Heller Ford

We have bought several cars from Jody both new and used. We would recommend Jody and the Heller team. Our kids have also bought cars from Heller. We would recommend Jody and the Heller team. Our kids have also bought cars from Heller. More

Heller was fantastic. They found us the exact used vehicle we wanted, gave us a fantastic price straight out of the gate that other dealers couldn't even touch, and we had some financing issues they w vehicle we wanted, gave us a fantastic price straight out of the gate that other dealers couldn't even touch, and we had some financing issues they were able to solve. We were thrilled with our treatment at Heller, and would highly recommend them. More

Mr. Traylor was extremely friendly, knowledgeable and professional. Although it was a busy day, Jody was a pleasure to experience the selection and purchase of our truck. Noticed all the staff were very professional. Although it was a busy day, Jody was a pleasure to experience the selection and purchase of our truck. Noticed all the staff were very efficient and they made everything come together in a pleasant and impressive way. My wife and I are very happy with the truck we purchased, I only wish we ha gone to Heller sooner. Thanks for your assistance and the pleasant experience. More

was very good spoke on phone first but didnt get back with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even with the salesman talked on phone but they were all very helpful finding the truck i had called about all went very smoothly didnt feel rushed even though it was getting closing time but got it all done they were all very friendly up there would buy again up there and recommend to others More

I had a very particular set of options in mind for my next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted next new car. I went to Heller expecting to have to order a vehicle and wait months for it to arrive. They managed to find a car just like I wanted in the Chicago area and a few days later, I was driving home in my dream car! Jimmie was knowledgeable and easy to talk to and worked to meet my needs. More

I just bought a used SUV from Heller Ford and couldn't be happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s happier about the car and the experience. The sales person really listened to my families needs and was happy to let me test drive a variety of SUV’s to help me get comfortable and make the right decision. Unlike those other places that get annoyed when you want to test drive a couple of cars. A used car fit into my budget and was confident it met the high quality standards of Heller Ford. I was car shopping with my son, and I wasn’t sure that would go over at the dealership. I was nicely surprised and all staff was very friendly to him and even let him look at all the big trucks which he loved. I was able to test the car seat in the different cars it was great. I left knowing I made the right decision for my family. Heller Ford put trust and confidence back in car buying. More

This is the 3rd vehicle we have purchased from Heller in ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford ElPaso. The first experience was pretty good, the second was good, our next experience was absolutely terrible - causing us to buy from Dennison Ford in Bloomington, but this purchase was excellent as far as customer service, friendliness, and overall expereince. Mostly due to our salesman, Gerald Krotke. The finance manager was a good guy, but the expereince was dreadful. When we hear the pitch or already know what we want of don't want, then leave it at that. It ruins the expereince from that point when the pitch becomes a painful and almost deal breaking expereience. More

I'm a returning customer and beyond happy. To put things in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things a in perspective I flew out to El Paso twice specifically to purchase vehicles from Heller Ford and drove back home. I can not say enough nice things about this dealership, both times I've got exactly the truck that I originally wanted at the price that I was expecting. Everything was done over the phone or e-mail so when I got there all I had to do is to enjoy a nice cup of coffee, the company of wonderful people and professionals, sign on the dotted line and take off in my new vehicle, as happy as a clam. The selection is excellent, financing options are readily available and offered, but the best thing is the superb customer service, you'll always feel that you're a valued customer. The dealership also followed up a few times after the purchase just to make sure I was absolutely satisfied and happy with the experience and the vehicle. Even though everyone is great and very professional at the dealership, Jody was the person that held my hand through the process and made my every desire possible. He is great, give him a call. No doubt, I would buy from Heller again!!! More

Heller Ford was great from the initial phone call. We had looked on the web site and called to set up a test drive, on our way to the dealer Jerry had called to let us know the truck was pulled up, fuele had looked on the web site and called to set up a test drive, on our way to the dealer Jerry had called to let us know the truck was pulled up, fueled, and ready for us to take it for a spin. Our first impression of the dealership as a whole was fabulous. Jerry greeted us with a smile and handshake and also told us the best route for our test drive. Jerry was very helpful and informative. He answered all our questions and even explained a few features on the truck we had no idea about. A few laughs and little paperwork later, we driving off in our new truck. To my surprise, our buying experience did not end there. We received a follow up call and e mail from Heller asking if we were satisfied. I did not feel pressured to respond positively, if there was anything i was not happy with i would have felt very comfortable discussing it. However, we were thrilled with our experience from beginning to end. This is not the first new vehicle I have purchased but this is my first Ford. We will forever take our business to Heller and I have been telling everyone who comments on our new truck to go visit Heller in El Paso, they will not be disappointed! More

We purchased a 2005 Ford Focus last week from Heller Ford. I cannot say enough how much I enjoy working with this dealership. Jody Traylor, Ron Clark and Ron Kizer do everything they can to help custome Ford. I cannot say enough how much I enjoy working with this dealership. Jody Traylor, Ron Clark and Ron Kizer do everything they can to help customers. This is the fifth vehicle I have purchased from Heller Ford and the sixth vehicle I have purchased from the Heller Stores (one being purchased at the Pontiac dealership). If I should have a need for a vehicle in the future I will be returning to Heller Ford to purchase one. Their staff is friendly and helpful. They are also very down to earth. They are willing to help the customer find the vehicle they need and they do not push the customer to buy vehicles that the customer is not interested in. More