Heller Ford
El Paso, IL
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The dealership is great for first time buyers and return customers. They really do treat you like one of their own and are there to support your vehicle buying experience to ensure that you find a vehicle t customers. They really do treat you like one of their own and are there to support your vehicle buying experience to ensure that you find a vehicle that fits your exact needs. From my own research, I found that their vehicles are generally priced within as well as below market competitors. I have had the pleasure of working with Ross twice and it’s easy to tell that he is your friendly expert and serves as a great support system during the entire vehicle searching and buying process. More
My experience at Heller Ford was nothing less than exceptional my salesman was Cory and he went above and beyond the call helping me manage to vehicles that I had ordered. I ordered First an F150 and exceptional my salesman was Cory and he went above and beyond the call helping me manage to vehicles that I had ordered. I ordered First an F150 and then I ordered an F250 and due to rising gas prices decided to purchase the F150 when it came in and Corey made this a seamless transaction. I am definitely sold and will be a Heller customer for life More
Purchased a brand new 2021 Expiration Max in 2021. Purchase went smooth no complaints there. $70,000 vehicle. Now I receive a recall on my vehicle that says in bold red print “you should park your ve Purchase went smooth no complaints there. $70,000 vehicle. Now I receive a recall on my vehicle that says in bold red print “you should park your vehicle outside and away from structures and other property immediately” because this vehicle can catch on fire with or without the ignition on! Then it says to contact your dealer regarding a rental vehicle for your personal transportation at no charge. When I called them they said that they only use loaners and that one wouldn’t be available till the end of August this is June 16th. So for 45 days. Everyone wants a sell but doesn’t want to take care of them after they get there money. Shame on you Heller! More
I contacted Monte Gregory about a truck that I saw online. He was attentive and timely and even gave me a fair price for a trade-in after an exchange of photos and VIN. I gave a down payment over the online. He was attentive and timely and even gave me a fair price for a trade-in after an exchange of photos and VIN. I gave a down payment over the phone and test drove and purchased the truck in under an hour a week later. Monte has excellent communication and and honesty. I have ZERO reservations about purchasing from Heller Ford again. Take into consideration that I drove from Chicago and passed probably hundreds of dealers along the way. Thanks again for such a flawless experience. More
I ordered my 2022 Expedition 7 months ago, but it was worth the long wait. This is the second vehicle Austin has sold me. I always feel that he has my back trying to get the most value for my trade in worth the long wait. This is the second vehicle Austin has sold me. I always feel that he has my back trying to get the most value for my trade in as well as getting the rebates on the new vehicle. To me it is well worth the 60 mile one way trip to deal with the best.. More
I received one reply email not answering my question and sent another one in reply asking for just one single picture of the drivers seat since the guy wouldn’t send any of the interior in the first email. sent another one in reply asking for just one single picture of the drivers seat since the guy wouldn’t send any of the interior in the first email. A week and half later still no reply, no excuse as to why he won’t take a picture, and no pictures and the truck is still listed. More
Jason was GREAT! Helped my navigate the best options for me and my needs and walked away happy, confident and secure with the purchase I made. Helped my navigate the best options for me and my needs and walked away happy, confident and secure with the purchase I made. More
This is the second car Ross has helped us get. He is extremely helpful, patient and helps his customers feel heard. He helped us pick something that fit exactly what we needed! He is extremely helpful, patient and helps his customers feel heard. He helped us pick something that fit exactly what we needed! More
Thank you to my salesman Bobby Eckert at Heller Ford! I drove a couple hours to look at a truck. Truck was sitting out front when I got there. EXCELLENT service! Everyone in the dealership got along and I drove a couple hours to look at a truck. Truck was sitting out front when I got there. EXCELLENT service! Everyone in the dealership got along and it was a great atmosphere! Excellent deals. Finance was smooth and easy and NO PRESSURE whatsoever! I would drive 5 hours to get this service! You can't go wrong with Heller Ford and Bobby! Thank you so very much! More
Great dealership all around. Great prices and friendly service. Our salesman and the finance guy were Fantastic. Highly recommend this dealership. It was worth the drive. Great prices and friendly service. Our salesman and the finance guy were Fantastic. Highly recommend this dealership. It was worth the drive. More