Helms Bros., Inc.

Best person to look for when u need a MB I went to many auto shops but never found one like him, to help me get through the process so smooth and calm. It was my first time getting a MB for m I went to many auto shops but never found one like him, to help me get through the process so smooth and calm. It was my first time getting a MB for myself. I was so nervous because i didnt really know uncle about MB cars and how it works. My uncle introduced him to me because my uncle also bought a MB from him couple years ago.. Even after years, he is still helping my uncle to get through his questions and stuffs. Maurice is definitely not the person who try to get u down and close the sales. Instead, he helped me to look for the car that i really like, helped me to go over the function and usage and got a really great deal for me. I wanted the car so bad on the Christmas unfortunately it wont be ready to pick up for another month. He did his best to hold the car for me , which was just came to the warehouse with same model with even better looking sport version. He came into the store on his day off and stayed late to help me with the paperwork and drove me home safely. I got my car the next day and again he helped me to go through again with test drive. I really appreciated his help,he makes my Christmas even brighter this year. If you had him before, you wont look for another. More

Helms Bros was an Early Christmas Gift, Thank you! Mark Ma at Helms Bros sold me a 2014 Mercedes C300 Luxury 4Matic with 15K Miles. For a fresh foreigner who never knew that I even needed a New York dr Mark Ma at Helms Bros sold me a 2014 Mercedes C300 Luxury 4Matic with 15K Miles. For a fresh foreigner who never knew that I even needed a New York driving license to insure and own a car, I was humbled and thrilled by the guidance; the patience; and the positive attitude that everyone seemed to have. The machine is in mint condition and I'm loving the rides everyday. I was received and assisted in all ways necessary. The car and the process was an early Christmas gift for me. Thank you so very much. More

Great dealership with personal service I Had the best experience with the Helms Brothers dealership . Not only were Ronald Dent and John Kunz professional and knowledgeable. They made the I Had the best experience with the Helms Brothers dealership . Not only were Ronald Dent and John Kunz professional and knowledgeable. They made the experience seamless. They knew the Ins and outs of the vehicle and answered all of our questions. They put my husband and myself at ease making this major purchase. Jason was excellent with respect to the financing . I cannot recommend them enough and hope this will not be my last purchase. Thank you again. Julie and Dwight West More

Exceptional Service. very Professional. E-350 sports Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend i Excellent service! Ask for Kathleen Baade! When it comes to customer service she knows the meaning of excellent customer service. I highly recommend if you're looking to own a Benz or any other car please go to this dealership. They live up to their words and go above and beyond for their customers. I walked in without any appointment double minded if I will buy an E-350 or 5- series (I previously had two beamers) but they changed my mind. Also, I went to two other Mercedes dealers but unfortunately had to walk-out. The financial manager('Jon Saint-Louis") kept it very simple and got us approved right away. And off-course the Sales Manager- John Kunz what a great guy, this guy knows what "World Class Treatment" is and he makes sure his customers get the best. I had to give an award for the most professional outstanding and value their customer award it would go to Kathleen Baade, John Junz and Jon Saint-Louis from this dealership. I don't regret coming here just wish I had came here sooner. Highly recommended. 5 Stars More

World Class treatment Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in the best of hands. Always recommend Helms Bros to all my fellow Benz owners. More

Leased GLC 300 My wife and I bought a VW Jetta for our daughter about thirteen years ago, and she followed up and bought one herself when she returned to the NY area My wife and I bought a VW Jetta for our daughter about thirteen years ago, and she followed up and bought one herself when she returned to the NY area about seven years ago. We and she had great service from them. This time, after toying with buying a Mercedes for a few years we took the plunge. The dealership is very busy, and the associate I worked with a year ago when considering a purchase wasn't available. I was quickly referred to an associate who was new to the dealership by the efficient front desk. I knew what car and the options that I wanted. The associate Matthew Villacis was not at all pushy on options, and was eager to get me out to do a test drive. Having the ability to experience a test drive during a walk in is sometimes unusual when dealing with BMW or MB dealers, particularly Rallye where they require an appointment, even if you are a previous buyer. Car drove great, and we got to business. My experience in working with lease pricing with other dealerships, both domestic and foreign buyers has been less than ideal if they sense you don't know the formula to calculate monthly payments. While Matt worked up the price on the Helms pricing tool, I did mine on a scratch pad. Our difference was a whopping one cent. We went back and forth on a price for a few minutes, and after the manager came over, we settled after about a two minute discussion. Nothing like the many unprofessional experiences I've had with other dealerships over the years. The car we wanted was not in inventory, but within two days, a car was located and we took delivery one week later. The acceptance and delivery process, including the obligatory visit with the Finance Manager, was less than 90 minutes. Paperwork was easy (my teenage nephew accompanied me and commented that the 640i BMW his parents leased over the summer was a half day event with tons more paperwork for a lease) and after a demo of features we were on our way. If you want to be treated like a very good customer by a very professional staff that is very supportive of new and experienced sales associates, I highly recommend Helms Brothers, and the associate we worked with Matt Villacis. More

Very professional and efficient staff No pressure, no hassles. Salesperson was very personable and knew exactly what I was looking for and worked with me to get a great deal. Very knowledg No pressure, no hassles. Salesperson was very personable and knew exactly what I was looking for and worked with me to get a great deal. Very knowledgeable staff. More

Professional, Courteous, And Honest Mercedes Expert Everyone are always skeptical with the infamous "car salesman" pitch. This is my fourth Mercedes lease, second time I have drawn a new lease with Mr. Everyone are always skeptical with the infamous "car salesman" pitch. This is my fourth Mercedes lease, second time I have drawn a new lease with Mr. Maurice Martin. He absolutely does not fall into the "car salesman" category. The patience and honesty Mr. Martin possess makes a pessimistic customer like me understand he is offering me the most fair and honest vehicle cost. He is a walking Mercedes encyclopedia. He was able to answer all my concerns. Always followed up on my emails or texts. If you want a the best Mercedes financial expert, look for Mr. Maurice Martin. More

Very Reliable dealership,Great Manager John Kunz The dealer ship is of old repute and a very trustworthy.There are no hidden cost or sudden surprises.The General manager who helped with the delivery The dealer ship is of old repute and a very trustworthy.There are no hidden cost or sudden surprises.The General manager who helped with the delivery was exceptional and professional. More

Highly recommended. Bought used Acura in Nov 2016 and my salesman, Maurice Martin was very professional from the beginning. He was very honest and we had a stress free ex Bought used Acura in Nov 2016 and my salesman, Maurice Martin was very professional from the beginning. He was very honest and we had a stress free experience. Highly recommended. ~Sanjeev More