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Heller Ford
El Paso, IL
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Wanting a Great Deal We were not planning to purchase a new car, however, the old one was falling apart and needing too many repairs. We went to Heller's on recommendat We were not planning to purchase a new car, however, the old one was falling apart and needing too many repairs. We went to Heller's on recommendation. Mike Masterson was our salesman. We went for a drive in a 2018 Ford Escape. The car drove very smooth and easy. We liked several of the features on the car and thought we would trade. Mike gave us the news of the cost an since it was discounted being a 2018 and having less than 200 miles we took the deal. Mike was very patient with us trying to learn all the computer gadgets and he made the trade easier for us. He is pushy but gives the facts for us Mike Masterson was an excellent salesman. More
Great Customer Service Worked with Raef and he couldn't have made the process easier!! All around a great experience! We traveled from Chicago and they had everything read Worked with Raef and he couldn't have made the process easier!! All around a great experience! We traveled from Chicago and they had everything ready for us upon arrival. More
Excellent!! I am very happy with my purchase at Heller Ford! Austin Jimenez worked extremely well with me to make it possible to buy my jeep! I am very happy with my purchase at Heller Ford! Austin Jimenez worked extremely well with me to make it possible to buy my jeep! More
We came--we saw--we were informed--and we bought a 2017 Edge With all the added features of today's cars--we are very hesitant to switch cars--it seems that we just get use to one and then we see the miles creep With all the added features of today's cars--we are very hesitant to switch cars--it seems that we just get use to one and then we see the miles creeping up on it and know it's time to trade. We keep a car for at least 4 years and this time even more. I use my car a lot when farming becomes a hectic pace (which happens a lot around the Lindstrom Farm)I am the main parts person and if it's not big enough for the truck--it's the car. with the big load capacity it really comes in handy. The added perk that I really like about the new car is the auto lift because it was getting harder and harder to lift the other one. We really like the color and it is a very comfortable ride. The sales person Cory had sold our son his truck and we asked for him and we are glad we did--He couldn't have been more helpful and continues to be--The paper work was a snap and Jake finished in no time--bottom line--we are very pleased and will refer family and friends to HELLER! More
Friendly and very helpfu; I had a very good experience with Cliff and the rest of team. Easy to work with and very helpful during the whole process, really nice selection of tr I had a very good experience with Cliff and the rest of team. Easy to work with and very helpful during the whole process, really nice selection of trucks. More
Finding the truck that i wanted Jody and the Heller team were able to find the truck i wanted. Through phone conversations and e-mails they were able to give me several options on s Jody and the Heller team were able to find the truck i wanted. Through phone conversations and e-mails they were able to give me several options on several trucks. It was a very good buying experience and i would recommend Hellers ! greg shrley More
Very easy to work with. Cliff was excellent to work with finding me the truck to fit my budget. They have a excellent selection to choose from new and used. Cliff was excellent to work with finding me the truck to fit my budget. They have a excellent selection to choose from new and used. More
Very Pleased with Heller Ford A business should be rated based how the respond when things do not go as plannned. I was texting Corey about a F-250 and during the course of the tr A business should be rated based how the respond when things do not go as plannned. I was texting Corey about a F-250 and during the course of the transaction there was a misunderstanding on the termsof the deal. I asked that a Manager contact me. Quick response Mike called me and explained the confusion, but did not make excuses. The dealership honored the deal. I purchased the truck having never seen it. It arrived exactly as advertised. Jake(finance manager ) and Corey returned my call as I had a couple questions quickly. All went extremely smooth. Honesty and integrity are not dead, the folks at Heller Ford can show you that. Thank you More
Easy to work with Very good experience, answered all my questions, kept me informed as to what was going on and how long it would take. Willing to work with me. Very good experience, answered all my questions, kept me informed as to what was going on and how long it would take. Willing to work with me. More
Great Experience Just the right amount of interaction, Don't like to waste a lot of time picking up a new vehicle. I appreciate that they don't waste my time. Just the right amount of interaction, Don't like to waste a lot of time picking up a new vehicle. I appreciate that they don't waste my time. More