Heller Ford

My husband started a business last July almost a year ago. We went to Heller Ford in El Paso to get a truck for his business. He does concrete work, epoxy and painting so he needed a truck and he ne year ago. We went to Heller Ford in El Paso to get a truck for his business. He does concrete work, epoxy and painting so he needed a truck and he needed it to have four-wheel-drive so we got A 2011 Chevy Silverado 2500 they sold us a bumper-to-bumper warranty on it and told us “a speaker blows or anything it’s covered”. Within days it rains and the dome light is leaking water into the cab. We call them and the warranty doesn’t cover gaskets then it literally it was one thing after another going wrong we took it out there with a bunch of lights on told them exactly what was going on and what lights are on. They had it for six weeks with zero communication. After 5 weeks we called and then said they had fixed the wheel bearing and were waiting for a part for the radiator that they had blown while driving it on the interstate. A week later we never hear back so we call and they said they are waiting on the wheel bearing that they had already previously told us was complete! Never getting back with us anytime we called we would get told they will call you back. no one would be ever call back. When we finally did get ahold of them it was like they hadn’t done anything! ALL THE LIGHTS WERE STILL ON AND NOW MORE! One of those things was the ABS Module needed replaced so there was no antilock brakes system, no traction control, no 4 wheel drive, no stabilitrak system and the ABS module was “on back order” again zero communication and months later we call and are again told it is still on back order, and then we are sent to the heller ford commercial truck center and within a couple days are told the part was actually discontinued. During this last stretch we said we would bring the truck when they had the part and were actually ready to fix it. Eventually they decided to put a USED part on it and hope for the best! It has affected my husband’s business every time that they had the truck he was unable to take jobs, complete jobs that were started or would have to pay other people to finish things so his business and our family has suffered! His anxiety/stress level has been through the roof since purchasing this truck and warranty from Heller Ford! It’s already a stressful thing starting a business and starting a business where you need a truck, with 4 wheel drive a ladder rack and all of your tools and then you don’t have your truck because it’s at the shop just sitting there for weeks on end with zero communication is completely asinine! Our marriage suffered from all the stress of this he would get a job started and then they would need to take the truck back cause something would happen and then he wouldn’t be able to finish it and he would have to pay other people to finish jobs or helping transport equipment because the truck was so unreliable from the beginning! We have been told sooooo many LIES we have no idea what to believe anymore! More

Pleasant shopping experience! Onie was great to work with as a salesperson. Very personable and a breeze to work with. As an out-of-state transaction, this might have been my b Onie was great to work with as a salesperson. Very personable and a breeze to work with. As an out-of-state transaction, this might have been my best car buying experience to date. More

Salesman Cory Bellot was a pleasure to work with. He listened to our needs and budget and was very knowledgeable on the features of the truck we chose. He filled the tank and we couldn’t be happy wit He listened to our needs and budget and was very knowledgeable on the features of the truck we chose. He filled the tank and we couldn’t be happy with our Heller sales experience More

Not the out come I was hoping for! After driving 80 miles to test driving a 2023 high end $60K + truck. Everything was going smooth for the walk around and test drive. It wasn’t until After driving 80 miles to test driving a 2023 high end $60K + truck. Everything was going smooth for the walk around and test drive. It wasn’t until the car fax report was presented to me, I was informed that it had a branded title (lemon) ! I was told the problems were fixed and all was good. Except for part about I would be the one with a branded title to deal with when I traded next time They should of been upfront on the title instead of me wasting a half day and fuel! More

These people are really straight shooters. I’m a 63-year-old woman that was having a lot of difficulty being taken seriously and Seth took me seriously from the get-go. I live in Kansas City a I’m a 63-year-old woman that was having a lot of difficulty being taken seriously and Seth took me seriously from the get-go. I live in Kansas City and so this was all done over the phone and through the Internet and there were several other dealerships, not willing to do it this way. Heck they were going to ship the car for $400. I got a great deal and I’m very happy with the professionalism that was displayed. I highly recommend this dealership, especially for older women. More

Tyler was good to work with initially then delivery kept getting pushed back for this or that once I finally got the vehicle the whole vehicle shudders any time I'm turning and there's an emissions issue. A getting pushed back for this or that once I finally got the vehicle the whole vehicle shudders any time I'm turning and there's an emissions issue. And a cracked windshield that was supposedly unnoticed. They agreed to fix the windshield but I haven't heard anything back about the other issues. Anyone who drove the vehicle, including the delivery driver, would have noticed these issues. Edit: Brought vehicle to local Ford dealer and was told $1800 worth of repairs needed. Tyler was able to help me out with some of the repairs and did a nice job. If anything it's disappointing the delivery driver didn't notice the issues in the 7 hour drive to me. Edit: Up to $2000 of repairs I've had to do in bits and pieces so I could afford them. Supposedly there was a check for $400 in the mail to help with things but that's been over a month now. They have no problem selling a vehicle with problems then lying to your face. More

Heller Ford and Neil Heller were amazing to work with. We loved test driving the car and our experience with our sales rep and finance team. We loved test driving the car and our experience with our sales rep and finance team. More

Worked with Mike Bigger on trading my old rust bucket for a newer model. Mike and everyone else there were great. Low pressure and I found something I’m going to enjoy for years to come. a newer model. Mike and everyone else there were great. Low pressure and I found something I’m going to enjoy for years to come. More

Amazing experience front to back in our dealings with Heller Ford. Rich Tom listened to what my wife wanted, gave options and when one was selected he kept us informed of its arrival as she had picked o Heller Ford. Rich Tom listened to what my wife wanted, gave options and when one was selected he kept us informed of its arrival as she had picked one that was still in transit. We have never experienced personal service and professionalism while buying a car like we did with Rich. Dealing with finance was quick and east and the two gentlemen that delivered the car were extremely friendly. More

Everything was great at the dealership from the salesman to the finance manager until I went to leave & realized I had just purchased an $85,000 vehicle & they didn't fill up the gas tank. to the finance manager until I went to leave & realized I had just purchased an $85,000 vehicle & they didn't fill up the gas tank. More