Helms Bros., Inc.

Kind, Nice, Patient, and Diligent Marlon Matamoras was an absolute pleasure to work with. He made the process of purchasing the car a lot easier than I've ever experienced with previo Marlon Matamoras was an absolute pleasure to work with. He made the process of purchasing the car a lot easier than I've ever experienced with previous salesman at other dealerships. As a tough negotiator myself, he stayed patient with me while I hassled back and forth. He also was completely upfront and honest with me about his wiggle room and what he could do for me. Marlon is genuine, precise, and hard working and it shows when he's dealing with his clients. His level of professionalism truly surprised me and also won me over. The next time I'm back I will have to ask to work with Marlon Matamoras and I advise, for the ease and pleasure of your own experience, that you do too! More

Excellent service The service was excellent and very efficient! Very good price as well. I would definitely doing business with them again in the future and recommend t The service was excellent and very efficient! Very good price as well. I would definitely doing business with them again in the future and recommend to others. More

Wonderful Experience Marlon was wonderful and very helpful. From the beginning he was very attentive and provided the best guidance when purchasing our vehicle. Would reco Marlon was wonderful and very helpful. From the beginning he was very attentive and provided the best guidance when purchasing our vehicle. Would recommend to a friend! Sal More

Wilhem Frank is the best salesman hands down I am so excited to have bought my 2015 c300 at Helms Bro. They exceeded my expectations and more because of my salesman Wilhem Frank. He was extremely I am so excited to have bought my 2015 c300 at Helms Bro. They exceeded my expectations and more because of my salesman Wilhem Frank. He was extremely professional, knowledgeable, warm and always engaging. Answered all my questions, never made me feel pressure to buy. He worked hard on my deal, gave me many options and he was not happy until he knew I was happy. He was always available to answer my many questions and even came in on his day off from work to personally hand over my brand new car. Wilhem was exceptional!! More

A great experience This was our second purchase from Helms Bros and are extremely satisfied with the results. Maurice Martin was a pleasure to work with and found us ex This was our second purchase from Helms Bros and are extremely satisfied with the results. Maurice Martin was a pleasure to work with and found us exactly what we wanted without a major hassle. More

Work With Wilhelm! We had been searching for a new car across numerous dealerships with mixed experiences until we came to Helms Brothers and met Wilhelm. The dealership We had been searching for a new car across numerous dealerships with mixed experiences until we came to Helms Brothers and met Wilhelm. The dealership itself offers some of the nicest aesthetics creating a very welcoming and comfortable atmosphere. We were pretty confident in what we wanted upon arrival but needed a test drive, pricing, etc. Our search was for a compact diesel SUV with excellent gas mileage and safety ratings. We mainly looked at Mercedes, BMW, Audi. Our experience here was the best. We met Wilhelm who was approachable, extremely knowledgeable, funny, and genuinely interested in us. That last part is key, as he listend closely and was invested in finding us our new car. He found us EXACTLY what we wanted with the packages we wanted - and at the price we wanted too! On top of that he was accessible when we needed to reach him over the next few days, and went out of his way to make sure we were happy. Wilhelm was the reason our experience was such a fantastic one, and so I leave you with how I started this review - work with Wilhelm!! More

PLEASING I basically worked with Maurice Martin and he makes your experience a pleasant one.The Business Manager Chris was also helpful.I would definitely reco I basically worked with Maurice Martin and he makes your experience a pleasant one.The Business Manager Chris was also helpful.I would definitely recommend Helms Bros to anyone I come in contact with that are looking to purchase a new car. More

Stellar Service and Salespeople This is the second time I've purchased a vehicle from Helms Bros. and they never disappoint! This time I purchased a 2013 Mercedes-Benz ML350. I've de This is the second time I've purchased a vehicle from Helms Bros. and they never disappoint! This time I purchased a 2013 Mercedes-Benz ML350. I've dealt with many other dealerships in the past, including other Mercedes-Benz dealerships, and the friendliness and hospitality at Helms Bros. is unparalleled. I always work with Marlon Matamoras when I visit Helms Bros. and he is just a stellar salesman with the customer's satisfaction as his primary interest. The Pre-owned Sales Manager John Kunz is also a great man to work with and really makes you fell comfortable. Overall, I would rate this as a five-star experience and will definitely be doing business with them again next time I'm in the market for a new Mercedes. Choriço! More

A Mercedes 'Sign and Drive' Experience Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perple Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perplexing experience but turned out to be exactly as I wanted. I visited Peter Fearon at Helms on 12/17/2014 to purchase an I.R.S. Code §179 deductible SUV, the 2015 GL350 Bluetec with a time-of-the-essence of 12/31/2014. He had the ideal model (Polar White) with a specific listing of features. He said he had the car in a storage location under the control of Helms Brothers and he told me to return on 12/19/2014 once he had that car delivered to the Helms dealership. I returned to the dealership the evening of 12/19. He had me execute a purchase agreement (for a well below sticker price) that did not include the time-of-the-essence provision, but that listed all the specific features of that particular vehicle. His associate, Gregg Weiss, ran my credit report which came back 'approved'. However, simultaneously, another sales rep at Helms sold that specific car to another buyer. So I had a particularized purchase order, approved credit and no car. Peter now had to locate an identical car and it took him more than one week to deliver the car. This one came new from a Boston dealership. The sale closed on 12/29/2014 as I had wanted. Hence, the dealership bent over backwards to provide to me a car I wanted and in the time I wanted. I could ask for nothing more and the car is spectacular. Lastly, I chose Helms for this purchase because they have a world class parts department that helps me maintain decades old cars. That's why I list Paul Brzozowski who knows every part of every car as the reason I chose Helms for this purchase. Helms earned my business over many years. More

Friendly and Patient I walked in to Helms Brothers just to get an appraisal for my 2008 e350 and had no intention of buying a new Mercedes to be honest. (its hard to drive I walked in to Helms Brothers just to get an appraisal for my 2008 e350 and had no intention of buying a new Mercedes to be honest. (its hard to drive any other car after driving a Mercedes fora while). However, after talking to Maurice and consulting with him in terms of my options I was really impressed. It took me a few days to reach a decision but when I did, I was given awesome customer service. Maurice was very patient and answered all of our questions. Till this day he has been very attentive to my questions and concerns. They even picked up my car from work to have it serviced! I definitely recommend this dealership!! More