Hello Kia of Valencia

Hello Kia of Valencia responded

Hello, Thank you so much for your kind words and positive feedback regarding your visit to Hello Kia of Valencia! We're thrilled to hear that you had a pleasant and professional experience with Alexandra. We strive to provide top-notch service to all our customers, and we're glad that you appreciated the video of your vehicle inspection. We agree it's a brilliant idea, enhancing transparency and customer satisfaction. Your satisfaction means a lot to us, and we're glad that you love your Sportage and Kia. We're here to provide any assistance you may need in the future. Thank you once again for your excellent review and for choosing Hello Kia of Valencia. We look forward to serving you again in the future!

Hello Kia of Valencia responded

Hello Daniel, Thank you for your feedback! We appreciate your positive comments about our clean dealership and helpful staff at Hello Kia of Valencia. We apologize for any inconvenience caused by the lack of seating and the unavailability of a courtesy shuttle. We take your feedback seriously and will consider it as we strive to improve our customer experience. Despite these drawbacks, we are glad to hear that your overall experience with us was outstanding. We value your business and hope to serve you again in the future.

Hello Kia of Valencia responded

Hello, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our service department and parts team; we always aim to provide excellent customer service in those areas. However, we are sorry to hear about your less-than-satisfactory experience with our sales department. Please accept our sincere apologies for any inconvenience caused. We understand that when you visited us, you were looking to purchase an electric car and were disappointed by our sales team's lack of attention and assistance. We want you to know that this does not reflect the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Your feedback is precious to us, and we take it very seriously. We want every customer to feel valued and supported during their car-buying journey, and your feedback will help us improve our processes. We will address this matter with our sales department to ensure that such incidents are not repeated in the future. If you have any further questions or concerns, or if there is anything we can do to assist you with your electric car purchase, please don't hesitate to contact us directly. We would be more than happy to help and regain your trust. Thank you again for bringing this to our attention, and we hope for the opportunity to serve you better in the future.

Hello Kia of Valencia responded

Hello, Thank you so much for sharing your positive experience with us at Hello Kia of Valencia! We truly appreciate your kind words and recommendation. We're thrilled to hear that our managers, Jose Lopez and Brandon, went above and beyond to assist you in getting the Stinger you've always wanted. Our top priority is providing excellent customer service and ensuring customer satisfaction. We'll surely pass along your appreciation to Jose, Brandon, and the rest of our staff. It's fantastic to know that their friendly and helpful attitude significantly impacted your car-buying journey. Once again, thank you for choosing Hello Kia of Valencia, and we look forward to serving you and assisting you with any future automotive needs you may have.

Laguirre818 responded

Thanks again for your awesome service