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Heller Ford

El Paso, IL

4.6
469 Reviews

700 West Main St

El Paso, IL

61738

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Showing 469 reviews

June 25, 2016

Excellent We recently purchased our 2013 Toyota Corolla from Heller Sales in El Plaso, IL. It was a very easy and satisfying experience. Our salesman, Rich To More

by Sue Schierer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Tom
June 24, 2016

Highly recommended I was searching for a used F250/350 to replace my aging 88 Chevy 2500. I found a 2008 F250 Lariat on the heller ford site and went to look at it. Cory More

by bmorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Bellot
May 26, 2016

Several issues found with pre-owned purchase Upon having another ford dealer evaluate my pre-owned vehicle purchased at heller, several issues were found that should have been discovered upon a t More

by Disappointed buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DJ Wickman
Jun 07, 2016 -

Heller Ford responded

Dear disappointed buyer, First of all thank you for expressing your concerns. However, there are a few facts being left out of your review that we would like to share with the general public... The vehicle in question was purchased in October, 2015 with 46,000 miles on it. When you took it to your local dealer in Indiana for the issues you mention, you did so in May 2016 with 61,000 miles. So, that means that you drove the vehicle for 7 months and 15,000 additional miles before having the problems, something an inspection would clearly not catch on a used vehicle. We take our customers and their safety seriously, so we called the Service Manager at the Ford dealership in Indiana that you took the vehicle. He told us there was no way you could have driven your vehicle for 7 months and 15,000 miles and not have noticed your particular brake concern until May, 2016. Also, we have been trying to call you to discuss this issue with no luck. If you would like to discuss this matter again, you can reach us at (309) 527-6050. We consider our reputation to be very important and wanted to make sure that anyone who read your review had access to all the facts that we had available. We wish you would have advised the general public of the actual facts (which we have documentation for) before generalizing Heller Ford as a company that doesn't care about you and your family's safety, because we really do. While no company does things perfectly 100% of the time, we try our best. We don't mind being reminded when we've done something wrong, but take offense to unfounded (serious) accusations like those contained in your review.

May 20, 2016

Great experience I was researching vehicles online and came across one I liked. After sending an email, I received a quick response from DJ Hickman, a salesman at Hell More

by Brent Cone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Wickman
May 17, 2016

Four in a row! I have now bought four cars from the Heller Stores. Great service and fair pricing. I live a couple miles from a local ford dealership but gladly dr More

by DW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Head, Jimmie Taylor, Kris Born,
May 12, 2016

Happy Mother of Teen Driver I recently purchased a used vehicle for my teenage son at Heller in El Paso. I worked with Travis Doubet and he was fantastic! Travis did a really go More

by Leslie F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Doubet
May 10, 2016

Sit back and enjoy the ride! Took a drive to Heller Ford in El Paso after searching for a new car for the past month and a half! Met with Cory Bellot and he got an idea of what I More

by Matt Steffen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Bellot, Steve Johnson
April 28, 2016

It didn't hurt at all!!! Buying a car is one of my least favorite things to do mainly because of the "sales" process that you have to go through. (No offense meant) Buying my More

by 813 KM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ganon and Cris Born
April 28, 2016

Worth the Drive I recently purchased a used 2015 Ford Escape. From the initial contact with Travis, to the conclusion of the deal and delivery of the unit, the exper More

by Carbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
April 27, 2016

Sooo happy!! I was searching for a Ford Edge for a few months. I finally found one at Heller Ford and my salesman Jimmie worked really really hard to find me the c More

by sherrydz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmie Dean Taylor
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