces to get them to work. I was trying to express this to the receptionist but seemed to only confuse her, luckily for me John Kunz was near by her desk and asked to see my car. John is very familiar with what was required for my car and within 20 min he had my navigation and my bluetooth working but he didn't stop there. John scanned my vin no. and informed me that I still have 4 mo left on my factory warranty, gave me directions to the service dept facility and told me to schedule an appointment at my convenience. I made the appointment with service the next morning, dropped off my car that afternoon and spoke to my new personal service advisor about what will be done to my car. The next morning I was informed the front brakes had no pad material left and my rotors were chewed up, that must have been the grinding noise i heard when I would step on the brakes hard. That afternoon I picked up my car after work and the car was buttoned up and tidy, new rotors and pads a bunch of little problems were fixed my bluetooth and navigation worked.......I can't believe how straight forward this whole experience was. I bought a 2004 GTO brand new and the dealership gave me nothing but drama, attitude and excuses every time something came up,and the prices are identical but the quality of this CLK and the way I was made to feel welcome at this dealership, is way better. John Kunz is a super professional! I'm buying my cars from this dealership from now on. Super happy. More

My experience at Helmes Bros was wonderful. I will definitely recommend this dearlership to everyone I know. I felt very special. Maurice was helpful and anything that I needed he provided for me. definitely recommend this dearlership to everyone I know. I felt very special. Maurice was helpful and anything that I needed he provided for me. He worked with me so that I could own a Mercedes Benz. He was friendly and kind. He also checked on me the day after I picked up my car and the following day as well. He wanted to make sure that I was completely satisfied. More

This is by far the best dealership I have ever been to. The level of professionalism is second to none. I had a great experience especially with Kathleen being my sales consultant. She is a wonderful perso The level of professionalism is second to none. I had a great experience especially with Kathleen being my sales consultant. She is a wonderful person. If you ever want somebody to provide you with professional and excellent service while buying your Mercedes, she's the person to talk to. I will definitely come back there again. In fact I didn't even want to leave. That's how good they are except that my car was waiting for me outside. LOL More

I had a great experience at this dealership. From point of entry, we were treated with courtesy and respect. The dealer was very patient and knowlegeable in terms of going over all the models I was intere of entry, we were treated with courtesy and respect. The dealer was very patient and knowlegeable in terms of going over all the models I was interested in. We in no way felt over pressured or obligated to purchase on the first day. I liked the fact that when we said we wanted to think about the purchase, that our wishes were respected without further sales pitches. For us that made a significant difference in feeling comfortable returning when we decided this was the vehicle for us. Overall, the experince at Helms was pleasant and stress free. The experince defintely surpassed other car dealers I visited in the past. Thank you to Mr. Martin for his exceptional service, and thank you to all. More

I dealt almost entirely with Herman Ospina, who is in charge of Internet sales. Herman responded promptly with good terms and followed through in every respect. He was courteous, professional and likeabl charge of Internet sales. Herman responded promptly with good terms and followed through in every respect. He was courteous, professional and likeable, and the final monthly lease payment for the car was exactly what we had negotiated - no tricks. The entire process was painless: we negotiated entirely over the phone, and Herman came to my home with the new car and paperwork and picked up my old car. All-in-all, so far I've had an excellent experience and would highly recommend Herman. More

I had agent name Maurice, and he was very professional I had agent name Maurice, and he was very professional and helpful. He explained everything very well and was willing to go above and beyond to help I had agent name Maurice, and he was very professional and helpful. He explained everything very well and was willing to go above and beyond to help me with any concerns I had. He took initiative to work with me from the beginning to the end, made my life a lot easier. I'm satisfy with my purchase and appreciate their great service. More

from our first call to his follow-up call about how I like the vehicle was totally professional. Upon delivery he spend all the time I needed to get familiar with the features. I would highly recommend N like the vehicle was totally professional. Upon delivery he spend all the time I needed to get familiar with the features. I would highly recommend Neal to all of my friends who are interested in M-B More

I gave the dealership the highest rating because I am very pleased to have worked with Herman Ospina on the lease of my car. He is very professional. From my first email query to the pickup of my car h very pleased to have worked with Herman Ospina on the lease of my car. He is very professional. From my first email query to the pickup of my car he was responsive to all my needs. He answered every email in a timely fashion, came in to the office on his day off and patiently sat with me to explain and re-explain how to use the various gadgets in the car! I drove away from Helms in my new car feeling very happy and satisfied. I will recommend Herman to anyone in need of a car and certainly will return to Helms when this lease expires. More

All was great and easy buying. From the moment I entered the dealership, I had all the attention I needed. I will buy another car there again. the dealership, I had all the attention I needed. I will buy another car there again. More

I was treated very professional much better than I have been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them. More