Heiser Toyota - Service Center

My experience is that the folks at Heiser are prompt in completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They don't over-diagnose, that is, when they say work needs to be done, it needs to be done. More

I went in for an oil change on the fly without an appointment, and was still out in a reasonable amount of time. I did not have my oil change vouchers so Joe Pappalardo utilized the dealership rec appointment, and was still out in a reasonable amount of time. I did not have my oil change vouchers so Joe Pappalardo utilized the dealership records for verification. I like customer service that makes it easy to do business and finds a way to make things happen, using resources to make my experience better. The facility is comfortable and the people I meet are very customer service orientated. Even the receptionist has a great attitude. My guess is that this positive attitude comes from the top down. Great facility and a great staff ! More

Went in for the 2 recalls that were required on my 2009 Toyota Camry as well as a 25000 mile inspection and oil change. Work was done quickly and everything that they found in the inspection was disclosed Toyota Camry as well as a 25000 mile inspection and oil change. Work was done quickly and everything that they found in the inspection was disclosed immediately. Had I known they offered shuttle service, I would have used it, however I had already set up a ride for the time period that the work was being completed. I purchased my car from this dealership as well and Heiser Toyota has always had a very professional and friendly staff. More

Amazing experience. I was able to make a last minute appointment to have a burned out headlight bulb replaced. Service staff diagnosed loose wire and fixed problem at no cost to me - and I got a free ca appointment to have a burned out headlight bulb replaced. Service staff diagnosed loose wire and fixed problem at no cost to me - and I got a free car wash in the process. Thrilled with the help I received. I truly feel that my business is appreciated by this team. More

The car is a 2009 Toyota Camry, purchased in the early The car is a 2009 Toyota Camry, purchased in the early spring of 2009. This dealer did offer a good price on it, lower than the prices of other Milw The car is a 2009 Toyota Camry, purchased in the early spring of 2009. This dealer did offer a good price on it, lower than the prices of other Milwaukee area dealers. The desk staff is friendly. On a couple of service visits, the service performed however was not satisfactory to me. On the first occasion (an oil change) a promised car wash was not done, supposedly because there was no one around to wash the car. On the second occasion, (front end alignment),I was told that my complaint of the car veering to the right was not valid, supposedly because "the specs on your car are dead on". It stll veers to the right slightly. I did pay for the alignment service. I have driven two Camrys and two Corollas prior to this current car. I am 55 years old. I think I would have some familiarity with how Toyota cars drive. My 2007 Chrysler minivan tracks straighter on the road than this Camry. More

Just purchased car July 31, 2010. Had some scratches on it when we purchased it and was told to bring back in for repairs, free of charge, when I could. The scratches were repaired and service was great! it when we purchased it and was told to bring back in for repairs, free of charge, when I could. The scratches were repaired and service was great! I also received a shuttle ride to my home, due to length of time the car was needed. More

Service was great. I got an appointment right away and they were willing to work with me to solve any and all problems. All questions were answered and Joe was very informed about the issue. More importan they were willing to work with me to solve any and all problems. All questions were answered and Joe was very informed about the issue. More importantly the atmosphere was great and everyone was friendly and helpful. Great experience every time. More

Service Representative Ms. Baker was outstanding. She is friendly, competent, and energetic (in the best since of the word). She pointed out a nail in one of my tires that I was totally unaware (of). She do friendly, competent, and energetic (in the best since of the word). She pointed out a nail in one of my tires that I was totally unaware (of). She does not press the customer to get anything that is not needed. And, she is superb at keeping you updated as to the status of your vehicle. As for the dealership, it is 1st rate. More

My experiences had been very pleasant at your dealership. I had scheduled the 15000 maintenance and thought it was about $50. (I did this on line.) When I got there I realized the cost was more than I had scheduled the 15000 maintenance and thought it was about $50. (I did this on line.) When I got there I realized the cost was more than that and had to cancel that part (our cat needed thyroid surgery and that is where we spent out money). I apologized profusely for just getting an oil change, saying I would get the maintenance package the next time I got an oil change. The assistant was very gracious and helpful. He did not make me feel bad about canceling. Also, I was getting my tires rotated BUT the wear did not warrant a change now, so that was not done. I appreciated the honesty of your staff. More

I went into the shop for auto body quotes to the roof of my Highlander that I purchased at Heiser. Guy looked at the area and took some buffing compound and buffed the problem away so that it wasn't as not my Highlander that I purchased at Heiser. Guy looked at the area and took some buffing compound and buffed the problem away so that it wasn't as noticeable. He also did minor repairs to my mupflaps. This attention made me come back for a windshield replacement rather than have the "glass specialist" come to my place of employment. They even gave me a ride to work! As a woman going into a body shop, I was treated with respect and dignity and they were competitive with their prices. -Susie Isaacs More