Heller Ford

This Dealership Understand Customer Service This Dealership Understands Customer Service!!!! Yes we had a few issues with our Sales Person with follow through, but the Owner and the Service Man This Dealership Understands Customer Service!!!! Yes we had a few issues with our Sales Person with follow through, but the Owner and the Service Manager Jim Baietto made everything alright. The Dealership's Business Model is truly understood and followed. They just don't want to sell a one time car, but are there for the long haul, and the relationship which brings backs buyers over and over again. Would I buy another car from Heller......YES Would I tell People about Heller's Great Service......Yes If your looking for a new or used car, you owe it to yourself to check out this Dealership!!! More

Awesome experience!!!!!!!!!!! We had been looking for a car for several weeks in Champaign-Urbana trying to stay local. Most of the dealers around this area really don't want to wo We had been looking for a car for several weeks in Champaign-Urbana trying to stay local. Most of the dealers around this area really don't want to work with the customer. When I started looking online I noticed that Heller Ford would pop up with the best prices and their used cars had low miles. I made a call and from the first phone call I felt like they were willing to work with me to get me in the right vehicle. Ross Ketcham is the man when it comes to customer service. He got with us when we first arrived and made us feel like family. He wasn't pushy or trying to sell us a car that we really didn't want. He just made our car buying experience very relaxed and stress free. Thanks to him and Heller Ford we are now the owners of a 2013 Traverse that we are very pleased with. A very clean car with low miles for a great price. If you are looking for great service and awesome pricing, then you need to make the drive to Heller Ford and make sure you tell them you want to deal with Ross Ketcham. He is the best sales person I have dealt with. He will make your car buying experience well worth it. *FIVE STARS* More

All Around Outstanding I have been researching used vehicles online for close to a year and in earnest for the last couple of months. No dealers close to me had what I want I have been researching used vehicles online for close to a year and in earnest for the last couple of months. No dealers close to me had what I wanted. We stopped at Heller Ford on our way to a conference and got there after closing time. Ron Kizer made us feel welcome and went out of his way to get the details on the Jeep we were interested in. We were unable to see the Jeep that night because they were putting brand new tires on it. Instead of my driving forty miles back to the dealership the next day, Ron arranged for sales associate Frank Hill to bring the Jeep to me at the conference so my husband would also be able to test drive it. I could not believe how they went out of their way to help us. Everyone we worked with was friendly, helpful and low pressure. I love my new to me Jeep and even though they are close to 100 miles away, Heller Ford will be the first place we look the next time we are vehicle shopping. More

Bought 3 trucks in 2 weeks Great Customer Service from Cory at Heller Ford. I went to our local Ford Dealership and didn't get the responsiveness that I was hoping for. I actu Great Customer Service from Cory at Heller Ford. I went to our local Ford Dealership and didn't get the responsiveness that I was hoping for. I actually never even stepped foot at Heller Ford. The majority of the transactions was done over the phone and via email. Great Folks! More

Test drive a dodge challenger Went to look at a car and test drive it. Ended up purchasing the car and love it! My whole experience in this process was beyond my expectations. I Went to look at a car and test drive it. Ended up purchasing the car and love it! My whole experience in this process was beyond my expectations. I appreciated the sincerity and friendliness without the sales pitch. They were accommodating and willing to work with you. More

Great Customer Service We visited Heller Ford to look at a vehicle we saw online. Because of our schedule, it was close to closing time for the dealership. It didn't seem to We visited Heller Ford to look at a vehicle we saw online. Because of our schedule, it was close to closing time for the dealership. It didn't seem to matter to Jody Traylor, who answered our questions, went with us on a test drive, and made the purchase of our first brand new vehicle an awesome experience. We are returning customers, and appreciate the straight forward, honest, friendly service. More

Unhappy Drove from Springfield to El Paso to check out a vehicle I saw online. Didn't end up liking it and was showed another vehicle that the salesman though Drove from Springfield to El Paso to check out a vehicle I saw online. Didn't end up liking it and was showed another vehicle that the salesman thought I might like. I did like it and wanted to purchase it. The vehicle I was interested in purchasing had a broken reflector, small dent above it and a chip in the windshield. Salesman brushed it off like those things were no big deal and said they would not fix any of them. If he had really wanted to make a good impression, they would have fixed those few minor things without a fuss. I also was not sure whether I wanted to trade in a vehicle and told the salesman that. Tried to get a bottom line price without a trade in, but he kept pushing and trying to figure in the trade. I ended up buying it anyway because I really liked it. I also had to replace the windshield wipers within a week after purchasing and they didn't bother to change the oil in it before selling it so I had to pay for an oil change within a few weeks after I brought it home. Will not purchase a vehicle here again! More

Heller Ford + Rich Tom = Great Experience. Great overall experience. I dealth with Rich Tom in purchasing my new 2014 F-150. Yes, it's May 2015 but I got a great deal on a 2014 Platinum. Ric Great overall experience. I dealth with Rich Tom in purchasing my new 2014 F-150. Yes, it's May 2015 but I got a great deal on a 2014 Platinum. Rich is passionate about trucks which was important to me. He knows the brand in-and-out and familiar with all the options. I've been to a lot of dealerships and it amazes me when I know more about the model than the salesman. . .not the case with Rich. Overall great customer serices. Great selection of trucks. I had a good experience with Brian in the office as well. It was worth the two hour drive from the Chicago suburbs. I mean that. Also, I'm not an impulsive buyer. I knew what I wanted but waited to buy for over a year. Rich was patient and a consummate sales professional without being pushy at all. I appreciate that as well. KW More

New 2015 F150 We went to Heller after having visited Uftring in East Peoria where NO ONE even came out of the dealership to help us, Velde in Pekin whose salesman w We went to Heller after having visited Uftring in East Peoria where NO ONE even came out of the dealership to help us, Velde in Pekin whose salesman was less than knowledgeable about the vehicle we were looking at. We met Ross Ketcham who was very knowledgeable on the vehicle we purchased. He was not pushy or overbearing. We ended up ordering our vehicle and Ross kept us up to date on the status of the truck. Upon delivery Ross went through and helped us set up our phone SYNC before we left the dealership. He has since followed up to see how things are going. I would recommend Ross to anyone looking for a vehicle. Very pleased! More

Best Car experience ever! I had been looking for weeks, maybe months for something with low mileage and reliable. I scoured the Internet almost daily. It kept taking me to ca I had been looking for weeks, maybe months for something with low mileage and reliable. I scoured the Internet almost daily. It kept taking me to cars at Heller Ford. They had the best looking vehicles at the best prices. I drove the hour to their lot on a Sunday, knowing they were closed, but wanted to check out the cars on their lot. Wow! They have a huge inventory. Excited to test drive one, I spoke with Cory and drove the hour drive back up there. Cory was very professional. He answered all my questions and even had the car warmed up for my test drive. I didn't purchase that particular day but a couple of weeks later, I found myself back at Heller Ford. On valentines day no less. I test drove one, then gave Cory all my "specs" on what I wanted on a vehicle. He pulled around to the front of the building in a very classy, white SUV. I didn't even get out of the parking lot before I knew this one was for me! Cory wrote everything up, walked me into the finance office where Chris worked his magic, and voila! A new car for me. Or should I say, Happy Valentines Day present to me!! Anyway, I highly recommend Heller Ford. I will definitely be looking there before any other place for any future cars. A big shout out to Cory for all your help! More