Hello Mazda of Valencia

Hello Mazda of Valencia responded

Hello Frank, Thank you for your positive review and five stars! We're thrilled to hear that you appreciated our quick and professional service. Our team takes great pride in providing efficient and top-notch service to our valued customers like you. Furthermore, we greatly appreciate your kind words about our staff at Hello Mazda of Valencia. We place a strong emphasis on hiring friendly and knowledgeable professionals who are dedicated to assisting our customers in the best way possible. Your feedback serves as a motivation for our team to continue delivering exceptional customer service. Thank you again for choosing our services and taking the time to share your experience. We look forward to serving you in the future!

Hello Mazda of Valencia responded

Hello, Thank you for taking the time to tell us about your recent experience at Hello Mazda of Valencia. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy with the pricing of our routine 5,000-mile service that was performed here at our facility. Please know that your feedback is important to us and will be used to improve the customer experience at our store. We extensively compare prices with all dealers and even independent shops to ensure our pricing is competitive. Please remember that we included your oil change and tire rotation today; we also had a Video multi-point inspection, a car wash, complimentary loaner vehicles, shuttle rides, and other amenities that some other places may not offer. I have contacted you personally multiple times to speak directly about your concerns; if you would like to contact me, please do so at 661-255-2020 extension 3113. Thank you again for your feedback. Alex Guzy Service Manager Hello Mazda of Valencia

Hello Mazda of Valencia responded

Hello, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Alondra and Daisy provided you with exceptional service once again. They are genuinely dedicated to ensuring each customer feels valued and respected, regardless of the time of day. It's fantastic to know that Daisy exceeded your expectations throughout your visit. We pride ourselves on delivering excellent customer service from start to finish, and Daisy's clear communication about your car's needs is highly appreciated. We are delighted that she went above and beyond to assist you in obtaining coverage for an item. Providing you with such outstanding support is always our top priority. We also want to thank you for your kind words about Randy and Alex. Hello Mazda of Valencia strives to maintain a consistent level of service across our team, ensuring that every customer receives the same exceptional treatment. It means a lot to us that you drive the extra mile to our dealership, even though closer options are available. Your loyalty and satisfaction are precious to us. Once again, thank you for your glowing review. We look forward to serving you in the future and providing you with the same level of excellence that you expect from us.