Helms Bros., Inc.

Great Experience Mike Altamura was so helpful to find the car we were looking for. He was not pushy at all. We were able to stay in our budget also. It is always Mike Altamura was so helpful to find the car we were looking for. He was not pushy at all. We were able to stay in our budget also. It is always a pleasure to work with someone who is honest and keeps his word. We would certainly recommend him to our friends. More

Great Customer Service and Great SalesMan Marlon we Had a wonderful experience buying our precertified Mercedez ML 350 with Marlon Matamoros. he was friendly and very good with communication. we also we Had a wonderful experience buying our precertified Mercedez ML 350 with Marlon Matamoros. he was friendly and very good with communication. we also loved his manager, John Kutz, not only does he look like Superman but boy does he know how to make a customer feel happy and comfortable when it comes to decision making. Would totally recommend this dealer again. Thank you More

All Around Excellent Experience! Helms Bros was the second Mercedes dealership we visited in our search for a Mercedes. Maurice greeted us and was very pleasant, helpful, informative, Helms Bros was the second Mercedes dealership we visited in our search for a Mercedes. Maurice greeted us and was very pleasant, helpful, informative, and willing to work with us on our requirements. The reason we chose to purchase a vehicle from Helms Bros versus another dealership, was because of the customer service. Daniel in the Finance department was also very helpful. The great customer service did not end when the day we ordered the vehicle. Maurice provided us with frequent progress updates from the time the order was placed to the date we picked up the vehicle. I would definitely recommend Helms Bros. More

the best service ever jack is the best service rep he is always willing to go the extra mile to make you feel special . he is very personalable as all the staff that i have jack is the best service rep he is always willing to go the extra mile to make you feel special . he is very personalable as all the staff that i have had the pleasure to work with as service center . from the guys that meet you at your car when you arrive to the young ladies at recepiont desk they all do a very good job of makeing you fell welcomed .( GREAT JOB YOU GUY'S) i hope helms bros kwows what great team you are. Thank you in advance for my next service Rodney Morris More

Evelyn Chin A visit to Helms Bro. Mercedes on May 21, 2014 was the beginning of a business as well as a personal relationship with Ms. Chin. Her presentation is A visit to Helms Bro. Mercedes on May 21, 2014 was the beginning of a business as well as a personal relationship with Ms. Chin. Her presentation is professional, and ingratiating. Evelyn willing answers all questions and is ready to assist in any and every manner possible. She makes the entire experience very comfortable and readily disseminates knowledge to alleviate any insecurities or doubts one may have. Evelyn is definitely an asset to the Helms Brothers milieu. Shirley Hunter More

Great experience From the moment I walked in I felt welcomed and they greeted me with a warm smile. I'm in the field of customer service for a Fortune 500 company and From the moment I walked in I felt welcomed and they greeted me with a warm smile. I'm in the field of customer service for a Fortune 500 company and we protect our brand. Helms Brother will continue to be successful and will continue to win customers with the exceptional customer service. More

Professional/Knowledgable Wilhelm, Frank was extremley articulate, professional,well orginized, he had extensive knowledge of the Mercedes-Benz fleet. There was a sense of simp Wilhelm, Frank was extremley articulate, professional,well orginized, he had extensive knowledge of the Mercedes-Benz fleet. There was a sense of simplicity, no pressure sales pitch! He actually came in on his day off to assist me purchase my 2010 certified Mercedes-Benz C300. The transition was by far the smoothest i ever encountered in my years of car purchases. GREAT JOB! More

AMAZING EXPERIENCE! I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star N I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star Nissan. Boy was I pleasantly surprised! I walked in and was greeted within seconds by Evelyn Chin whom with no hesitation offered to let me test drive the CLA I had been interested in. She did not inquire about my financial situation prior to letting me do so and made no judgments based on my age. She was highly knowledgeable, walked me through everything there was to know about the car and soon enough I was on the road! To my surprise the CLA was not for me and I was not even interested in the C300 until she made such a good case for it that I had to check it out. Needless to say I drove out of the lot a few days later in a brand new c300 and I am extremely happy. The process from beginning to end was enjoyable, exciting, transparent, and efficient and it was all because of Ms. Chin. She was personable and never tried to force me into making any purchases. In fact she encouraged me to think about it, which no dealer has ever done! I feel good about this purchase and that is the most important thing. I will definitely be recommending this dealership to friends and family as long as Ms. Chin continues to be a part of the Helms Bros. team! Thanks so much!! More

6th Car from Helms Bros. Just turned in a 2010 GL350 Bluetech and picked up a 2014 GL350 Bluetech. This is my second GL350 and the 6th car that I leased or purchased from Helm Just turned in a 2010 GL350 Bluetech and picked up a 2014 GL350 Bluetech. This is my second GL350 and the 6th car that I leased or purchased from Helms Bros. All the paperwork was ready and i was done and in my new car in less than an hour. The dealership and service center are always well organized and immaculate. If you are in the market for a Mercedes I highly recommend my salesman Marlon and Helms Bros. More

People Make the difference I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in hind sight I am glade that this happened for it gave me a chance to see just how well this team managed by Jennifer Lang came together correcting these issues way beyond my expectations. Michael Nekava is one of the most knowledgeable no BS sales associates I have had the pleasure of working with. Michael as in my first purchase made the process a pleasure keeping me informed throughout from date of building to date of delivery. When issues arise it is the truly exceptional companies the stand out. I highly recommend Helms Bros and Michael Nekava. More