Heiser Toyota - Service Center

Corey was one of the most efficient and adept service advisors I have ever experienced at Heiser Toyota. He listened carefully, got me in and out as fast as possible (oil change and part) and finished u advisors I have ever experienced at Heiser Toyota. He listened carefully, got me in and out as fast as possible (oil change and part) and finished up with the parts/warranty paperwork after I was gone - love that! Less than 24 hrs after I ordered a cracked luggage rack piece he had it in stock and called me today - that took 7 days last time. Great experience. Thanks Heiser - Linda Van De Voorde Toyota Hylander 2010 More

We were very excited about purchasing a Toyota because of the great experience we had had with our Sommers Subaru. Sommers had set our expectations high and we were looking forward to the fuel economy of the great experience we had had with our Sommers Subaru. Sommers had set our expectations high and we were looking forward to the fuel economy of the Prius and similar service relationship. We brought our Prius in for our 5,000 mile service. We had problems with service form the beginning. The manager said we were not part of the service program which we had bought with out new car. He sad the prius should not be brought in until 10,000 miles. When my wife asked him to look at the headlights because they were aimed too low, he said it was fine and it was just wrong because she was a woman. When she demanded that he look at them he said everything was fine and that he adjusted them, but he did not. We had tested the headlights at an intersection near our house before going in for service, the lights did not cross the intersection. After the service manager said he had fixed it we tested it again, the lights did not cross the intersection. This service manager was very rude and condescending to my wife. Unfortunately since the sales people were very nice we purchased the pre paid service plan and will have to deal with this service manager again. It it fortunate for Heiser that Sommers does not sell Toyota. More

Everyone at Heiser was friendly and very willing to help. From the beginning they made sure to stay in touch with me and throughout the whole experience I was well informed and well taken care of From the beginning they made sure to stay in touch with me and throughout the whole experience I was well informed and well taken care of More

I brought my car in for the regular 5,000 mi maintenance check. Really only involved a tire rotation. Don't have anything to complain about! Things worked out fine! check. Really only involved a tire rotation. Don't have anything to complain about! Things worked out fine! More

Not only friendly (extremely!) but also very honest i.e. "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent expe "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent experience with Heiser. In fact, we have a new Hybrid Camry on order with them just because of their fine Service Department and, of course a satisfactory price! More

Jeff was great! My car is back and running better then before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 More

I needed to have the car serviced, and as always I took it to Heiser where I had purchased. I have always received excellent service at Heiser during the 10 years we have been privileged to go to Heiser T it to Heiser where I had purchased. I have always received excellent service at Heiser during the 10 years we have been privileged to go to Heiser Toyota. They have been curteous and accommodating. More

I was impressed that Cory saw my service experience from beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I n beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I noticed an oil leak. He didn't pass me off to anyone else, remembered that I had been in for service and type of service, and made sure the leak was corrected. He passed a very critical customer service benchmark in my book. More

I was a longtime service customer of another Toyota dealership in the area but after trying Heiser I haven't gone anywhere else!! When I come into the service bay I am immediately greeted and made w dealership in the area but after trying Heiser I haven't gone anywhere else!! When I come into the service bay I am immediately greeted and made welcome. The waiting area is always clean and comfortable. When my servicing is done, everything is explained to me in terms I can understand. I also appreciate how clean my car is when I leave. Thank you to the people in service!! More

The service people went out of their way to help me (I use crutches). Every one was friendly and easy to deal with. The service person taking care of me, came with a new problem, explained what it was all use crutches). Every one was friendly and easy to deal with. The service person taking care of me, came with a new problem, explained what it was all about, and noted the price to get my approval of the work. More