Heller Ford

Great Experience Cory Bellot was the salesman that I dealt with here. My 2012 F250 was totaled in a bad wreck. Cory got me back on the road with a new truck. He had th Cory Bellot was the salesman that I dealt with here. My 2012 F250 was totaled in a bad wreck. Cory got me back on the road with a new truck. He had the best price. He also was very knowledgeable about the product. I would recommend this dealership and Cory to everyone. More

Good sales but not satisfactory after sales service I purchased an used TOYOTA SIENNA vehicle from this dealership in Jan 2014 and dealt with Cory for all the sales related work. He is a very nice perso I purchased an used TOYOTA SIENNA vehicle from this dealership in Jan 2014 and dealt with Cory for all the sales related work. He is a very nice person to deal with and i have no doubts about it. However there were few things that he and his co-worker (Dan Pozzuto) promised me as a good sales pitch and to gain the customer confidence but could not fulfill so far. I tried reaching out Dan Pozzuto for some unreasonable charges on the work order for just replacing the air filter (though they should have replaced it free of cost before selling the vehicle) and till date he didnt contact me back inspite of several attempts to reach him directly on his cell, through the office reception and through Cory as well. At the time of Pre-sales he boasted that the only time he doesnt pick up the customer's call is when is asleep. But unfortunately that's not true. I have been extremely disappointed with this. And i strongly advise fellow customers to not trust his words. Cory promised me to replace the broken accessory of this vehicle and i am still patiently waiting for him to get this fixed and its been over 3 months now. Though he has been responding promptly to my emails and giving affirmative responses, i didn't get a productive response so far and i am still waiting for that. Overall, i think that their sales team is good with the only caveat that they may not full-fill on a timely fashion the promises made during pre-sales. I request the Heller ford management to make a note of it and improve these areas for building better customer confidence and for encouraging customers to continue business with Heller in future. I would like to rate my experience with Cory 4 stars out of 5 and 1 star out of 5 for Dan Pozzutto. Thanks. More

Happy to have Heller We found Heller Ford to be wonderful to work with when in search of a new SUV. Heller came highly recommended to us and all of their staff and facili We found Heller Ford to be wonderful to work with when in search of a new SUV. Heller came highly recommended to us and all of their staff and facility lived up to our expectations. They really worked with us and made us feel like valued customers. Our sales specialist, Curt Evans, was a great help in getting us a Ford Explorer that meets our family's needs. He didn't pressure us and in fact was quite enjoyable to work with! Their staff stayed over closing time to ensure we could drive our new truck home that day! We are very pleased with our new ride and will show our appreciation to Heller by highly recommending them to anyone who will listen! More

happy customer Heller Ford was amazing to work with our salesman Rich Tom went above and beyond to get my husband and i into our 2012 Ford explorer. We live in Iowa Heller Ford was amazing to work with our salesman Rich Tom went above and beyond to get my husband and i into our 2012 Ford explorer. We live in Iowa which is 2 hours from the dealership. Rich handled everything over the phone and kept us updated on the vehicle and status. Heller Ford is the place to go for a vehicle they treated my family very well And we will continue doing business with them. More

I was in an unfortunate accident that totaled my car. For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept wanting me to put down a deposit or price me out of what I was looking for. Gerald took the time to listen to me and work with me on pricing and talk to me like I wanted to be treated. I appreciated his honesty and hard work to assist me in my time of need. I will definitely go back to Heller Ford from now on because of the outstanding service I had received. More

Great overall experience. Jerry Lapaz is the man to work with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. More

We were looking on Heller's web site for a used Edge. Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be ba Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be back. Great experience with Heller FORD. More

I first visited Heller Stores in early September, 2013. Gerald approached me on my first visit and did a wonderful job giving me good advice, listening to my needs and trying to help me select a vehicle th Gerald approached me on my first visit and did a wonderful job giving me good advice, listening to my needs and trying to help me select a vehicle that met my price, mileage and gas economy needs. He observed that I was driving a Toyota product and after presenting a variety of Ford choices he showed me the vehicle I eventually purchased. I played hard to get during the negotiation but he was persistent in following up with me by phone and by email. My overall experience with Gerald was exceptional and he represented Heller Ford In a positive and thoughtful manner. I would recommend Gerald and Heller ford to my friends and coworkers in the future. Thanks for allowing me to provide this feedback. Charles Servey More

My family and I had been looking for a new car for some time when I came across Heller Ford in El Paso, online. After finding a few vehicles we were interested in, we set off to look at them. From the begi time when I came across Heller Ford in El Paso, online. After finding a few vehicles we were interested in, we set off to look at them. From the beginning of this process, Pete Oldham was a BIG help in answering our questions, to helping us find the right vehicle at the RIGHT price (which is almost the most important part)!! It was a little bit of a process (this is the 1st car I've ever bought) but, Heller Ford did their best to be accommodating, friendly & making things as easy as possible! :) I would recommend Heller Ford or Pete Oldham to anyone I know looking to get a new car!! More

At Heller ford they care about there customers and go the extra mile to make sure that you are happy with your experience with them. If you have any problems they will try there best to fix it. As in my case extra mile to make sure that you are happy with your experience with them. If you have any problems they will try there best to fix it. As in my case where I was not expecting much and thought I was stuck. They took it along them selves to make it right and for that I recommend Heller ford to anyone becausetthey care about customer relationships. And make things right. More