Heller Ford

Poor customer service I decided to shop for a pickup from Heller Ford because I heard, this dealership is the largest Ford truck dealership in IL. They have a huge invento I decided to shop for a pickup from Heller Ford because I heard, this dealership is the largest Ford truck dealership in IL. They have a huge inventory to choose from, however the truck I wanted was brought in from another dealership because they didn't have it on the lot. This wasn't a big deal, they can't have everything. I purchasing this vehicle because at the time I didn't know any dealership could transfer a truck like this, I thought this was something only large truck dealers could do. If I would have known this, I would have definitely purchased this elsewhere. The sales person I dealt with did not go above and beyond what he had to do to sell this vehicle. He was less than friendly at times. I would not recommend this salesperson to anyone, there seems to be quite a few good reviews on other sales folks at this dealership, pick another and have a better buying experience than I did. More

Excellent We had a wonderful experience at heller. Mike Gannon was an amazing salesman and we will definitely be working with him again. Everyone at Heller is v We had a wonderful experience at heller. Mike Gannon was an amazing salesman and we will definitely be working with him again. Everyone at Heller is very nice and great to buy a car from. I will be recommending them to anyone that asks me about where to buy a vehicle. More

Great experience with an experienced sales professional I purchased my vehicle at Heller in El Paso, Illinois while I was living in California. My internet salesperson PETE OLDHAM was excellent. This long d I purchased my vehicle at Heller in El Paso, Illinois while I was living in California. My internet salesperson PETE OLDHAM was excellent. This long distance transaction was flawless thanks to Peter.His communication was instantaneous, he provided good information and helped me negotiate the deal from 1900 miles away. He is professional, respectful and informed about the product he sells. Upon delivery of the vehicle Pete identified a small paint flaw on one of the doors. He immediately and proactively took action to resolve the problem. He acted as a liaison between me and the Heller body shop and arranged a loaner. I doubt if many/any salespeople remain involved with their customers after the sale is complete. Pete Oldham is an exceptional asset to the Heller team and I would not hesitate to refer friends or family to Pete. More

Wonderful Salesman Mike Gannon When looking for our 2nd car, we didn't hesitate to come back to Heller Ford. Mike Gannon was so helpful with all the details of our car and even deli When looking for our 2nd car, we didn't hesitate to come back to Heller Ford. Mike Gannon was so helpful with all the details of our car and even delivered it to us! After the sale of the car he still extended his help if we needed any assistance with setting up electronics. This is the place to go to purchase your vehicles. Crystal J. More

Great Customer Service - Mike Gannon! If you are looking for a new or used vehicle, I would highly recommend Heller Ford in El Paso, IL. We worked with Mike Gannon and could not have asked If you are looking for a new or used vehicle, I would highly recommend Heller Ford in El Paso, IL. We worked with Mike Gannon and could not have asked for a better person to work with. He was so knowledgeable and so patient with us. We didn't know exactly what we wanted but we knew what we didn't want! He went through every vehicle and explained different options to us. He was so great with our 7 year old son too! We left there with the perfect vehicle. Mike followed up with us a few days later to make sure we were happy. Great service! We will use Heller Ford and Mike Gannon the next time we are looking. Nothing but wonderful things to say about about Heller and their employees! More

Cory B Corys customer service was great! I knew I was looking for an F150 a year or two old. Cory had picked out a few very low mileage and let me test driv Corys customer service was great! I knew I was looking for an F150 a year or two old. Cory had picked out a few very low mileage and let me test drive until I was satisfied. I got the truck I wanted with great customer service! Thanks Sincerely, Clifton More

Mike Gannon Mike was wonderful to work with! Answered every question in detail for me that day and has followed up after purchase to make sure I am happy with my Mike was wonderful to work with! Answered every question in detail for me that day and has followed up after purchase to make sure I am happy with my vehicle! One of the most knowledgable sales specialist I have met! Have already started telling friends and family about my wonderful experience! Thanks again! More

Great experience This was my first time buying a car and I appreciated the no pressure approach my salesman, Mike Gannon, took with me. He was extremely knowledgab This was my first time buying a car and I appreciated the no pressure approach my salesman, Mike Gannon, took with me. He was extremely knowledgable about the vehicle I was interested in and it's competitors models. We ended up coming to an agreement and I drove the car of the lot that day. Great place to buy. More

Heller Ford/Mike Gannon If you're looking for a new vehicle stop into Heller Ford and talk to Mike Gannon you will not regret it. Mike is very honest about any vehicle that y If you're looking for a new vehicle stop into Heller Ford and talk to Mike Gannon you will not regret it. Mike is very honest about any vehicle that you're interested in. This is the my second SUV that I have purchased from him and both of my experiences have been fantastic. Mike will continue to make sure that you're satisfied with your purchase and always willing to answer any questions that you may have. Thanks again Mike I love my new Cadillac!!! More

Cliff made it easy. I found Heller Ford on the Auto Trader website. I was looking for a used electric car when their listing came up. I emailed the dealer asking about I found Heller Ford on the Auto Trader website. I was looking for a used electric car when their listing came up. I emailed the dealer asking about the car, and Cliff Sage responded. He answered all my questions and made the process very easy, I ended up purchasing a 2012 Mitsubishi i-MiEV at a very competitive price. I came down with a trailer, loaded up my car and was on my way. I spent less than an hour at the dealership. I wanted to keep going, I had to drive 250 miles back home. Great place, great service, great saleperson in Cliff Sage. More