Hello Mazda of Temecula
Temecula, CA
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Our experience with Hunter was great, he was friendly and had us in and out of the dealership with a new car in no time. Great overall experience! had us in and out of the dealership with a new car in no time. Great overall experience! More
Tabitha was very helpful, being sure I was able to get a ride home and back to pick up my vehicle after service. I also appreciated the informative service summary I was given. Pretty cool that they even wa ride home and back to pick up my vehicle after service. I also appreciated the informative service summary I was given. Pretty cool that they even washed my car before returning it! More
Excelente service! Tabatha was very helpful and professional. I always like her to help me because of her great attitude!! The mechanic was very thorough and explained other issues as well. professional. I always like her to help me because of her great attitude!! The mechanic was very thorough and explained other issues as well. More
Great at first, trashy response once any issue came up. Don't deal with them. There was an issue with finance and instead of resolving it in a civilized manner Ryan in finance rather yell at me and hang up Don't deal with them. There was an issue with finance and instead of resolving it in a civilized manner Ryan in finance rather yell at me and hang up the phone on my face repeatedly. The issue was resolvable, I had the money, but I won't stand being treated that way. Car was returned and I'm happy. More
Nightmare Go here at your own risk. I took my vehicle in for repair and it has been a nightmare for the last three months. On my initial visit I was quoted work Go here at your own risk. I took my vehicle in for repair and it has been a nightmare for the last three months. On my initial visit I was quoted work. I was promised it would solve my problem. I will quote Patricia saying "we wouldn't charge you this much if it wasn't going to fix your problem." I had faith in the dealership and they let me down. They performed the work took my money and the vehicle still does not work. I drove the vehicle with the technician and the gas mileage is at 4 mpg. Now they are telling me I need to spend an additional $700 on ignition coils. Tim and Eric refuse to compromise with me insisting they've done nothing wrong. They mislead me to believe that I would be spending money only on the initial estimate. After I paid and was invested they threw another $700 bill at me. The technician who has been working on my vehicle is listed as a lube technician he isn't even a certified mechanic. I have included a screen shot below. The technician was also confrontational with me on the test drive. He insisted the vehicle was working fine when it was clearly idleing rough and was continuing to get 4 mpg. He lied to me on multiple occasions during the trip. If the vehicle is fine like the lube technician said why are they telling me to replace more parts? I am going from department to department and all each person can tell me is that they cannot attest to what the previous person said. Beware of this place, I can't believe this happened. They came up with a compromise which was this. "We will install the coil packs. If it fixes your problem you pay for them. If it doesn't then you don't pay for them." More
Correct my initial review Eric Kelley responded to my review and went the extra mile to help me and get my car looking like new again. THANK YOU, ERIC!!! Eric Kelley responded to my review and went the extra mile to help me and get my car looking like new again. THANK YOU, ERIC!!! More
Recently bought 2018 Forrester I recently bought a 2018 Subaru Forrester from John Hines Mazda Subaru in Temecula, we went to few dealerships before making our purchase. I have neve I recently bought a 2018 Subaru Forrester from John Hines Mazda Subaru in Temecula, we went to few dealerships before making our purchase. I have never had a better car buying experience than I had at John Hines. Derek Adams is a great person to buy a car from, he is knowledgeable and fair and he makes the experience fun and easy. He also has made himself available after our car purchase to answer questions and make sure we are happy with our purchase. Jamie Perez in finance was great too, the loan he worked out for us was better than our credit union loan. It was a 2 hour drive for us to buy our car at John Hine Temecula, but well worth the trip. I would give them 5 stars, and highly recommend them for buying a car. More
Terrible Sales Department Corresponded with Kaitlyn for a week. Set up an appointment for a car in the color, model and features I wanted. She sent an offer sheet. Came into Corresponded with Kaitlyn for a week. Set up an appointment for a car in the color, model and features I wanted. She sent an offer sheet. Came into the dealership she said she was too busy to meet with us. Salesman told us there wasn't anything in stock that matched what we wanted. Worst bait and switch...we will never be back to buy a car from them. Wish I could give 0 stars. Never work with Kaitlyn Gardner. More
Amazing customer service This service center is great. I trust Mazda to take care of my car. And the service employees are fantastic. Patricia always goes above and beyond for This service center is great. I trust Mazda to take care of my car. And the service employees are fantastic. Patricia always goes above and beyond for her customers, More
Great place with great price and great staff Jonathan had been very helpful from the very start of my conversation with him through email. He was prompt and professional. My wife and I purchased Jonathan had been very helpful from the very start of my conversation with him through email. He was prompt and professional. My wife and I purchased a Mazda 3 for our son. Jonathan listened intently to our issues and concerns and answered all our questions with bare facts without the trimmings of a high sales pitch one would usually expect from any car dealership. We never felt pressured to make a decision. But we did make a decisive move to buy after nailing a great deal. Jonathan even called us after a week of purchase to see how things are going. The staff are friendly. Thanks Jonathan! More