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Hello Subaru of Valencia

Valencia, CA

Overview
Reviews
3.9
22 Reviews
Call Dealership (661) 593-5946

24000 Creekside Rd

Valencia, CA

91355

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Showing 22 reviews

August 11, 2023

Fantastic, quick, responsive service. They are motivated, and hard working. Overall a great experience and would recommend. More

by eisenberg.j.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody Marrow
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Sep 08, 2023 -

Hello Subaru of Valencia responded

Hello! Thank you so much for taking the time to leave such a wonderful five-star review! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service department at Hello Subaru of Valencia. Our team takes pride in being quick, responsive, and motivated, and it's always rewarding to know that our hard work is recognized and valued by our customers. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Hello Subaru of Valencia, and have a fantastic day!

August 02, 2023

This dealership was very neat and clean. The workers were very friendly and extremely helpful. More

by mnest3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aimee Fishwick, Reputation dotcom
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Sep 08, 2023 -

Hello Subaru of Valencia responded

Hi! Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Subaru of Valencia. Our team takes great pride in maintaining a clean and welcoming environment for our customers, so it's wonderful to know that you found our dealership neat and clean. We also appreciate your kind words about our friendly and helpful staff. Customer satisfaction is our top priority, and we're delighted that our team could assist you effectively. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again, and thank you for choosing Hello Subaru of Valencia!

July 12, 2023

I was impressed with the attention and care all the employees showed me during my minor service appointment. I was exceptionally impressed by the video of the inspection that was sent to me which helpe More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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July 12, 2023

They are very Unprofessional, and not true to what they sell and promise sell said they would get back to me and make better for the service they should have done before selling. More

by ninocuellar20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reputation dotcom
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Aug 24, 2023 -

Hello Subaru of Valencia responded

Hello, We sincerely appreciate you taking the time to share your feedback with us. We sincerely regret any inconvenience you've experienced with our service, and we want you to know that we take your concerns seriously. Rest assured, we are committed to addressing this issue promptly and thoroughly. We want to investigate the situation further to understand what went wrong. Your satisfaction is paramount to us; we are dedicated to making things right. Please contact us to discuss this so we can take the steps to resolve this matter. Thank you for bringing this to our attention, and we look forward to working toward a resolution that meets your expectations. Cristian Duarte Service Manager cristian.duarte@helloautogroup.com

July 11, 2023

The whole process was very smooth, with no unexpected charges or overselling. Devon was extremely helpful, and really helped make the experience as stress free as possible. We got the great car we want More

by pelton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Groce, Reputation dotcom
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July 02, 2023

Great customer service and the whole was straight forward. No hidden charge or mark ups. Very comfortable buying experience. More

by Shiba Rain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
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June 27, 2023

No hidden fees, no add on fees on the forester I purchased, Patrick was the salesman helped me to get things done, he is a very nice and honest guy, I would definitely recommend this dealership and More

by IvanQ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
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June 26, 2023

This dealership is fabulous. I would recommend it to all my friends and family. They are the best. More

by landmanljj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carla
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June 20, 2023

Brand new. Nice waiting area with many amenities while you wait. I like the visual text that I got while tech was inspecting my car. More

by RW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service personnel
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June 19, 2023

This dealership is friendly, welcoming and has great customer service. Both Summer and Patrick were wonderful to work with! They don’t have dealer markups and offer lifetime powertrain warranty on new c More

by bposton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer, Patrick, Reputation dotcom
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