Heller Ford

I was in an unfortunate accident that totaled my car. For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept wanting me to put down a deposit or price me out of what I was looking for. Gerald took the time to listen to me and work with me on pricing and talk to me like I wanted to be treated. I appreciated his honesty and hard work to assist me in my time of need. I will definitely go back to Heller Ford from now on because of the outstanding service I had received. More

Great overall experience. Jerry Lapaz is the man to work with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. More

We were looking on Heller's web site for a used Edge. Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be ba Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be back. Great experience with Heller FORD. More

I first visited Heller Stores in early September, 2013. Gerald approached me on my first visit and did a wonderful job giving me good advice, listening to my needs and trying to help me select a vehicle th Gerald approached me on my first visit and did a wonderful job giving me good advice, listening to my needs and trying to help me select a vehicle that met my price, mileage and gas economy needs. He observed that I was driving a Toyota product and after presenting a variety of Ford choices he showed me the vehicle I eventually purchased. I played hard to get during the negotiation but he was persistent in following up with me by phone and by email. My overall experience with Gerald was exceptional and he represented Heller Ford In a positive and thoughtful manner. I would recommend Gerald and Heller ford to my friends and coworkers in the future. Thanks for allowing me to provide this feedback. Charles Servey More

My family and I had been looking for a new car for some time when I came across Heller Ford in El Paso, online. After finding a few vehicles we were interested in, we set off to look at them. From the begi time when I came across Heller Ford in El Paso, online. After finding a few vehicles we were interested in, we set off to look at them. From the beginning of this process, Pete Oldham was a BIG help in answering our questions, to helping us find the right vehicle at the RIGHT price (which is almost the most important part)!! It was a little bit of a process (this is the 1st car I've ever bought) but, Heller Ford did their best to be accommodating, friendly & making things as easy as possible! :) I would recommend Heller Ford or Pete Oldham to anyone I know looking to get a new car!! More

At Heller ford they care about there customers and go the extra mile to make sure that you are happy with your experience with them. If you have any problems they will try there best to fix it. As in my case extra mile to make sure that you are happy with your experience with them. If you have any problems they will try there best to fix it. As in my case where I was not expecting much and thought I was stuck. They took it along them selves to make it right and for that I recommend Heller ford to anyone becausetthey care about customer relationships. And make things right. More

I called and spoke with Rich, I inquired about two different cars one being a Dodge Avenger, and the other a Chrysler 200. They had both cars and when I got there he had them both pulled up front and different cars one being a Dodge Avenger, and the other a Chrysler 200. They had both cars and when I got there he had them both pulled up front and ready to be test driven. I only drove the Avenger because I actually knew this car was the right car for me after being test driven. The staff is great, even the finance manager is very helpful. Rich is a super guy, I told him what I expected out of a salesman and he definitely delivered to my expectations. I've dealt with Heller's for a long time, this is the third vehicle I've purchased from them. I've gone somewhere else in between and wasted my time! I will be a lifer at Heller's you can't go wrong. They work very well with you and strive to please you! If your looking for a new or used car call Heller Ford and ask for Rich Tom! He's an awesome salesman! Anytime I go there if he sees me he always greets me and asks how I'm doing. This dealership becomes your friends, won't find one like them anywhere! More

We have a local Ford dealer, but I choose to drive to El Paso to a dealer who I have learned to know and trust. Two of my children have purchased cars from Heller also, and I recommend them to anyone lookin Paso to a dealer who I have learned to know and trust. Two of my children have purchased cars from Heller also, and I recommend them to anyone looking for a good, honest deal on a vehicle, new or used. More

Only bad experience is with Business Mgr Garrett. My 1st bank loan was refused, even after they had checked with me by phone. Next day, with no prior conversation, I was being placed with the 2ndbank offer bank loan was refused, even after they had checked with me by phone. Next day, with no prior conversation, I was being placed with the 2ndbank offering--this was already done when I walked in to pick up my new Ford. I had already requested Mid-Illini Bank in the beginning--NO you were not using them because they were too high. I have found that is not true & that I COULD have had my loan from them. I am now placed in the position of paying $95 to change banks, if that is what I want done. More

My husband and I recently purchased a 2014 Explorer Limited from Heller Ford. We love the way it handles and I especially love all the 'bells and whistles'. We have worked with Jody Traylor in the pa Limited from Heller Ford. We love the way it handles and I especially love all the 'bells and whistles'. We have worked with Jody Traylor in the past and any time we trade we always ask for Jody. We've gotten to know him, he tells it straight and we trust him completely. As far as the dealership itself....couldn't be better. Several of the people there know us and call us by name and make us feel welcome. We know that if there is ever a question about anything Heller Ford is just a call away and our question is answered. Thank you Heller Ford More