Heller Ford

Unhappy Drove from Springfield to El Paso to check out a vehicle I saw online. Didn't end up liking it and was showed another vehicle that the salesman though Drove from Springfield to El Paso to check out a vehicle I saw online. Didn't end up liking it and was showed another vehicle that the salesman thought I might like. I did like it and wanted to purchase it. The vehicle I was interested in purchasing had a broken reflector, small dent above it and a chip in the windshield. Salesman brushed it off like those things were no big deal and said they would not fix any of them. If he had really wanted to make a good impression, they would have fixed those few minor things without a fuss. I also was not sure whether I wanted to trade in a vehicle and told the salesman that. Tried to get a bottom line price without a trade in, but he kept pushing and trying to figure in the trade. I ended up buying it anyway because I really liked it. I also had to replace the windshield wipers within a week after purchasing and they didn't bother to change the oil in it before selling it so I had to pay for an oil change within a few weeks after I brought it home. Will not purchase a vehicle here again! More

Heller Ford + Rich Tom = Great Experience. Great overall experience. I dealth with Rich Tom in purchasing my new 2014 F-150. Yes, it's May 2015 but I got a great deal on a 2014 Platinum. Ric Great overall experience. I dealth with Rich Tom in purchasing my new 2014 F-150. Yes, it's May 2015 but I got a great deal on a 2014 Platinum. Rich is passionate about trucks which was important to me. He knows the brand in-and-out and familiar with all the options. I've been to a lot of dealerships and it amazes me when I know more about the model than the salesman. . .not the case with Rich. Overall great customer serices. Great selection of trucks. I had a good experience with Brian in the office as well. It was worth the two hour drive from the Chicago suburbs. I mean that. Also, I'm not an impulsive buyer. I knew what I wanted but waited to buy for over a year. Rich was patient and a consummate sales professional without being pushy at all. I appreciate that as well. KW More

New 2015 F150 We went to Heller after having visited Uftring in East Peoria where NO ONE even came out of the dealership to help us, Velde in Pekin whose salesman w We went to Heller after having visited Uftring in East Peoria where NO ONE even came out of the dealership to help us, Velde in Pekin whose salesman was less than knowledgeable about the vehicle we were looking at. We met Ross Ketcham who was very knowledgeable on the vehicle we purchased. He was not pushy or overbearing. We ended up ordering our vehicle and Ross kept us up to date on the status of the truck. Upon delivery Ross went through and helped us set up our phone SYNC before we left the dealership. He has since followed up to see how things are going. I would recommend Ross to anyone looking for a vehicle. Very pleased! More

Best Car experience ever! I had been looking for weeks, maybe months for something with low mileage and reliable. I scoured the Internet almost daily. It kept taking me to ca I had been looking for weeks, maybe months for something with low mileage and reliable. I scoured the Internet almost daily. It kept taking me to cars at Heller Ford. They had the best looking vehicles at the best prices. I drove the hour to their lot on a Sunday, knowing they were closed, but wanted to check out the cars on their lot. Wow! They have a huge inventory. Excited to test drive one, I spoke with Cory and drove the hour drive back up there. Cory was very professional. He answered all my questions and even had the car warmed up for my test drive. I didn't purchase that particular day but a couple of weeks later, I found myself back at Heller Ford. On valentines day no less. I test drove one, then gave Cory all my "specs" on what I wanted on a vehicle. He pulled around to the front of the building in a very classy, white SUV. I didn't even get out of the parking lot before I knew this one was for me! Cory wrote everything up, walked me into the finance office where Chris worked his magic, and voila! A new car for me. Or should I say, Happy Valentines Day present to me!! Anyway, I highly recommend Heller Ford. I will definitely be looking there before any other place for any future cars. A big shout out to Cory for all your help! More

Great Experience at Heller El Paso from Iowa customer We live in Iowa & had been looking for a 2015 150 4*4 Lariat with some special options , We finally found it at Heller & purchased the vehicle sigh We live in Iowa & had been looking for a 2015 150 4*4 Lariat with some special options , We finally found it at Heller & purchased the vehicle sight unseen . The sale was done over the phone .Craig made us feel very comfortable & we didn't have a problem purchasing the truck with out seeing it. We wanted it rustproofed & undercoated & had to travel 3.5 hours to pick up the truck. Craig Roberts made sure the truck was done & full of gas when we arrived. He made the transaction very easy . I do wish we would have spent a little more time going over the navigation program. The truck is beautiful & has lots of options & technology so there is a lot to learn. Craig said to give him a call with questions but we are trying to read & learn on our own first. I would recommend Heller Ford if you are looking for a friendly, family owned business who cares about their customer. More

Great Experience at Heller El Paso Bought a car for my daughter today, working with Rich Tom as the sales person. Rich was very friendly, likeable and helpful to deal with and I would Bought a car for my daughter today, working with Rich Tom as the sales person. Rich was very friendly, likeable and helpful to deal with and I would certainly recommend both he and Heller Ford if you are looking for a new or used car. I have purchased many cars in my 55 years of age, and today was probably the easiest most pain free experience that I have ever had. Thanks Rich and the Heller Team for a job well done! Dave from Normal IL More

Worth the trip from Madison WI I did a lot of searching online and I discovered Heller Ford had the best value on the used car I was looking for. I had Rich Tom as my salesperson a I did a lot of searching online and I discovered Heller Ford had the best value on the used car I was looking for. I had Rich Tom as my salesperson and he was great. I told him that I need to make sure if I drive 2.5 hours to buy this vehicle it has to be in great shape inside and out. He went out to the car and shot a video and sent it to me and said you will not be disappointed when you get here. I made trip down the next day and everything was great as he had stated. Overall experience with everyone at Heller afford was positive. Devin Millard Packer Fan More

Internet info explained to me Rich tom contacted me about the internet info that was wrong. The stx package does not come with tinted windows it was an error written on the vehicle Rich tom contacted me about the internet info that was wrong. The stx package does not come with tinted windows it was an error written on the vehicle features. Thanks for the call and explanation More

If you want a good car at a fair price, and quickly, go here This is the place to go if you want a good car at a fair price within a short time. I had just moved across country and had 1 day before I had to pay This is the place to go if you want a good car at a fair price within a short time. I had just moved across country and had 1 day before I had to pay for another week on my rental. I had done my research, knew the vehicle I wanted to test drive, and it was all warmed up and waiting for me. The set price was fair, it was so clean you'd never guess it was used, and the salesman, Cory, was very helpful...gave me a ride when I needed one, and a full tank of gas. The financing part was fairly painless...sure, I could have done better if I'd walked in with a pre-approved loan, but not better enough to worry about. No one tried to push undercoating or identity theft protection or life insurance, which I really appreciated. When I found out that I wouldn't be needing to drive all that much and wanted to cancel the extended warranty, they were helpful and did it (as far as I know...haven't gotten confirmation paperwork yet). The CarGurus website combs through online prices at various dealerships in an area and reports whether the offered prices are bad, fair, good, or excellent. Heller had more "excellent deal" ratings than any other dealership in the area. Even if you're not sure what kind of car you want, I feel like you could walk in there and get some good advice and information, even if you ended up buying elsewhere. I love my 2013 Ford Focus Titanium, and I love that I don't get flashbacks to a negative buying experience every time I look at the car. Thanks, Cory! That Girl Scout cookie was really good...sorry not to buy a box, but I wasn't thinking, and you didn't push me. That's the kind of car salesman you want, people: the kind who gives you Girl Scout cookies without trying to send you home with 3 boxes!! More

Heller Ford tried hard to please! As a returning customer, I was confident that Hellers would try their best to get me what I wanted. I traded for a new Ford Escape and was extremely As a returning customer, I was confident that Hellers would try their best to get me what I wanted. I traded for a new Ford Escape and was extremely pleased with the efforts Greg Head made to get me just the right vehicle. He went way beyond just making a sale. It's good to know who you are dealing with and be treated like a friend! Thanks Hellers...I will be back!, More