Hello Mazda of San Diego

Arien did a fantastic job getting us a vehicle that is right for us. The service was friendly, informative, and very quick; we were in and out with our new car in about an hour. right for us. The service was friendly, informative, and very quick; we were in and out with our new car in about an hour. More

Found the car I wanted online. Took a test drive on a Saturday, a Cx-9 Grand Touring. Carl was very patient and friendly, knew a lot about the vehicle. Told me I would probably get $6000 for my trade in, Saturday, a Cx-9 Grand Touring. Carl was very patient and friendly, knew a lot about the vehicle. Told me I would probably get $6000 for my trade in, and that there was wiggle room on the price of the used Mazda. Went in again the next day, and was offered $5000 for my trade in vehicle, (Honda Odyssey 2004 with 104000 miles. They wouldn't even take an offer until they had checked out my trade in vehicle. Low blue book value of $6100) They just had to make their money on both sides of the deal. A different salesman, Andre, said there was no wiggle room on the price, since they had just lowered the prices recently. I offered $29,500 (asking price was $30,708) and the manager countered with $30,208. The usual car salesmanship of checking with the manager, making me wait, etc. I then found out after the sale that there was only one intelligent key, (replacement cost $405!) The finance lady, Genevieve, wasn't aware of their recent change in policy with respect to the way the Certified warranty goes into effect after the factory warranty expired. I almost walked out on the deal, until she checked with her manager and found out the facts. My advice to this dealer is to have a staff meeting once in a while and let your employees know what your policies are before you upset your customers. Also offer a fair trade-in value independent of the negotiation of the price of the purchased vehicle. Pretty much the typical stereotype car dealer experience. More

Very happy with my purchase and experience at Hine Mazda! Andre Mullen was very informative and helpful. I did not feel pressured into buying and am stoked about the great price and warranty. Also excited ab Andre Mullen was very informative and helpful. I did not feel pressured into buying and am stoked about the great price and warranty. Also excited about all the great features on my Mazda 3! More

Arien was great! The dealership is comfortable. I didn't feel pressured. I had a zillion questions which I felt were handled well. I also have had my car serviced there since and have no complaints. didn't feel pressured. I had a zillion questions which I felt were handled well. I also have had my car serviced there since and have no complaints. More

Our 2010 Miata broke down some 40 miles out of San Diego, jeopardizing a long awaited vacation weekend. The Mazda Roadside service (also great!) had the car towed to this dealership about 4PM. Keev immediat jeopardizing a long awaited vacation weekend. The Mazda Roadside service (also great!) had the car towed to this dealership about 4PM. Keev immediately took charge, notifying the dealer in out home town and setting about to get our vacation back on track. He facilitated a rental car to use while our Miata was being repaired and he had the sense of urgency to have the repairs done in record time. Keev's knowledge and experience salvaged our vacation without delaying the either the trip or the departure time. Well done! More

I bought a new Mazda Protege 5. During my first oil change, asked them to fix alignement problem which they didn't. I returned my after 20,000 while still under warranty to fix alignement problem and t change, asked them to fix alignement problem which they didn't. I returned my after 20,000 while still under warranty to fix alignement problem and they asked me to pay for problem they didn't fix the first time. My car was also having ignition problem. They pretended that battery was dead only after a year!!!! So they asked me to PAY AGAIN for new battery which I did. But ignition problem is still there after only 1 week of having new battery! The technicians are lazy and are paid under commission. Therefore, they are very Sales oriented and NOT CUSTOMER CARE oriented. I also asked them to check the amplifier on my car. The technicians said there's no amplifier on my car. The next day I had to show the service manager (Jerry Antoine) where the amplifier was. He explained me that the technicians don't make any money for these type of free services. They should remove the sign Customer Care and replace it by Aggressive Unfriendly Sales Department. Don't expect to get a good Customer Service. More