Heller Ford

Great experience! Rich Tom was awesome. I went to test drive a 2011 Dodge Caliber and ended up driving it home. Steve Johnson was awesome with all the paper work as we Rich Tom was awesome. I went to test drive a 2011 Dodge Caliber and ended up driving it home. Steve Johnson was awesome with all the paper work as well. Thanks to both of you! More

Made my truck purchase easy I was looking for a new truck but had not settled on the model and options yet. Pete Oldham was patient and walked me through the selection process. P I was looking for a new truck but had not settled on the model and options yet. Pete Oldham was patient and walked me through the selection process. Pete explained what options were available, and gave me good advice. I never felt pressured to close the deal, he made the buying experience a no stress process. Now, I am enjoying my new truck. More

Great Experience This is the fouth vehicle that we have bought from a Heller Dealership, and the second from the ford dealership. They were great to work with, they f This is the fouth vehicle that we have bought from a Heller Dealership, and the second from the ford dealership. They were great to work with, they found the vehicle I wanted in the color I wanted, and they met the price I was wanting to pay, and gave a more than fair trade in on my vehicle. On my other vehicle I had they did maintenance on it, and took care of it without any problems, and when I needed a loaner vehicle they made sure I had one. I am sure we will be back within the year to purchase a new vehicle for my spouse. More

Great Experience Cory Bellot was the salesman that I dealt with here. My 2012 F250 was totaled in a bad wreck. Cory got me back on the road with a new truck. He had th Cory Bellot was the salesman that I dealt with here. My 2012 F250 was totaled in a bad wreck. Cory got me back on the road with a new truck. He had the best price. He also was very knowledgeable about the product. I would recommend this dealership and Cory to everyone. More

Good sales but not satisfactory after sales service I purchased an used TOYOTA SIENNA vehicle from this dealership in Jan 2014 and dealt with Cory for all the sales related work. He is a very nice perso I purchased an used TOYOTA SIENNA vehicle from this dealership in Jan 2014 and dealt with Cory for all the sales related work. He is a very nice person to deal with and i have no doubts about it. However there were few things that he and his co-worker (Dan Pozzuto) promised me as a good sales pitch and to gain the customer confidence but could not fulfill so far. I tried reaching out Dan Pozzuto for some unreasonable charges on the work order for just replacing the air filter (though they should have replaced it free of cost before selling the vehicle) and till date he didnt contact me back inspite of several attempts to reach him directly on his cell, through the office reception and through Cory as well. At the time of Pre-sales he boasted that the only time he doesnt pick up the customer's call is when is asleep. But unfortunately that's not true. I have been extremely disappointed with this. And i strongly advise fellow customers to not trust his words. Cory promised me to replace the broken accessory of this vehicle and i am still patiently waiting for him to get this fixed and its been over 3 months now. Though he has been responding promptly to my emails and giving affirmative responses, i didn't get a productive response so far and i am still waiting for that. Overall, i think that their sales team is good with the only caveat that they may not full-fill on a timely fashion the promises made during pre-sales. I request the Heller ford management to make a note of it and improve these areas for building better customer confidence and for encouraging customers to continue business with Heller in future. I would like to rate my experience with Cory 4 stars out of 5 and 1 star out of 5 for Dan Pozzutto. Thanks. More

Happy to have Heller We found Heller Ford to be wonderful to work with when in search of a new SUV. Heller came highly recommended to us and all of their staff and facili We found Heller Ford to be wonderful to work with when in search of a new SUV. Heller came highly recommended to us and all of their staff and facility lived up to our expectations. They really worked with us and made us feel like valued customers. Our sales specialist, Curt Evans, was a great help in getting us a Ford Explorer that meets our family's needs. He didn't pressure us and in fact was quite enjoyable to work with! Their staff stayed over closing time to ensure we could drive our new truck home that day! We are very pleased with our new ride and will show our appreciation to Heller by highly recommending them to anyone who will listen! More

happy customer Heller Ford was amazing to work with our salesman Rich Tom went above and beyond to get my husband and i into our 2012 Ford explorer. We live in Iowa Heller Ford was amazing to work with our salesman Rich Tom went above and beyond to get my husband and i into our 2012 Ford explorer. We live in Iowa which is 2 hours from the dealership. Rich handled everything over the phone and kept us updated on the vehicle and status. Heller Ford is the place to go for a vehicle they treated my family very well And we will continue doing business with them. More

I was in an unfortunate accident that totaled my car. For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept wanting me to put down a deposit or price me out of what I was looking for. Gerald took the time to listen to me and work with me on pricing and talk to me like I wanted to be treated. I appreciated his honesty and hard work to assist me in my time of need. I will definitely go back to Heller Ford from now on because of the outstanding service I had received. More

Great overall experience. Jerry Lapaz is the man to work with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. with. Good relationship builder, very knowledgable about the ford product line and an overall good guy. More

We were looking on Heller's web site for a used Edge. Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be ba Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be back. Great experience with Heller FORD. More