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Heller Ford

El Paso, IL

4.6
469 Reviews

700 West Main St

El Paso, IL

61738

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Showing 469 reviews

June 08, 2017

Mike Masterson is the best! Our salesman, Mike Masterson, went out of his way to make our purchase of a 2017 Edge as easy as possible, even staying late a couple of nights to mee More

by Gymrat0421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Masterson, Chris in finance, Sales Manager
June 07, 2017

Enjoyable I came up from Florida to pick up my vehicle, everything was ready and waiting for me and they had me in and out faster than I imagined possible!! Eve More

by Greggmarrocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Oldham
May 27, 2017

Found a great deal Purchased our 2nd Ford Edge from Hellers today. Cant say enough good things about our experince. Our salesman, Mike Gannon, was great and very knowleg More

by Edgeowner2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gannon
May 20, 2017

Excellent service Daughter was going by and blew a radiator hose. Went over and a guy came over to look at the car, took it into the shop, got the parts and had them ba More

by The5fours
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Fuchs
April 28, 2017

Great experience! I was very impressed with my buying experience from Heller. The salesman (Michael Gannon) was very knowledgeable and very good to work with. I would d More

by Jim K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gannon
May 01, 2017 -

Heller Ford responded

Thanks for the great review of our dealership and salesman Mike Gannon. We hope you enjoy the vehicle and that we will see you again in the future!

April 06, 2017

Best Buying Experience Ever From the simplicity and ease of their website, the dealership experience from my salesman Cory Bellot, the finance departmemt to the service departman More

by Whiteb14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Bellot
May 01, 2017 -

Heller Ford responded

Thank you for the outstanding review about Heller Ford and our salesman Cory Bellot. We are happy he has been such a good and reliable salesman for you and we are happy to call him one of our own. We hope to see you again someday for your third vehicle purchased from our store! Enjoy your vehicle.

March 22, 2017

Most rude people I. Have to say I've talked to a lot of sales people in my life and I've never talked to one as rude and ignorant as DJ. If I had to say the most rude More

by Jason
Recommend Dealer
No
Employees Worked With
DJ
Apr 13, 2017 -

Heller Ford responded

Jason, Please call us at 309-527-6050 to discuss your concerns with DJ's Sales Managers. We rarely get these kinds of reviews and we take them very seriously. Please reach out to see if we can resolve this problem with you. As a businessman yourself, you know that ensuring 100% customer satisfaction is the ultimate goal. We hope to hear from you soon. Thank you

May 01, 2017 -

Heller Ford responded

Never heard from you and we tried reaching out to you as well Jason. I know at the time the vehicle of interest had not arrived to our dealership for DJ to send you photos yet. Please let us know if there were other issues or concerns beyond needing photos of the vehicle of interest. Thank you!

March 19, 2017

We purcahsed a used car from them We are very pleased with our experience with the staff at Heller Ford. Craig was great we would highly recommend them to anyone. GREAT PEOPLE!!!! More

by Rosie/Larry Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, John
May 01, 2017 -

Heller Ford responded

Thanks for the nice review! We are happy you enjoyed your experience with us at Heller Ford. Hope to see you back soon!

March 17, 2017

Michael Gannon deserves your business. Michael Gannon was our salesman. He matched the best offer we obtained from another dealership and searched for a good loan rate. we are happy. More

by carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gannon
May 01, 2017 -

Heller Ford responded

Thanks for the nice review. We are glad we could come to terms and that Mike was helpful in your car buying process!

March 13, 2017

Cliff Sage our salesman was great to deal with there was no pressure and he let us drive 4 different cars and did not rush us to make a choice. their selection was well above anyone else within a c More

by jkohlhorst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Sage
May 01, 2017 -

Heller Ford responded

Thank you for the kind review. We do offer a huge selection to our customers to ensure we fit your needs. Glad you found that perfect vehicle for you out of that big selection to choose from! Enjoy your vehicle!

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