Hello Mazda of Valencia

Hello Mazda of Valencia responded

Hello Joann, Thank you so much for sharing your wonderful experience at Hello Mazda of Valencia. We greatly appreciate your feedback and are thrilled to hear that you couldn't be happier with your new CX-50. Evan Kelley is a remarkable member of our team, and we're delighted to know that his knowledge and expertise in Mazda vehicles and their various features made your car-buying journey smooth and enjoyable. We strive to create a comfortable and pressure-free environment for our customers, and it's fantastic to hear that Evan's kindness and positive energy resonated with you. We're glad that Evan's video of another vehicle you were considering provided a professional, thorough, and enjoyable overview. We aim to assist you in making an informed decision, and it's wonderful to hear that Evan could address all your questions, even though you had many. We couldn't agree more that the CX-50 offers several advantages over other models, including the panoramic sunroof, which adds a touch of luxury and enhances your driving experience. We're delighted that you found the design of the CX-50 sportier and that its handling impressed you. We appreciate your kind words about Brenton Laughlin, our sales manager, who introduced himself and made you feel comfortable during the process. Providing exceptional customer service is our top priority, and we're glad Brenton contributed to your pleasurable experience. At Hello Mazda of Valencia, we believe in working collaboratively with our customers to find the perfect fit for their needs and preferences. We're delighted that the entire process, from start to finish, was seamless and without pressure. We aim to make your car-buying experience as enjoyable and stress-free as possible. Furthermore, we're thrilled to have the opportunity to build a long-lasting relationship with you as a valued customer. Our team is committed to providing ongoing support and assistance, and we look forward to serving you throughout your ownership journey. Thank you once again for choosing Hello Mazda of Valencia. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help. Wishing you many wonderful adventures in your new CX-50!

Hello Mazda of Valencia responded

Hello Frank, Thank you for your positive review and five stars! We're thrilled to hear that you appreciated our quick and professional service. Our team takes great pride in providing efficient and top-notch service to our valued customers like you. Furthermore, we greatly appreciate your kind words about our staff at Hello Mazda of Valencia. We place a strong emphasis on hiring friendly and knowledgeable professionals who are dedicated to assisting our customers in the best way possible. Your feedback serves as a motivation for our team to continue delivering exceptional customer service. Thank you again for choosing our services and taking the time to share your experience. We look forward to serving you in the future!

Hello Mazda of Valencia responded

Hello, Thank you for taking the time to tell us about your recent experience at Hello Mazda of Valencia. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy with the pricing of our routine 5,000-mile service that was performed here at our facility. Please know that your feedback is important to us and will be used to improve the customer experience at our store. We extensively compare prices with all dealers and even independent shops to ensure our pricing is competitive. Please remember that we included your oil change and tire rotation today; we also had a Video multi-point inspection, a car wash, complimentary loaner vehicles, shuttle rides, and other amenities that some other places may not offer. I have contacted you personally multiple times to speak directly about your concerns; if you would like to contact me, please do so at 661-255-2020 extension 3113. Thank you again for your feedback. Alex Guzy Service Manager Hello Mazda of Valencia

Hello Mazda of Valencia responded

Hello, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Alondra and Daisy provided you with exceptional service once again. They are genuinely dedicated to ensuring each customer feels valued and respected, regardless of the time of day. It's fantastic to know that Daisy exceeded your expectations throughout your visit. We pride ourselves on delivering excellent customer service from start to finish, and Daisy's clear communication about your car's needs is highly appreciated. We are delighted that she went above and beyond to assist you in obtaining coverage for an item. Providing you with such outstanding support is always our top priority. We also want to thank you for your kind words about Randy and Alex. Hello Mazda of Valencia strives to maintain a consistent level of service across our team, ensuring that every customer receives the same exceptional treatment. It means a lot to us that you drive the extra mile to our dealership, even though closer options are available. Your loyalty and satisfaction are precious to us. Once again, thank you for your glowing review. We look forward to serving you in the future and providing you with the same level of excellence that you expect from us.