Heller Ford

Deceptive, Unfair, Non-Negotiable, & Not Trustworthy The first concern I had was when I asked the salesman (Rich Tom) about the previous use of their vehicle. It was listed as “fleet, rental, &/or lease The first concern I had was when I asked the salesman (Rich Tom) about the previous use of their vehicle. It was listed as “fleet, rental, &/or lease” vehicle on the AutoCheck report. He said it was a fleet vehicle that most likely sat in a company’s parking lot most of the time until it was needed for business trips. Next, I was shocked when the salesman came back with the “market” value for my trade-in & just laid a notecard with the number on his desk. I had researched the trade-in values for my vehicle on Kelley Blue Book (KBB) & NADA (published by a dealer association) websites. His value was 50% less than what those publications estimated. What was even more surprising was that neither he or the dealership was unwilling to negotiate the value of either vehicle…the vehicle I was interested in purchasing & my trade-in. I had never experienced a car-buying experience where there was absolutely no negotiation of values. He just sat back, implying that it was all up to me to decide whether I wanted the deal…a “take it or leave it” offer. I got a pretty good deal on their vehicle, so I decided to take their deal. After I left the dealership though, I had second thoughts about the previous use of their vehicle & the amount they gave me for my trade-in, so I emailed the salesman & the finance manager (Kris Born). It was after business hours when I left & they were closed the next day. In his response, the salesman reiterated that the values were firm & he wasn’t willing to negotiate. He also mentioned that, since I was concerned, we had dicussed that the previous use of the vehcile was the fact that it was a rental in Orlando, Florida. We clearly didn’t discuss this, so I then had serious concerns, mostly about it being a rental in a very poular vacation destination. However, the finance manager indicated the deal was final the second I signed all of the paperwork & there was nothing he could do to reverse. I had just given him a personal check at that point while I was waiting for my loan to be approved. They were closed the entire time before & after I sent my email, so I’m pretty sure they somehow could’ve accomodated me, if they really wanted customer satisfaction & to preserve their reputation. Apparently, they didn’t. Although I still had concerns, I had purchased the extended warranty, so I felt better about keeping the vehicle. They really didn’t give me much choice. I was interested in what they would list my trade-in at, so I checked their website later in the week. The price wasn’t listed, but I noticed the odometer reading was off by 50,000 miles on the high side. I incorrectly signed the odometer statement with the inaccurate mileage. Again, I emailed the delearship, this time to negotiate the value of my trade-in since the wrong mileage was used initially. The KBB & NADA values were $1,200 different. I was willing split the difference, so I asked them for a $600 check to be sent to me, along with the corrected odometer form. The finance manager immediately responded & indicated it was just a typo & he wasn’t willing to give me any more money for my trade. The store was closed, so he was unable to verify this for certain, especially given the time it took to respond. The next day he actually checked with his store to verify which amount was used. In other words, he clearly admitted that he didn’t check before he initially responded. This is the second time the Heller dealership clearly deceived me. He sent me a generic form with the corrected miles & the date I was initially at the dealership. It didn’t have a signature or anything else making it look official. It looked to me like it was a form they typed up the day I brought it to their attention to try to appease me. Apparently, they have no interest in correcting the odometer reading with federal or state agencies. At this point, due to my previous encounters, I’ve lost all trust in the Heller Stores. I responded, & copied the sales manager, by indicating all of this was very deceptive & unfair. The finance manager again denied any wrongdoing. The sales manager didn’t bother to repond. As a result, I indicated I would share my negative experience with anyone who would listen & would report them to the Better Business Bureau. Thefinance manager offered me two free oil changes as a show of good faith. I told them that wasn’t even close to making things good given all they had done. I told him I was insulted by the offer. I guess they’re not interested in their reputation by trying harder to to preserve their relationship with me. I suffered financial loss due to the dealership's deceptive & unfair trade practices. I wouldn't have paid as much for their vehicle, or maybe not have purchased it at all, & I would've asked for more money for my trade-in. More

Good Salesman I had a good sales experience at Heller Ford. Mike took care of me above and beyond my expectations. I would definitely go back again. I had a good sales experience at Heller Ford. Mike took care of me above and beyond my expectations. I would definitely go back again. More

Buying a used car I bought a used envoy from Mike cannon it was the best dealership I've been to and they worked with me over the phone before I drove there he put me i I bought a used envoy from Mike cannon it was the best dealership I've been to and they worked with me over the phone before I drove there he put me in a realiable suv I couldn't be more happier More

Extermely Knowledgable and Great Price I worked with Mike Gannon on the purchase of my 2014 Jeep Grand Cherokee. He was super helpful, and helped me make the best decision possible. Mike I worked with Mike Gannon on the purchase of my 2014 Jeep Grand Cherokee. He was super helpful, and helped me make the best decision possible. Mike was very knowledgeable about the vehicles I test drove, and was able to guide me through the pros and cons with confidence. I left the lot excited about my new car knowing I got the Jeep for the best price out there, in perfect condition, and educated on how to use all the amazing features that the car comes with. More

The extra mile While deciding whether or not to buy a used car I at Heller Ford I found a better deal online. Neil accepted the challenge and found a better deal th While deciding whether or not to buy a used car I at Heller Ford I found a better deal online. Neil accepted the challenge and found a better deal than the one online. Awesome customer service! More

Very simple Mike Gannon was our salesman for our 2015 F150. I highly recommend him. He made the process very simple, quick and easy even though we were well pas Mike Gannon was our salesman for our 2015 F150. I highly recommend him. He made the process very simple, quick and easy even though we were well past closing time. More

Great experience Mike Gannon was my salesman. He was very easy to work with and always available. I had a small issue with the vehicle when I left the lot. They took c Mike Gannon was my salesman. He was very easy to work with and always available. I had a small issue with the vehicle when I left the lot. They took care of it right away. More

Poor customer service I decided to shop for a pickup from Heller Ford because I heard, this dealership is the largest Ford truck dealership in IL. They have a huge invento I decided to shop for a pickup from Heller Ford because I heard, this dealership is the largest Ford truck dealership in IL. They have a huge inventory to choose from, however the truck I wanted was brought in from another dealership because they didn't have it on the lot. This wasn't a big deal, they can't have everything. I purchasing this vehicle because at the time I didn't know any dealership could transfer a truck like this, I thought this was something only large truck dealers could do. If I would have known this, I would have definitely purchased this elsewhere. The sales person I dealt with did not go above and beyond what he had to do to sell this vehicle. He was less than friendly at times. I would not recommend this salesperson to anyone, there seems to be quite a few good reviews on other sales folks at this dealership, pick another and have a better buying experience than I did. More

Excellent We had a wonderful experience at heller. Mike Gannon was an amazing salesman and we will definitely be working with him again. Everyone at Heller is v We had a wonderful experience at heller. Mike Gannon was an amazing salesman and we will definitely be working with him again. Everyone at Heller is very nice and great to buy a car from. I will be recommending them to anyone that asks me about where to buy a vehicle. More

Great experience with an experienced sales professional I purchased my vehicle at Heller in El Paso, Illinois while I was living in California. My internet salesperson PETE OLDHAM was excellent. This long d I purchased my vehicle at Heller in El Paso, Illinois while I was living in California. My internet salesperson PETE OLDHAM was excellent. This long distance transaction was flawless thanks to Peter.His communication was instantaneous, he provided good information and helped me negotiate the deal from 1900 miles away. He is professional, respectful and informed about the product he sells. Upon delivery of the vehicle Pete identified a small paint flaw on one of the doors. He immediately and proactively took action to resolve the problem. He acted as a liaison between me and the Heller body shop and arranged a loaner. I doubt if many/any salespeople remain involved with their customers after the sale is complete. Pete Oldham is an exceptional asset to the Heller team and I would not hesitate to refer friends or family to Pete. More