Hello Kia of Valencia
Valencia, CA
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My car has been in their Service for one month. They said it would be one week. Then they either ordered the wrong engine, or received a different engine than the one they ordered but somehow didn' They said it would be one week. Then they either ordered the wrong engine, or received a different engine than the one they ordered but somehow didn't check or notice, or they received a defective engine... the story changes every time they tell it. More than anything, they have NOT CONTACTED ME ONCE YET IN A MONTH. I HAVE CALLED DOZENS AND DOZENS OF TIMES. THEY NEVER ANSWER THE PHONE. ALL THE VOICE MAIL BOXES DO NOT RECORD, YOU CANNOT LEAVE A MESSAGE. This morning, now a month in with zero idea what if anything will ever happen to my car, I let the phone ring for 20 minutes straight, never an answer. Manny claims he keeps leaving messages -- we have never gotten a message from Manny, not once. Even after he allegedly had our phone number wrong for whatever reason, and he supposedly corrected it, and he is supposedly calling me back, nope, never has yet. Getting close to calling the police in order to get my car back. All I want is the car back now, forget the incompetent work, just GIVE IT BACK NOW. More
My service was quick and efficient. The price seemed inline for the service performed. It seemed expensive in the past and I was hesitant about bringing the car to you. The price seemed inline for the service performed. It seemed expensive in the past and I was hesitant about bringing the car to you. More
Came in for our 60K services - ended up being impressed at all points of contact. Manny @ Service / Brendon @ Sales / Diana @ Client advisement / & Alex as our first call. So impressed that we are return at all points of contact. Manny @ Service / Brendon @ Sales / Diana @ Client advisement / & Alex as our first call. So impressed that we are returning w/ our second car for services & have (as of yesterday) placed a deposit for a new 2023 Sportage. Well done Hello. More
the attention and help is genius, I travel almost 40 minutes there because it is the best and they help you and send you a video with the recommendations for your car minutes there because it is the best and they help you and send you a video with the recommendations for your car More
the dealership was very welcoming, super friendly and kind. They were fast on getting us in and out with a brand new car. They took really good care of us. kind. They were fast on getting us in and out with a brand new car. They took really good care of us. More