Heiser Toyota - Service Center

3 plus hours for routine 5000 mile check is excessive! Minor routine service scheduled @ 2 pm. I arrived at 1:50 and left after 5 missing a scheduled meeting. Driver door seal issue was not taken care of Minor routine service scheduled @ 2 pm. I arrived at 1:50 and left after 5 missing a scheduled meeting. Driver door seal issue was not taken care of as requested. Based on this disappointing experience, I regret paying for the 150k mile maintenance free " deal" and want to opt out? That is only fair is it not? Who do I talk to, the finance manager who sold me on this "value"? More

Good customer service, but long wait Everyone I spoke to was very helpful and friendly. However, it took an hour and forty minutes for an oil change and a tire rotation. Everyone I spoke to was very helpful and friendly. However, it took an hour and forty minutes for an oil change and a tire rotation. More

Always prompt The dealership seemed rather busy and I was quoted a wait time of 90 minutes. After waiting only 45 minutes, I was told that my car was ready! The dealership seemed rather busy and I was quoted a wait time of 90 minutes. After waiting only 45 minutes, I was told that my car was ready! More

New battery We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. More

They were fast and efficient and finish on time as promised! My last experience was very bad as they took over 2hrs to just change oil. but this time they were very fast and efficient and finish on time!. Great My last experience was very bad as they took over 2hrs to just change oil. but this time they were very fast and efficient and finish on time!. Great job workers. You earn my trust and service back! More

Very efficient and got the work done in a timely manner. Recall was done quickly and efficiently. I appreciated their attention to detail. I've been here before and I've received excellent service several ti Recall was done quickly and efficiently. I appreciated their attention to detail. I've been here before and I've received excellent service several times. More

10k check up and oil change Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked i Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked in with all three in service writer area and told to wait in lounge. Finally called me on cell phone and forgot 10 mins later I was 10 feet away. This is our first non GM product and first Toyota. I have not been impressed with service department at Heiser Toyota. Both times we had our brand new 2019 Sienna Limited AWD in for regular 5 & 10 K service, there is no car wash from dealer quick and customer appreciation from the service dept like you want to keep customers coming back to Heiser Toyota for sales and service. More

Beginning great, ending not The gentleman who serviced me did an excellent job. The one complaint or dissatisfaction came at the end. Once the gentleman went over everything with The gentleman who serviced me did an excellent job. The one complaint or dissatisfaction came at the end. Once the gentleman went over everything with me he sat the papers at the desk for the cashier to ring me out. I witness the cashier have a friendly conversation with the person in front of me however when I stepped up she looked at me with a blank look and said “Yes!” I responded I am here to pay, and versus her getting the paper work she waited for me to pick it up from where the service rep placed it and hand it to her. No conversation still, no hello etc. she told me my total and that was it. I left the dealership thinking I don’t want to come back because of the receptionist. That was rude customer service. More

5K service Could have given the car a car wash since they knew the car was going to be there for more than needed for the service. Could have given the car a car wash since they knew the car was going to be there for more than needed for the service. More

Got me in quick and fixed issue Price seemed high, but I really have no idea. Nice waiting area. Never count on a rental, even if you pre-arrange, but they do have shuttles if that h Price seemed high, but I really have no idea. Nice waiting area. Never count on a rental, even if you pre-arrange, but they do have shuttles if that helps. More