Heiser Toyota - Service Center

Everything about this dealership is top notch Always courteous, never had to go back because something wasn’t right....they also thoroughly check over the car, even if you just have an oil change. Always courteous, never had to go back because something wasn’t right....they also thoroughly check over the car, even if you just have an oil change. I always say ,” anyone can sell you a car, the true test is if something is wrong, how good is the service?” They are good! More

Friendly Our experience at Heiser Toyota was upbeat and friendly. There was some wait time, but for the most part everything was well prepared and worth the wa Our experience at Heiser Toyota was upbeat and friendly. There was some wait time, but for the most part everything was well prepared and worth the wait! More

Fast-Friendly-Service Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean wa Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean waiting room . Also the waiting room had snacks and beverages available along with very comfortable seating. Work was completed quickly and Joe explained the results of the inspection. Very pleased with the service appointment. More

Very Satisfied! I did not have an appointment as my tire pressure light came on and I wanted to find out if there was a leak of some sort. Dana was very nice and assu I did not have an appointment as my tire pressure light came on and I wanted to find out if there was a leak of some sort. Dana was very nice and assured me that all tires would be checked. Come to find that there was an issue with one of the tires having a nail in it, so the tire was patched. Overall, I was very satisfied with the service, especially as I did not have a set appointment. Thank you! More

Good, but not excellent. I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I got the car back, there was dirt on the passenger seat and seat back, which I found a little strange. More

Replace left rear light housing on Camry. Everyone from the person who greeted me in the entry area to the cashier was very professional and very friendly. I've been going there for 12 year Everyone from the person who greeted me in the entry area to the cashier was very professional and very friendly. I've been going there for 12 years and will continue going there. More

Did not feel very welcomed. I was so not impressed by the person we worked with in service, I have no clue what his name was. Seemed like we were just a number to the department. I was so not impressed by the person we worked with in service, I have no clue what his name was. Seemed like we were just a number to the department. Vehicle was not washed after the oil change. Dirty hand prints left on hood of vehicle. I can only hope the rest of the work done to the vehicle had more care involved. I was surprised not one person asked how we liked the vehicle after purchasing it about a year ago from Heiser. I was given no reason to come back to Heiser for a purchase or service. More

Strange Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery wa Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery was 4 mos. old from Firestorm. (later Firestorm tested and rated the battery as excellent.. When told that vehicle had "life time" brakes within past year, Advisor went to check computer. returned 20 minutes later to acknowledge "lifetime brakes" and state that brakes needed no work. After I was told that left front air kit needed to be replaced, tech stated that it couldn't be done after I demonstrated knowledge with stem pin. On a hold my experiencee was very suspicious. More

Somewhat "sloppy service". Could be greatly improved. (1) Sign in check-in office said "we meet competitor's prices". I checked with the Rep on a price quote given to me by Cosco auto department which wa (1) Sign in check-in office said "we meet competitor's prices". I checked with the Rep on a price quote given to me by Cosco auto department which was lower than yours. Your rep initially was resistive to meeting their price for four Michelin defender tires.He said Cosco was not a real competitive dealer because they buy their tires in larger volumes since they are a national chain, and did not think Heiser could meet that price. He went to talk to evidentally his boss and came back and said they would meet the price......"Hurray".....You lived up to what your sign promised your customers. (2) Waiting a long time in your waiting room was a "disaster". The popcorn you offer in your waiting room is about the cheapest I ever tasted. Whoever salted it went "wacky". It was so salty I could not eat it. (3) Your TV volume control did not work. (4) There was also no newspaper to read and was told you provide none. More

Completed routine service but tried to charge extra They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to chan They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to change them for $20. I drove a few miles, bought two bulbs for $4, and had a friend replace the one that was burned out (i.e. not both). I understand that service employees' wages need to be covered, but first of all, they exaggerated what needed to be done and then tried to charge me almost $20 (as I'm sure they pay less per bulb) to do something that took a few minutes. My car is still under warranty, by the way, which I understand doesn't cover things like light bulbs, but that was not a good experience. More