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Heller Ford

El Paso, IL

4.6
468 Reviews

700 West Main St

El Paso, IL

61738

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Showing 468 reviews

November 23, 2020

Best place to purchase a vehicle!!!!! Jason is the best and so friendly helpful and willing to listen to your needs. Jason made sure our children we taken care of while we signed papers. Him and Chris(the More

by family5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lyczak
October 08, 2020

We dealt with Jody Traylor on our new vehicle . He is very easy to deal with . Would recommend to all No pressure just a great person to talk to and deal with.- More

by william_frfld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Traylor
September 02, 2020

I made a cash offer on a 2010 Ford Sport trac listed at 19,962 and offered them 19,500 and they acted like it was an insult. They had to get full asking price. I was 4 hours away and cash buyer and they d More

by dave082
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gannon
Sep 02, 2020 -

Heller Ford responded

Dave, We reviewed the email from our sales manager to you about how we price, why we price that way and how we do business. We hope you didn't take that email negatively, as we were just trying to explain why your offer wasn't going to be accepted. Please understand that while we appreciate your offer of $19,500 on the 2010 Sport Trac we had for sale, it was a very popular vehicle that had a ton of interested customers willing to pay the full asking price for it and even pay more to have it delivered to their homes across the country. We apologize you feel slighted by us for being unwilling to accept your under asking price offer. Heller Ford is a high volume sales dealership due to the way we price our vehicles (very aggressively upfront). It allows us to sell cars nationwide, like this one. Just like some popular vehicles that can even sell for over MSRP due to their high demand and low inventory, this vehicle is similar. We were aggressively priced, it's a unique vehicle and had high demand for it. It ended up selling for asking price, plus delivery straight to their home. Best of luck on your vehicle search. Thanks, Heller Ford Management Team

August 30, 2020

Raef has been working with me for months to find the perfect truck for a fair price. F and I office was also a pleasure to work with. More

by Travis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raef Fredericks
August 09, 2020

Very friendly sales crew all are willing to help you no pressure salesman they listen to what your looking for not just there to sell cars More

by renken_c
Recommend Dealer
Yes
Employees Worked With
Cory Bellot
July 22, 2020

Friendly and no pressure dealership. Brandon Baker did a great job taking care of us. Very happy with our purchase. Would recommend them to anyone and will shop there again. More

by Fenderhacker
Recommend Dealer
Yes
Employees Worked With
Brando Baker
July 14, 2020

Purchased a vehicle on 6-20-20 (Saturday) when I test drove the vehicle I was told that it had not been through and been detailed. I made the purchase Saturday night around 5 pm or so and was told I coul More

by Twodogs98
Recommend Dealer
Yes
Employees Worked With
Brandon Baker
July 08, 2020

Excellent experience Very impressed with your organization, facility and ability to make a deal. Will attempt to visit your dealership in the future when needed to purchas More

by dlidwell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brown
July 04, 2020

It was great We were very pleased with our dealings with Mike Bigger. It was our third time buying a vehicle at Heller Ford and we will definitely be back next tim More

by billaros
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bigger
June 20, 2020

Best experience, from the first call to walking out the door with our brand new 2019 F-150. We will definitely be back for our next vehicle purchase. More

by edgerider80
Recommend Dealer
Yes
Employees Worked With
Kris Born, DJ Wickman
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