Heller Ford

was very good spoke on phone first but didnt get back with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even though it was getting closing time but got it all done they were all very friendly up there would buy again up there and recommend to others More

I had a very particular set of options in mind for my next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted in the Chicago area and a few days later, I was driving home in my dream car! Jimmie was knowledgeable and easy to talk to and worked to meet my needs. More

I just bought a used SUV from Heller Ford and couldn't be happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s to help me get comfortable and make the right decision. Unlike those other places that get annoyed when you want to test drive a couple of cars. A used car fit into my budget and was confident it met the high quality standards of Heller Ford. I was car shopping with my son, and I wasn’t sure that would go over at the dealership. I was nicely surprised and all staff was very friendly to him and even let him look at all the big trucks which he loved. I was able to test the car seat in the different cars it was great. I left knowing I made the right decision for my family. Heller Ford put trust and confidence back in car buying. More

This is the 3rd vehicle we have purchased from Heller in ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford in Bloomington, but this purchase was excellent as far as customer service, friendliness, and overall expereince. Mostly due to our salesman, Gerald Krotke. The finance manager was a good guy, but the expereince was dreadful. When we hear the pitch or already know what we want of don't want, then leave it at that. It ruins the expereince from that point when the pitch becomes a painful and almost deal breaking expereience. More

I'm a returning customer and beyond happy. To put things in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things a in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things about this dealership, both times I've got exactly the truck that I originally wanted at the price that I was expecting. Everything was done over the phone or e-mail so when I got there all I had to do is to enjoy a nice cup of coffee, the company of wonderful people and professionals, sign on the dotted line and take off in my new vehicle, as happy as a clam. The selection is excellent, financing options are readily available and offered, but the best thing is the superb customer service, you'll always feel that you're a valued customer. The dealership also followed up a few times after the purchase just to make sure I was absolutely satisfied and happy with the experience and the vehicle. Even though everyone is great and very professional at the dealership, Jody was the person that held my hand through the process and made my every desire possible. He is great, give him a call. No doubt, I would buy from Heller again!!! More

Heller Ford was great from the initial phone call. We had looked on the web site and called to set up a test drive, on our way to the dealer Jerry had called to let us know the truck was pulled up, fuele had looked on the web site and called to set up a test drive, on our way to the dealer Jerry had called to let us know the truck was pulled up, fueled, and ready for us to take it for a spin. Our first impression of the dealership as a whole was fabulous. Jerry greeted us with a smile and handshake and also told us the best route for our test drive. Jerry was very helpful and informative. He answered all our questions and even explained a few features on the truck we had no idea about. A few laughs and little paperwork later, we driving off in our new truck. To my surprise, our buying experience did not end there. We received a follow up call and e mail from Heller asking if we were satisfied. I did not feel pressured to respond positively, if there was anything i was not happy with i would have felt very comfortable discussing it. However, we were thrilled with our experience from beginning to end. This is not the first new vehicle I have purchased but this is my first Ford. We will forever take our business to Heller and I have been telling everyone who comments on our new truck to go visit Heller in El Paso, they will not be disappointed! More

We purchased a 2005 Ford Focus last week from Heller Ford. I cannot say enough how much I enjoy working with this dealership. Jody Traylor, Ron Clark and Ron Kizer do everything they can to help custome Ford. I cannot say enough how much I enjoy working with this dealership. Jody Traylor, Ron Clark and Ron Kizer do everything they can to help customers. This is the fifth vehicle I have purchased from Heller Ford and the sixth vehicle I have purchased from the Heller Stores (one being purchased at the Pontiac dealership). If I should have a need for a vehicle in the future I will be returning to Heller Ford to purchase one. Their staff is friendly and helpful. They are also very down to earth. They are willing to help the customer find the vehicle they need and they do not push the customer to buy vehicles that the customer is not interested in. More

I purchased a 2006 F-150 King Ranch in December of 2005 I purchased a 2006 F-150 King Ranch in December of 2005 at Heller Ford in El Paso, Ill. I was very satisfied with the purchase and followup by the te I purchased a 2006 F-150 King Ranch in December of 2005 at Heller Ford in El Paso, Ill. I was very satisfied with the purchase and followup by the team at Heller Ford. My truck has been great and recently I decided to do an internet search of the inventory at Heller Ford for a new 2012 F-150 King Ranch. I found exactly what I was looking for and submitted a request to Heller Ford. Within 24 hours, Michael Masterson called me on my cell phone and said they had exactly what I wanted. Dealing long distance, Michael and the sales team made me a very fair offer for trading in my 2006 on the new vehicle. My wife and I drove the 2 1/2 hours to the dealership to test drive the new vehicle. We were thrilled with the new Ford F-150 King Ranch and within a short time, had signed the deal, traded in our old truck and drove home in the new one. Michael made the purchase effortless, arranging for any needs we had immediately. The dealership is clean, quiet, and the final paperwork was done in a private office, a situation you don't find too often anymore in other dealerships. We felt appreciated as buyers and felt great leaving the dealership knowing that when we purchase a new truck in the future, Heller Ford will be our first stop. We have been very pleased with the followup from Michael Masterson and appreciative of the personal note and followup from the dealer Neil Heller. Both my purchase experiences have been great and I would recommend this dealership to anyone. They also have the best selection of new inventory of any Ford Dealer that I know. More

With the excellent attitude of how a business is to be ran actually being put into practice is why we have, and will continue to be repeat customers with Heller Ford, along with recommending them to other ran actually being put into practice is why we have, and will continue to be repeat customers with Heller Ford, along with recommending them to others we are in contact with. Our salesman, Jody Traylor, has always sat down with us to discuss what it is we are looking for in a vehicle via style, mileage, price or just something we are at the moment looking for. It is quite evident with Jody's longivity at this dealership he does his very best to deal with his customers in a fair and honest manner. In the past when we had a couple service issues that were a little disheartening, Dan Heller more than stepped up to the plate to remedy both situations. One was more than we ever expected and the other was met with an agreeable outcome. We feel like Dan and his team take care of their customers and that is hard to find in our business world today. As often spoken..."It Is A Great Day At Heller Ford" during our buying experience! More

Friendly people they take care of their customers. Excellent location easy on and off of I39. Great selection of cars on the lot. Show room is comfortable and clean. Price was unbeatable. Excellent location easy on and off of I39. Great selection of cars on the lot. Show room is comfortable and clean. Price was unbeatable. More