Helms Bros., Inc.

This is the third Mercedes my husband and I have purchased at Helms Bros. and we wouldn't think about going anywhere else. Everyone is considerate, friendly, knowledgable and they are willing to go purchased at Helms Bros. and we wouldn't think about going anywhere else. Everyone is considerate, friendly, knowledgable and they are willing to go the extra yard to make your car purchase an unforgettable experience. Wilhelm Frank, our Sales Consultant, was so nice and personable we felt we had made a friend by the end of our arrangements. He has called us several times to see if we are enjoying the car. Wilhelm made you feel that he was genuinely happy and excited for you. I would recommend him to anyone. Matthew Lunetta, the Business Manager, was also someone we enjoyed dealing with. He had a great understanding of financial matters and didn't try to sell us unnecessary items. He was instrumental in getting us a refund for an extended warranty we had on the Mercedes we traded in - almost $2,000! I'm not a fan of, and don't respond to, the "hard sell" - we were never pushed into taking something we didn't want. John Kunz, the Sales manager, was also great - knowledgeable and proactive. He stepped in and helped out when an envelope was misplaced. He called our salesman at home immediately and resolved the issue. If you don't want to be pushed and pulled by a dealership and want a great deal, go to Helms Brothers. They are phenomenal - and they have the best cars and the best personnel in New York. More

My service advisor Giacomo Liporato was not only understanding of my concern, he was professional and delivered what he promised. I left the service department with my problem corrected and my car w understanding of my concern, he was professional and delivered what he promised. I left the service department with my problem corrected and my car was washed within the time frame promised. I thank all the service staff that made this happen! More

We are very happy with the service and price from this dealer. We originally went to Mercedes dealer in Long Island City and they were very unprofessional and tried to overcharge us. We saved over $400 a dealer. We originally went to Mercedes dealer in Long Island City and they were very unprofessional and tried to overcharge us. We saved over $400 a month by going to the bayside dealer and got a better car. More

Brian is very professional, courteous and down to earth person. He was very accomodating to my needs and has an overall great attitude. The entire experience is amazing (and I thought I would never say t person. He was very accomodating to my needs and has an overall great attitude. The entire experience is amazing (and I thought I would never say that about a car servicer), but its true. Beautiful open area with professional and courteous staff. I could not ask for more. More

The staff at Helms are truly professionals in every department. The shopping experience was made easy and my salesperson went out of his way to show me everything about not just the vehicle i decided o department. The shopping experience was made easy and my salesperson went out of his way to show me everything about not just the vehicle i decided on, but many other vehicles to make sure I would be comfortable with the one I would choose. There was no back and forth with the price, no bait and switch. It was clear this is a business that works hard to keep its customers happy and I am sure they are repeat customers. The service Dept is excellent, I cannot thank Carmine Gonzalez enough for his genuine concern for his customers. More

very nice ,friendly,experienced,smiling person.like him a lot.it was a pleasant to lease this car through him.strongly recommend other friends to do business again lot.it was a pleasant to lease this car through him.strongly recommend other friends to do business again More

Marlon was exceptional. I've been to several dealerships from Long Island to Brooklyn and I was glad I stopped into Helms Bros. excellent experience dealerships from Long Island to Brooklyn and I was glad I stopped into Helms Bros. excellent experience More

Our experience with Helm's Brothers was absolutely fantastic from start to finish. We recently came to this dealership to inquire about leasing a C-class. From the time that we walked through the door fantastic from start to finish. We recently came to this dealership to inquire about leasing a C-class. From the time that we walked through the door until after we picked up our new car we were treated with professionalism and respect by the friendly staff. Mike Nekava was fantastic and made the process completely effortless on our part. I will be highly recommending this dealership to my friends and family and look forward to dealing with Helms Brothers in the future. More

I had an exceptionally great experience on my visit to Helms Brothers, which led me to decide that is where I want to make my purchase. The customer service is superb and the level of professionalism from Helms Brothers, which led me to decide that is where I want to make my purchase. The customer service is superb and the level of professionalism from Maurice and staff compelled me to do business with them. I visited another Mercedes dealer in Long Island prior to Helms and refused to do business with them because of their lack of concern for my needs, and their very poor customer service. As soon as I stepped int Helms Brothers I knew that is where I wanted to spend my money. Maurice was very patient with me, and very understanding, accommodating, thorough and knowledgeable! I was pleased to do business with them and would recommend anyone! More

Frank was wonderful! He was very knowledgable and patient. He answered all of our questions and reviewed every option available to us. I highly recommend him and the Helms Bros. dealership patient. He answered all of our questions and reviewed every option available to us. I highly recommend him and the Helms Bros. dealership More