Heiser Toyota - Service Center
Milwaukee, WI
4,112 Reviews of Heiser Toyota - Service Center
Great customer service I am always impressed with the customer service when I bring my car in for maintenance. Shout out to Chue Lee for going the extra mile and contacting I am always impressed with the customer service when I bring my car in for maintenance. Shout out to Chue Lee for going the extra mile and contacting Toyota to see if they would cover a part for my car. He is always friendly and helpful. I like that you can pull in with low tire pressure and they take care of you on the spot. The waiting room is comfortable and offers drinks and snacks. More
Good experience The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes after the car was taken into the workshop. More
Always Top Notch I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my servi I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my service work done there. The times I didn't go there was due primarily to it being more convenient for me to go to my local dealer in Brookfield since they are much closer. BUT, I will go OUT OF MY WAY to go to Heiser for service work. I've NEVER, EVER had a bad experience at Heiser Toyota. The service folks are excellent, timely, efficient, courteous and extremely helpful in explaining what was done or needs to be done to my vehicle. Work is done in a timely and complete manner. More
Scheduled Service The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though I had an appointment. More
Air bag recall Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up my appointment. I got a call the next day and was told that there had been a large amount of appointments made for this recall done over the internet and I would have to be rescheduled for a time a week later. Dropped my vehicle off and the service manager was very nice. I received a call later advising me that everything was done. When I picked up my vehicle I was also given an access number for a car wash - nice touch and appreciated. After the car wash, I didn't even make it out of the lot before an alarm started dinging. Thought maybe the car wash caused a false alarm so I shut the engine off, waited a couple seconds and restarted - no alarm. Just got out of the lot and the alarm went off again. That's when I noticed that the alarm was for the passenger seat belt. Apparently, my truck thought there was someone sitting in the passenger seat because when I buckled the seat belt, the alarm stopped. Back to the service department. Service manager took my vehicle right in and 20 minutes later told me that because they had to move the seat all the way back, the seat sensor thought someone was sitting on it. Moving the seat forward fixed the problem. A small problem, a simple fix but one that could have been found by taking the vehicle for a road test before it was considered done. Must admit, I'm a little nervous about what else might not have been done. More
GREAT SERVICE AS ALWAYS! I HAVE NEVER HAD BAD SERVICE FROM HEISER TOYOTA! GREAT SERVICE AS ALWAYS. NO COMPLAINTS. ROBERT WAS GREAT AND TOOK CARE OF ME AS ALWAYS. THANK YOU. I HAVE NEVER HAD BAD SERVICE FROM HEISER TOYOTA! GREAT SERVICE AS ALWAYS. NO COMPLAINTS. ROBERT WAS GREAT AND TOOK CARE OF ME AS ALWAYS. THANK YOU. More
Warranty repairs Vincent took the time and effort to turn a stressful situation into a positive experience. His dedication ensured that I'll return in the future. Vincent took the time and effort to turn a stressful situation into a positive experience. His dedication ensured that I'll return in the future. More
Brakes making noise I brought my car in because it was making a noise and since they couldn’t replicate the noise they couldn’t do anything about it. I brought my car in because it was making a noise and since they couldn’t replicate the noise they couldn’t do anything about it. More
Personal service is the key! I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respecti I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respective vehicles. Have experienced other Toyota shops where you are just a number. Service reps are dispassionate and aloof in terms of customer contact. Heiser is the exception. Cudos to Joe Kuckuk. He is an outstanding example of how a service rep should treat customers. More
Repair Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the c Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the car was there that there would be no leaks and fixed correctly More