Heiser Toyota - Service Center

Oil change Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drink Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drinks, WIFI, comfortable seating, and TV. The comped car wash removed layers of road salt so I left the lot sparking clean. More

Flat tire I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my rep I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my replacement tire would be at no cost. I made an appointment for that day and was in and out of the service center in a timely fashion. Dana checked me in and was very friendly and professional. More

Above and beyond service My car has a stock sub-woofer in the back deck, and I was experiencing some vibration in the rear paneling when low frequencies were being played. I My car has a stock sub-woofer in the back deck, and I was experiencing some vibration in the rear paneling when low frequencies were being played. I admit I was expecting to get a response like "not much we can do, plastic loosens up, vibrations happen". Instead they took apart the rear deck, and sub-woofer assembly, tightened everything up, then proceeded to go through the whole back seat adding felt to any spot where plastic met metal. They asked if they could spend time going through it and ended up dedicating two hours of warranty time resolving the vibrating. A month later and there is no vibration sound at all. I have heard others having this issue online and they end up resolving themselves. I am so happy Heiser took care of me! More

Safety recall. I came in for a safety recall appointment and was told that I would have a two-hour wait. I was pleasantly surprised that it took just one hour. I came in for a safety recall appointment and was told that I would have a two-hour wait. I was pleasantly surprised that it took just one hour. More

Putting on the Brakes Very accommodating and friendly. Knew a good job would be done from previous service visits. Asked if I had any questions to make sure I understood Very accommodating and friendly. Knew a good job would be done from previous service visits. Asked if I had any questions to make sure I understood the bill and what had been done to my car. More

Awesome Service was great. Wait was a little long but overall pretty satisfied. Taking car back for an oil change in a few weeks. Thank you Service was great. Wait was a little long but overall pretty satisfied. Taking car back for an oil change in a few weeks. Thank you More

Regular maintenance and new tires. Bob is always fast and friendly. This is absolutely hands down the most professional service I have ever received. I purchased a pre paid maintenance Bob is always fast and friendly. This is absolutely hands down the most professional service I have ever received. I purchased a pre paid maintenance program with my vehicle so I don’t even have to get out my wallet, I love that! More

Great, but a few question It seems like every time I come in I get charged for something different. While the service is always amazing and the people are so nice, it raises q It seems like every time I come in I get charged for something different. While the service is always amazing and the people are so nice, it raises questions. What exactly is covered by Toyota care? One time I get charged for oil and waste disposal the next it’s for filters. Now I am not one to argue since I believe you Gus know what you are doing I just would like to see some consistency in the charges. More

Great service but were running behind Joe in the service department was fantastic. I had an appointment and checked in quickly but informed they were running behind. I had my infant son wi Joe in the service department was fantastic. I had an appointment and checked in quickly but informed they were running behind. I had my infant son with me so that was a bit inconvenient. The service was otherwise well done and explained. the only reason for the 4 stars was having to wait longer for my scheduled appointment More

Quick, friendly service Personal service and quickly done. Oil change and tire rotation done well but a little expensive. Waiting room was well appointed and comfortable with Personal service and quickly done. Oil change and tire rotation done well but a little expensive. Waiting room was well appointed and comfortable with free snacks. More