Heller Ford

Bought a great first car for our son! Thank you Heller Ford for the great first car for our 16 year old son! This was our first time buying a vehicle from Heller and we had a great experi Thank you Heller Ford for the great first car for our 16 year old son! This was our first time buying a vehicle from Heller and we had a great experience. A big shout out to Pete Oldham for teaching us about the vehicle, ensuring we understood the features, and helping us get the best price for the car that we wanted to buy. Another big thank you goes to Greg Head for taking exceptional care of us, your thoughtful and professional treatment ensured we felt comfortable buying our latest investment at Heller's. You guys did a great job- we can't thank you enough and our son is on cloud 9 with his new (well new to him) car! Hope to see you again! More

Great Experience On New Years Eve we came in and worked with Rich Tom. I chatted with him the day before about a couple of SUVs and he was ready for us when we arrived On New Years Eve we came in and worked with Rich Tom. I chatted with him the day before about a couple of SUVs and he was ready for us when we arrived. They had a great selection of used Ford Explorers and Rich was knowledgeable. All around everyone in the dealership was very nice. We would for sure do business with them again. More

Excellent experience!! We worked with Travis Doubet. Working with Travis was a very good experience for my wife and me. Knowledge level was very good and he had some good suggestions to consider. After Working with Travis was a very good experience for my wife and me. Knowledge level was very good and he had some good suggestions to consider. After he helped guide us thru the choices, Kris Born offered very professional financing options. We will be revisiting with Travis and recommending Heller Ford to all. More

Truck purchase Helped purchase the right truck for me, easy to get along with and deal was fair. Process was fast and no unneeded pressure to buy. Thanks Helped purchase the right truck for me, easy to get along with and deal was fair. Process was fast and no unneeded pressure to buy. Thanks More

Loved the car and Salesman 'Cory Bellot' Loved the way Cory Bellot helped us in nailing down the vehicle we need. Took a used 2013 Ford Edge. Straight forward, no hassle and if we are still c Loved the way Cory Bellot helped us in nailing down the vehicle we need. Took a used 2013 Ford Edge. Straight forward, no hassle and if we are still confused on which one to get he'll nail it down. Even after the vehicle is bought I get regular calls from his busy schedule to make some touch ups that were pending from sale. Have to say more than satisfied. More

Great Salesman I had a great buying experience. My salesman Mike Gannon was awesome to deal with. I will recommend Heller Ford and definitely go back again. I had a great buying experience. My salesman Mike Gannon was awesome to deal with. I will recommend Heller Ford and definitely go back again. More

Great Salesman Great Vehicles I recently purchased a ford Taurus back in May from Heller and Greg McCandless was my salesperson it was a great car but I missed having a truck so I I recently purchased a ford Taurus back in May from Heller and Greg McCandless was my salesperson it was a great car but I missed having a truck so I contacted Greg once again and told him I was considering trading the car back in for a truck so I went over and told him what I was looking for and how much I was looking to spend and I ended up leaving that day with the truck I wanted I can not say enough about him a great person and very helpful I would recommend anyone looking for a new or used vehicle to see him!!! More

Deceptive, Unfair, Non-Negotiable, & Not Trustworthy The first concern I had was when I asked the salesman (Rich Tom) about the previous use of their vehicle. It was listed as “fleet, rental, &/or lease The first concern I had was when I asked the salesman (Rich Tom) about the previous use of their vehicle. It was listed as “fleet, rental, &/or lease” vehicle on the AutoCheck report. He said it was a fleet vehicle that most likely sat in a company’s parking lot most of the time until it was needed for business trips. Next, I was shocked when the salesman came back with the “market” value for my trade-in & just laid a notecard with the number on his desk. I had researched the trade-in values for my vehicle on Kelley Blue Book (KBB) & NADA (published by a dealer association) websites. His value was 50% less than what those publications estimated. What was even more surprising was that neither he or the dealership was unwilling to negotiate the value of either vehicle…the vehicle I was interested in purchasing & my trade-in. I had never experienced a car-buying experience where there was absolutely no negotiation of values. He just sat back, implying that it was all up to me to decide whether I wanted the deal…a “take it or leave it” offer. I got a pretty good deal on their vehicle, so I decided to take their deal. After I left the dealership though, I had second thoughts about the previous use of their vehicle & the amount they gave me for my trade-in, so I emailed the salesman & the finance manager (Kris Born). It was after business hours when I left & they were closed the next day. In his response, the salesman reiterated that the values were firm & he wasn’t willing to negotiate. He also mentioned that, since I was concerned, we had dicussed that the previous use of the vehcile was the fact that it was a rental in Orlando, Florida. We clearly didn’t discuss this, so I then had serious concerns, mostly about it being a rental in a very poular vacation destination. However, the finance manager indicated the deal was final the second I signed all of the paperwork & there was nothing he could do to reverse. I had just given him a personal check at that point while I was waiting for my loan to be approved. They were closed the entire time before & after I sent my email, so I’m pretty sure they somehow could’ve accomodated me, if they really wanted customer satisfaction & to preserve their reputation. Apparently, they didn’t. Although I still had concerns, I had purchased the extended warranty, so I felt better about keeping the vehicle. They really didn’t give me much choice. I was interested in what they would list my trade-in at, so I checked their website later in the week. The price wasn’t listed, but I noticed the odometer reading was off by 50,000 miles on the high side. I incorrectly signed the odometer statement with the inaccurate mileage. Again, I emailed the delearship, this time to negotiate the value of my trade-in since the wrong mileage was used initially. The KBB & NADA values were $1,200 different. I was willing split the difference, so I asked them for a $600 check to be sent to me, along with the corrected odometer form. The finance manager immediately responded & indicated it was just a typo & he wasn’t willing to give me any more money for my trade. The store was closed, so he was unable to verify this for certain, especially given the time it took to respond. The next day he actually checked with his store to verify which amount was used. In other words, he clearly admitted that he didn’t check before he initially responded. This is the second time the Heller dealership clearly deceived me. He sent me a generic form with the corrected miles & the date I was initially at the dealership. It didn’t have a signature or anything else making it look official. It looked to me like it was a form they typed up the day I brought it to their attention to try to appease me. Apparently, they have no interest in correcting the odometer reading with federal or state agencies. At this point, due to my previous encounters, I’ve lost all trust in the Heller Stores. I responded, & copied the sales manager, by indicating all of this was very deceptive & unfair. The finance manager again denied any wrongdoing. The sales manager didn’t bother to repond. As a result, I indicated I would share my negative experience with anyone who would listen & would report them to the Better Business Bureau. Thefinance manager offered me two free oil changes as a show of good faith. I told them that wasn’t even close to making things good given all they had done. I told him I was insulted by the offer. I guess they’re not interested in their reputation by trying harder to to preserve their relationship with me. I suffered financial loss due to the dealership's deceptive & unfair trade practices. I wouldn't have paid as much for their vehicle, or maybe not have purchased it at all, & I would've asked for more money for my trade-in. More

Good Salesman I had a good sales experience at Heller Ford. Mike took care of me above and beyond my expectations. I would definitely go back again. I had a good sales experience at Heller Ford. Mike took care of me above and beyond my expectations. I would definitely go back again. More

Buying a used car I bought a used envoy from Mike cannon it was the best dealership I've been to and they worked with me over the phone before I drove there he put me i I bought a used envoy from Mike cannon it was the best dealership I've been to and they worked with me over the phone before I drove there he put me in a realiable suv I couldn't be more happier More