Back

Hello Subaru of Valencia

Valencia, CA

4.1
20 Reviews

24000 Creekside Rd

Valencia, CA

91355

Directions

By Type

Showing 20 reviews

July 12, 2023

They are very Unprofessional, and not true to what they sell and promise sell said they would get back to me and make better for the service they should have done before selling. More

by ninocuellar20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reputation dotcom
Aug 24, 2023 -

Hello Subaru of Valencia responded

Hello, We sincerely appreciate you taking the time to share your feedback with us. We sincerely regret any inconvenience you've experienced with our service, and we want you to know that we take your concerns seriously. Rest assured, we are committed to addressing this issue promptly and thoroughly. We want to investigate the situation further to understand what went wrong. Your satisfaction is paramount to us; we are dedicated to making things right. Please contact us to discuss this so we can take the steps to resolve this matter. Thank you for bringing this to our attention, and we look forward to working toward a resolution that meets your expectations. Cristian Duarte Service Manager cristian.duarte@helloautogroup.com

July 12, 2023

I was impressed with the attention and care all the employees showed me during my minor service appointment. I was exceptionally impressed by the video of the inspection that was sent to me which helpe More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
July 11, 2023

The whole process was very smooth, with no unexpected charges or overselling. Devon was extremely helpful, and really helped make the experience as stress free as possible. We got the great car we want More

by pelton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon Groce, Reputation dotcom
July 02, 2023

Great customer service and the whole was straight forward. No hidden charge or mark ups. Very comfortable buying experience. More

by Shiba Rain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
June 27, 2023

No hidden fees, no add on fees on the forester I purchased, Patrick was the salesman helped me to get things done, he is a very nice and honest guy, I would definitely recommend this dealership and More

by IvanQ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Whelan, Reputation dotcom
June 26, 2023

This dealership is fabulous. I would recommend it to all my friends and family. They are the best. More

by landmanljj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carla
June 20, 2023

Brand new. Nice waiting area with many amenities while you wait. I like the visual text that I got while tech was inspecting my car. More

by RW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service personnel
June 19, 2023

This dealership is friendly, welcoming and has great customer service. Both Summer and Patrick were wonderful to work with! They don’t have dealer markups and offer lifetime powertrain warranty on new c More

by bposton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer, Patrick, Reputation dotcom
June 15, 2023

Very personable personnel. Very easy to deal with. Going in on Friday to go over all the new features. More

by sueprano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher , Reputation dotcom
Jun 16, 2023 -

sueprano responded

Loving ❤️ my 2024 Crosstrek!

Jun 16, 2023 -

sueprano responded

Thank you for my new car!

November 07, 2022

Thank you! Let the world know. Facebook Your Review:Copy We bought a great truck from their used car inventory. Our salesperson Summer was refreshin More

by James&Karen M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Aimee, Reputation dotcom
2