Heiser Toyota - Service Center

Very nice, very friendly, very professional people every time I come in for routine oil changes/5000 mile checkups. I am Toyota's biggest fan, and I consider my 2006 Toyota Camry LE to be the perfect car time I come in for routine oil changes/5000 mile checkups. I am Toyota's biggest fan, and I consider my 2006 Toyota Camry LE to be the perfect car. I have had zero problems with it in the five years and 73,000 miles that I have driven it. It rides like a magic carpet, gets 28.44 miles per gallon combined, is the fastest car on the road when you need to accelerate, and is just an outstanding all-around performer. More

I had my 2002 Highlander in for a diagnostic analysis on Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalyti Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalytic converter needed to be replaced, my Professional Service Consultant was Joe Pappalardo. Joe explained my options, which were to replace the converter with aftermarket parts or go with genuine Toyota. His suggestion was to go with the higher quality Toyota parts as I intended to keep the vehicle for at least five years. Joe also mentioned that four oxygen sensors needed to be removed in order to replace the converter. This is a delicate process as the sensors can be damaged if they are not removed carefully. Joe wrote up a service estimate that ranged from $980 all the way up to $1700 if the sensors had to be replaced. I asked Joe if he would honor a coupon from another Toyota dealership and he did. He needed to order the converter from Chicago which arrived the next day. He never asked for a deposit which I appreciated. I dropped the vehicle off at 745 AM Thursday and the friendly shuttle driver dropped me off in Brookfield. Joe called me at 1130 that morning to say the work was finished and there were no issues with the oxygen sensors. He sent the shuttle back to pick me up and I was done by 1215. Although the work was not cheap, Joe saved me substantial money by honoring the coupon. He was straight up about the repair work and the service was performed in under four hours- very good considering the scope of work. The shuttle service was great too, the driver was friendly in spite of the slippery road conditions. Joe gave me three things that I look for as a customer: fairness, honesty and value. Based on that I would recommend Joe Pappalardo and Heiser Toyota. Great job and thank you!! More

Brought our Sienna van in for the recall repair, (spare tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not d tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not do the recall fix. We were told we had to wait for a 2nd letter from Toyota before they would do the repair. More

My feelings about my experience with the service department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this ess department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this essay and comply with your request for more description. More

Service and time it took were great. The service rep actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We will continue to have our vehicle serviced at Heiser Toyota. More

The last time I was in Heiser, I had an awful experience. However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more ple However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more pleasant experience! He made sure my vehicle did not leave the service department without the issue being repaired, (unlike my previous visit) and was very professional. More

Heiser goes the extra mile to help! I recommend them to everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the d everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the day before Thanksgiving when I was in a bind and am forever greatful! More

Super customer service!! When I wait to have service completed on my car at Heiser Toyota. it never seems like I'm waiting...they are extremely efficient, friendly, and always willing to go the extra-mi completed on my car at Heiser Toyota. it never seems like I'm waiting...they are extremely efficient, friendly, and always willing to go the extra-mile to make sure all of my car-needs are met. I would highly recommend this dealership to anyone interested in quality customer service and performance. Thank you! More

I was greeted by John, sat at his desk while he the paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable ch paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable chairs was warm and spacious. John came out close to the time my car was to be completed to update me on the work done, the paperwork, etc. He told me they were vacuuming my car and it would be just a few minutes. He came back in less than 10 minutes and my car was done. It was done in the amount of time John quoted (and that included the vacuum). When I got in my car I found they had washed my car too. It was a pleasant surprise. I had a lot of errands to run that day and their efficient work and car wash just made my day easier (as I didn't have to stop and run thru the carwash on the way home. I have found everyone at Heiser to be friendly and helpful not only while purchasing a car, but all the time I've owned the car. We've been buying Toyota's from Heiser for over 2 decades. More

My car has been in for the same problem 3 times. On checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first ate checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first atempt they made to solve the problem no one else heard of doing that for that problem. Every one was very nice to me but I feel they do not know what they are doing and that I got taken. I am going to take this up with upper mangament because of all the money I spent to try to get it right. More