Helms Bros., Inc.

Wonderful car shopping experience!! If you are looking for a pleasant car shopping experience, then you must visit Helms Bros, Inc. Mercedes-Benz dealership in Bayside. Matthew Villaci If you are looking for a pleasant car shopping experience, then you must visit Helms Bros, Inc. Mercedes-Benz dealership in Bayside. Matthew Villacis, our salesperson, was not only knowledgeable about the products but also keenly aware of the differences among competitors. At the outset, I was a bit hesitant about his experience given his very youthful appearance, but I was completely blown away by his knowledge, ability to connect, explain and understand my specific needs. Matt answered our concerns with facts. He understood the market and ultimately sealed the deal. Another aspect of this experience was picking up the car; Matt was very patient and explained in detail how to use the technology in the car. I was so pleased with the entire process and will recommend Matt to family and friends. More

Excellent Mr. Maurice Martin is a very knowledgeable, kind gentleman. Just how a salesman should be. All in all, it was a wonderful experience at this dealershi Mr. Maurice Martin is a very knowledgeable, kind gentleman. Just how a salesman should be. All in all, it was a wonderful experience at this dealership. More

Very Supportive My experience has always been very good with Carmine. I am an older women and I get nervous at doing things speaking about my car issues. He made me f My experience has always been very good with Carmine. I am an older women and I get nervous at doing things speaking about my car issues. He made me feel more comfortable, and was clear and explicit in what needed to be done, He is a professional and caring of his customers. He is great at his job. More

Great Buying Exeperionce After speaking to every Benz dealership in the tri-state area I finally stumbled on this one. I was amazed by their level of professionalism and sales After speaking to every Benz dealership in the tri-state area I finally stumbled on this one. I was amazed by their level of professionalism and salesmanship. Buying a car is a grind of an experience BUT NOT WITH THEM!!!. Jeff and John made the interaction very pleasant and easy. Jeff reviewed every feature of the car in great detail. Before we left the dealership he insured that we knew how to use everything. Buying a car there was exiting (as buying a new car should be) He even went the extra mile and got my wife a flower. This is without a doubt a premium dealership that delivers on a premium experience for a premium brand. I bought many cars but never had an experience like this one. More

Kelvin is great Great dealership with friendly staff. I worked with Kelvin and he is knowledgeable, responsive, and reliable. He would go above and beyond to make sur Great dealership with friendly staff. I worked with Kelvin and he is knowledgeable, responsive, and reliable. He would go above and beyond to make sure I get what I want with good value. Moreover, based on our interaction, I can vouch for his integrity. Overall, I highly recommend Kelvin. More

Everyone smiled and greeted me as I walked around. The receptionist was very friendly and efficient. Our salesman (Jason Xenus) was very knowledgeable and pleasing. I did not feel pressured into leasi The receptionist was very friendly and efficient. Our salesman (Jason Xenus) was very knowledgeable and pleasing. I did not feel pressured into leasing a new car. More

Maurice Martin is best salesperson. Fully knowledgeable. He provided the technical information, complete explanation of car details, nice personality. He offered affordable price for us and better considera He provided the technical information, complete explanation of car details, nice personality. He offered affordable price for us and better consideration for the clients. Jane and Charles More

There are many good sale person but not this one we considered two Mercedes-Benz dealers whom are nearby our house, Helms Bros and Ralley. We finally bought a new GLE350 from Helms Bros' Jason Chen. we considered two Mercedes-Benz dealers whom are nearby our house, Helms Bros and Ralley. We finally bought a new GLE350 from Helms Bros' Jason Chen. It turned out to be a very unpleasant experience. We got a fair price for a moderate equipped 2016 GLE350 after a marathon-styled negotiation. It's frustrated. Then picked up the car a few days later that was the nightmare began unfolded. We didn't look over the car very carefully on site.The next day we found out it has minor scratch here and there. The bumper looked like had been removded and put back for some reasons. We believed consumers should have been informed these issues at the first place instead of being fooled. We, as consumers, are vulnerable because we are have too much trust on the dealer. We have bought cars before but certainly it's the least pleasure have ever experienced. We do think honesty is very important for a business. We do hope they think the same way as we do. More

Maurice Martin was excellent! I was extremely pleased with the service provided by Maurice Martin. Maurice was very knowledgable and patient throughout the entire process and made I was extremely pleased with the service provided by Maurice Martin. Maurice was very knowledgable and patient throughout the entire process and made it an overall excellent car shopping experience. I will definitely recommend Helms Bros based on the efforts of Maurice and his colleagues! More

excellent Courtesy and professionalism. Jason Xenos was great. He made us feel very comfortable during the process that even though I was not sure, I couldn't Courtesy and professionalism. Jason Xenos was great. He made us feel very comfortable during the process that even though I was not sure, I couldn't resist his offer. He always treated us with respect and gave us different options. At the end, he gave us a great deal. He was always there for us. More