Helms Bros., Inc.

1. Very impatient in answering questions 2. Very 1. Very impatient in answering questions 2. Very impatient in going through contract details 3. Couldn't keep promises 4. Made arbitrary decision w 1. Very impatient in answering questions 2. Very impatient in going through contract details 3. Couldn't keep promises 4. Made arbitrary decision without informing the customer in advance 5. No intention of providing accommodating sale experience 6. No post-sale follow up More

Maurice was a excellent salesperson, very friendly, and willing to work with us and explain all the different features and packages available to purchase. He got us a great deal on a beautiful car, and we willing to work with us and explain all the different features and packages available to purchase. He got us a great deal on a beautiful car, and we are more than ecstatic about the purchase! Thank you very much! More

my visit to the helms bro show room was very pleasant. greeted by Mr. Walter Blum, who is very knowledgeable on the car and deals. he lays out option to me and advised the difference. within a few days I greeted by Mr. Walter Blum, who is very knowledgeable on the car and deals. he lays out option to me and advised the difference. within a few days I got my car. More

The sales staff at Helms Bros were pleasant to deal with in general. We recently purchased our C300 through Marlon Matamoros, who not only was very patient throughout the whole process, but paid meticulous in general. We recently purchased our C300 through Marlon Matamoros, who not only was very patient throughout the whole process, but paid meticulous attention to details to the last minute. This dealership, including Marlon, definitely has earned a new set of repeat customers! More

They were patient with me, found the car I wanted, was able to get a price I was satisfied with. The dealer and finance guy worked together to make all this happen. The salesperson made us feel he was tru able to get a price I was satisfied with. The dealer and finance guy worked together to make all this happen. The salesperson made us feel he was trustworthy, and worked hard to make the sake happen, as it did. More

Our visit to this particular Mercedes-Benz dealership was an experience we were not expecting; the staff was very welcoming, the environment was clean and the sales representative, Mike Altamura, was highly an experience we were not expecting; the staff was very welcoming, the environment was clean and the sales representative, Mike Altamura, was highly personable and professional. Michael Altamura offered information we had not requested, which was very helpful in our decision to lease a vehicle opposed to financing. My boyfriend and I had been to several other dealerships before we came to Helms Bros. Immediately, we felt an energy very different from any other dealership we had visit, and with Mike by our side we felt extremely secure in purchasing the newest ML 350 model. We left there feeling like we made a wonderful deal, and most importantly, we didn't feel cheated in any which way. Michael is a very unique salesman because he takes extra care and recognition in the lifestyle of the client he is assisting. I highly recommend going to Michael Altamura if you are interested in purchasing a Mercedes-Benz. His knowledge reaches far beyond that of just being a salesman for Mercedes-Benz. More

I was interested in either leasing a new C300 Sport 4Matic or purchasing a 2011 or newer Pre-owned. I made an inquiry and thankfully, was helped by Mike Altamura. Mike is very easy to talk to, know 4Matic or purchasing a 2011 or newer Pre-owned. I made an inquiry and thankfully, was helped by Mike Altamura. Mike is very easy to talk to, knows his product, and was able to help me make a decision. I ended up leasing a 2013 C300 Sport 4Matic that came with a few extra bonuses. I also dealt with Adam Arwas, the business manager and he worked quickly and efficiently. It was also refreshing to see a female general manager, Jennifer Lang, who came over to say hello and thank me. The dealership is beautiful, the staff is professional (with the exception of their internet advisor Ricardo Faria). When I initially made an inquiry through the website, Ricardo contacted me via email. I asked him several questions and asked them multiple times---he didn't answer a single question and kept pushing to set up an appointment. At first, I felt like this was just a way to get me to the store and give me the run around. I guess he gave up and that's when Mike contacted me. After my purchase, I received an email from Ricardo apologizing for his unprofessional behavior and he congratulated me on my sale. It seemed nice and I was actually feeling forgiving, until he explained that the reason he didn't help me was because he thought I was "a bad lead". I couldn't believe what I was reading!!! There is NEVER such a thing as a bad lead!!! Anyone who walks into your store or contacts you for information is an opportunity to earn more business. Maybe it was my age, race, sex, etc that made him think I wasn't a serious buyer, but SURPRISE! I'm driving my new, sexy c class and it's only because of the other dealer personnel that I dealt with. Thank you Helms Bros!!! More

This is my first time to leasing a BMW. For what I have experienced, I think Jason Chen provide me a fast great service with awesome deal. I would strongly recommend my friends and family to him. experienced, I think Jason Chen provide me a fast great service with awesome deal. I would strongly recommend my friends and family to him. More

We've worked with Mike Altamura for a few years now. He's proactive, knows exactly what we'd be interested in, thorough, diligent, and gave us terrific service in leasing our new car. He gave us a fair He's proactive, knows exactly what we'd be interested in, thorough, diligent, and gave us terrific service in leasing our new car. He gave us a fair price each time we dealt with him. He made the process of returning the prior vehicle and obtaining the new one absolutely seamless. We were able to take care of everything by email. Given our hectic schedules, that is a life-saver, and there's no reason to go anywhere else when working with Mike. We highly, highly recommend Mike Altamura and Helms Bros. given our excellent buying experiences here. More

I am pleased to have the opportunity to express my personal satisfaction and appreciation for the service from Jason Chen. In all these years, I have had the opportunity to encounter with many car sal personal satisfaction and appreciation for the service from Jason Chen. In all these years, I have had the opportunity to encounter with many car salesperson, Jason stands out as one of the most outstanding quality. He is courteous, sensitive and professional. Lastly and most importantly, he respects the customer. More