Heiser Toyota - Service Center

I was impressed that Cory saw my service experience from beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I n beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I noticed an oil leak. He didn't pass me off to anyone else, remembered that I had been in for service and type of service, and made sure the leak was corrected. He passed a very critical customer service benchmark in my book. More

I was a longtime service customer of another Toyota dealership in the area but after trying Heiser I haven't gone anywhere else!! When I come into the service bay I am immediately greeted and made w dealership in the area but after trying Heiser I haven't gone anywhere else!! When I come into the service bay I am immediately greeted and made welcome. The waiting area is always clean and comfortable. When my servicing is done, everything is explained to me in terms I can understand. I also appreciate how clean my car is when I leave. Thank you to the people in service!! More

The service people went out of their way to help me (I use crutches). Every one was friendly and easy to deal with. The service person taking care of me, came with a new problem, explained what it was all use crutches). Every one was friendly and easy to deal with. The service person taking care of me, came with a new problem, explained what it was all about, and noted the price to get my approval of the work. More

I came in for my 20000 mile service which is a oil change and tire rotation, etc. Service was excellent. And, the sales person was friendly and informative. He cam over to the waiting room to inform me abo and tire rotation, etc. Service was excellent. And, the sales person was friendly and informative. He cam over to the waiting room to inform me about the possible need for an air filter and gave me my options. He was very good. More

This is a fabulous dealership.....wanted to always please. price, service and friendliness. we had a great, knowageable salesman named Richard, then then everytime it is in for service, the people are please. price, service and friendliness. we had a great, knowageable salesman named Richard, then then everytime it is in for service, the people are ver friendly and helpful. Had a discrepancy on the last service bill, and they were very accomadating. More

Convenient. I stopped on my way back from Milwaukee to see if they could give me an oil change and they did so immediately. Plus they informed me about up coming maintenance that I should be anticipating see if they could give me an oil change and they did so immediately. Plus they informed me about up coming maintenance that I should be anticipating in the future. Nice to know what to plan for. . More

Very nice, very friendly, very professional people every time I come in for routine oil changes/5000 mile checkups. I am Toyota's biggest fan, and I consider my 2006 Toyota Camry LE to be the perfect car time I come in for routine oil changes/5000 mile checkups. I am Toyota's biggest fan, and I consider my 2006 Toyota Camry LE to be the perfect car. I have had zero problems with it in the five years and 73,000 miles that I have driven it. It rides like a magic carpet, gets 28.44 miles per gallon combined, is the fastest car on the road when you need to accelerate, and is just an outstanding all-around performer. More

I had my 2002 Highlander in for a diagnostic analysis on Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalyti Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalytic converter needed to be replaced, my Professional Service Consultant was Joe Pappalardo. Joe explained my options, which were to replace the converter with aftermarket parts or go with genuine Toyota. His suggestion was to go with the higher quality Toyota parts as I intended to keep the vehicle for at least five years. Joe also mentioned that four oxygen sensors needed to be removed in order to replace the converter. This is a delicate process as the sensors can be damaged if they are not removed carefully. Joe wrote up a service estimate that ranged from $980 all the way up to $1700 if the sensors had to be replaced. I asked Joe if he would honor a coupon from another Toyota dealership and he did. He needed to order the converter from Chicago which arrived the next day. He never asked for a deposit which I appreciated. I dropped the vehicle off at 745 AM Thursday and the friendly shuttle driver dropped me off in Brookfield. Joe called me at 1130 that morning to say the work was finished and there were no issues with the oxygen sensors. He sent the shuttle back to pick me up and I was done by 1215. Although the work was not cheap, Joe saved me substantial money by honoring the coupon. He was straight up about the repair work and the service was performed in under four hours- very good considering the scope of work. The shuttle service was great too, the driver was friendly in spite of the slippery road conditions. Joe gave me three things that I look for as a customer: fairness, honesty and value. Based on that I would recommend Joe Pappalardo and Heiser Toyota. Great job and thank you!! More

Brought our Sienna van in for the recall repair, (spare tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not d tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not do the recall fix. We were told we had to wait for a 2nd letter from Toyota before they would do the repair. More

My feelings about my experience with the service department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this ess department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this essay and comply with your request for more description. More