Heiser Toyota - Service Center

The service staff at Heiser Toyota is the best I have ever dealt with. It is as if they were taking care of a family member. ever dealt with. It is as if they were taking care of a family member. More

Heiser Toyota at Metro Auto Mall has been my family's auto repair as well as sales shop for our last 5 vehicles, including sedans, SUVs, and trucks. We depend on them for their consistently knowledgeabl auto repair as well as sales shop for our last 5 vehicles, including sedans, SUVs, and trucks. We depend on them for their consistently knowledgeable repair work and continue to go back to them because of their dependability. More

The dealership has always delivered friendly, prompt service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable pr service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable price. The only minor problems I have had, which did not affect the review, is whether they wash the car before giving it to me after servicing or whether I have to drive it through their car wash. There was another instance when I had a water pump replaced but the new pump was leaking when I returned home. The service manger promptly took care of it by having the car towed back to Heiser and corrected the problem. I do not know if this was caused by a faulty part or by an installation error. I did appreciate the quick response and corrective action. More

The service I received on my car was outstanding. The garage and waiting area are the best I have ever experienced in this business. The service tech offered a loaner car without me having to ask if one garage and waiting area are the best I have ever experienced in this business. The service tech offered a loaner car without me having to ask if one was available for an overnight auto repair. the car was ready as promised at the designated time. I would return to Heiser for any service needs. More

I walked into the dealership and was immediately greeted with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at th with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at the dealership really made me feel important. Everyone, including the cashier, was so friendly! I definately would reccomend this dealership and I would come back again. Thank you SO much!! More

This dealer performs excellent timely service with staff who strive to make your visit the best possible. They include a free car wash after the service visit. This last time they had it washed for me on pi who strive to make your visit the best possible. They include a free car wash after the service visit. This last time they had it washed for me on pickup More

Reason for visit: I'd like to select both service & new sales. Bought vehicle new AND also service vehicle at Heiser. Heiser is the best dealership I have dealt with in my almost 40 years of buying & new sales. Bought vehicle new AND also service vehicle at Heiser. Heiser is the best dealership I have dealt with in my almost 40 years of buying vehicles for myself and my company. Great communicators, scheduling service is easy, pulling into the garage you are greeted and assisted right away, go inside to check in, staff keeps you updated in the progress of your vehicle. Staff is always clear about what they're doing with the vehicle & why. I've had my Toyota Sienna about 3-4 years, absolutely no servicing issues -- never stranded alongside the road. Only had to do standard maintenance for how many miles is on it (I already have approx. 80,000 miles on it) and a couple of flat tires over the years. Prices good, get in & out pretty quickly. If you have something that takes time, they'll shuttle you to your job & come and get you later, when your vehicle is done. A couple of times over the years, I dropped in without an appointment and was treated very well. Staff is always friendly & efficient. Waiting room is decent while you wait for an oil change, TV, comfy couches/chairs, high tables to work on your laptop; clean bathroom; some complimentary beverages in the waiting room. Everyone is helpful & polite. I'll never go anywhere else now that I've found them. More

I have been going to the dealership sine the purchase of my vehicle there. I am currently under a service plan but plan to continue going to this facility for scheduled maintenance once my plan expires. my vehicle there. I am currently under a service plan but plan to continue going to this facility for scheduled maintenance once my plan expires. More

Just got an oil change, tire rotation, Brian answered all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agent all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agents can be. He was awesome! He even had my van washed! I will definitely be back! More