Helms Bros., Inc.

feedback on service dept I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs I brought my Mercedes in early to the parts department on saturday june 9th for a replacement key fob etc. They sent me to the service dept upstairs where Jackie Wong met me. He was extremely attentive to my needs knowledgeable and courteous. he knew I was going to go work after this visit and he took care of the programming of the new key fob quickly. He also volunteered to drop of the " manual " inside key to my home as to save me the time of another trip > When that key arrived at Mercedes he did drop if off at my home. That was greatly appreciated by me as it saved me a lot of time. As a sales mgr in my job I greatly appreciate when a employee goes above and beyond to satisfy the client's needs. More

Satisfied Customer Helms Brothers is a great dealership. Working with Andrea Kass and Giacomo Liparoto has been a pleasure. Both are very knowledgeable in their respecti Helms Brothers is a great dealership. Working with Andrea Kass and Giacomo Liparoto has been a pleasure. Both are very knowledgeable in their respective fields and are equally responsive. I recommend them very highly. More

Great maintenance and customer service Been a customer here for a long time and Helms never disappoints! Carmine is straight forward, honest, and an all around great person to work with. Been a customer here for a long time and Helms never disappoints! Carmine is straight forward, honest, and an all around great person to work with. More

Vehicle repair Work performed on my vehicle in timely and professional manner. Major work performed and kept up to date daily. Carmine Gonzalez to be commended for h Work performed on my vehicle in timely and professional manner. Major work performed and kept up to date daily. Carmine Gonzalez to be commended for his duties More

Great service My service advisor Carmine Gonzalez has been my advisor for many years. He is knowledgeable and friendly and makes every visit a pleasant experience. My service advisor Carmine Gonzalez has been my advisor for many years. He is knowledgeable and friendly and makes every visit a pleasant experience. He gets me in and out as quickly as possible. More

Friendly Mike was very professional & genuine. I would recommend him & your dealership. The car is great and we love it. Thank you for the great service. Mike was very professional & genuine. I would recommend him & your dealership. The car is great and we love it. Thank you for the great service. More

Great! Service was excellent and the writer continuously kept me updated with the progress of the service. My vehicle was washed and vacuumed. Appointment wa Service was excellent and the writer continuously kept me updated with the progress of the service. My vehicle was washed and vacuumed. Appointment was available for my convenience. More

car accident I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed me down and took care of everything. Including walking me through contacting my insurance company and helping me file a claim. (40 years of driving and I’ve never had an accident so was naive to the process). There were no loaner cars available during Mem Day weekend, so he even arranged the rent a car for me. He worked closely with the insurance adjuster getting the wisest choice of parts needed and the most money from the insurance company to make the repairs. He stayed in constant contact with me during the 3 weeks my car was being repaired updating me on the status of the repairs. I can’t say enough of his professionalism and caring. He is always available for me and I don’t know what I would do without him. An outstanding employee who deserves accolades. (Even a raise!)👍🏻 More

5 stars service I have leased or owned vehicles from HELMS BRO. Always very impressed with services provided by Jack/Service Advisor. I insist to work with him only. I have leased or owned vehicles from HELMS BRO. Always very impressed with services provided by Jack/Service Advisor. I insist to work with him only. He took care of all issues. Hassle free. More

Very helpful Debbie could help us a lot since she could explain in korean. She explained well about everything kindly. In addition, she gave us a great deal. Debbie could help us a lot since she could explain in korean. She explained well about everything kindly. In addition, she gave us a great deal. More