Heiser Toyota - Service Center

Scion Boost Service Program When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyo When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyond the two years (or however many miles) that Toyota provided. It seemed like a great deal, so every 5,000 miles I came in like clockwork. However when I got to the end of my Toyota provided service period, I discovered the next time I brought the car in that there is a 5,000 mile gap between what Toyota covers and when the Boost coverage kicks in. That sucks! Ever since then, my service schedule has been off. When I expected an oil change, that wasn't on the schedule for that particular mileage marker. This last time I was in, I was expecting an oil change based on my own records and the mileage printed on the sticker that Heiser puts on my windshield. But the service guy "was sure" that I had my oil change 3-4 months later than what I thought. Unfortunately the date on the sticker was no help because it was based on a 3-month interval and I've been always on a 12-month oil change schedule. Bottom line: Get your act together! Fix the gap in the service coverage so that maintenance can continue without a break. Make sure the stickers correctly reflect the dates/mileage when service is due. Now I'm left unsure of when my oil should be or have been changed. I want to take good care of my car. I hate that feeling of uncertainty. More

Amazing He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. More

Replaced dead battery Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointme Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointment was schedule the same day that we called. They only took a half hour to complete the job. More

Great overall experience . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. More

Broke my Coin Holder I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, and everything was fine before I dropped it off, but when I got it back I noticed that it was broken. I confronted Joe about it but he keeps saying he didn't break it, but I know it wasn't broken before I dropped it off. More

Consistently The Best Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including t Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including the gals at the pay window. More

Thorough Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor took the time to explain what had been done and any problems that they found. More

15000 mile service. got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash w got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash which was added bonus. More

Ok went to Bad Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Services were performed as expected, however, when we got home, noticed that one wheel cover was missing. When I called 'Joe' in Service, he scouted the shops but claimed that the cover was not there. I retrace the route from the pick-up point, around the dealership lot and all roads & turns on the way home. Found three wheel covers along the way, none for our vehicle. Joe quoted a price of ~$85 for a replacement; I feel that the loss was due to either oversight by or poor installation by one of your service techs and that Heiser should provide a replacement for free. Also, during my phone call back to Joe, I was put on hold multiple times and found it infuriating to listen yo MaryAnn's message about 'the new Heiser", how great your service is and how much you appreciate me as a customer. Very insulting! I would be the last to suggest that a phone caller has priority over a face-to-face customer, but once the caller is engaged, bouncing around from person to person and being put on hold time after time are not good customer service. More

The best I think heiser Toyota is the best milwaukee has. The service is top notch, the staff is friendly and thorough and very helpful, the establishment is c I think heiser Toyota is the best milwaukee has. The service is top notch, the staff is friendly and thorough and very helpful, the establishment is clean and quiet inside and out! More