Heiser Toyota - Service Center

Entirely satisfied Pleased with the professional attitude and attention to customer convenience. I waited for my vehicle and the work was completed in less time than est Pleased with the professional attitude and attention to customer convenience. I waited for my vehicle and the work was completed in less time than estimated . I am a repeat customer because of the quality of service provided ! More

5000mile maintenance There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The l There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The last time I came in with a massive piece of steel in my tire to see about a warranty. They told me there was no warranty due to the tires coming free with the vehicle purchase. The unfriendly and dismissive man then told me there was nothing he could do. He didn’t offer to order me a new tire or resolve my issue in anyway whatsoever. I then had to leave and order a tire from somewhere else. That being said if I didn’t have the drive assure plan set up through this dealer I would most likely not return. I’ve had the worst customer service each of the five times I’ve been there. Each time it seems as if the job of the staff is to rush me out and say that they will get ahold of me later to resolve any issue. Which is the case with my drive assure maintenance plan. The man told me yesterday that the finance dept would get ahold of me, or if they don’t that I could call, or if I don’t that we could figure it out in 5 months when I return for maintenance. What kind of resolution is that? It seems like nonsense to me. More

Great experience. Will come back again. Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs and I can tell the car runs a lot better. More

Perfect Time in time out was great. Everything done as expected. TV in waiting room is far too loud which doesn't give a customer a place to sit comfortably i Time in time out was great. Everything done as expected. TV in waiting room is far too loud which doesn't give a customer a place to sit comfortably in peace. More

5 month check up The service was quick and the waiting area was excellent. Chue Lee was friendly and knew what service was needed and advised for future needs. The service was quick and the waiting area was excellent. Chue Lee was friendly and knew what service was needed and advised for future needs. More

Typical Outstanding Service Visit My main word is probably uneventful since my needs are always taken care of professionally, timely, and without need for follow-up. Service advisers My main word is probably uneventful since my needs are always taken care of professionally, timely, and without need for follow-up. Service advisers always discuss what is needed before any work and after the work is done. They may be on commission, but I never have had a hint of unnecessary work being suggested, Simply, the trust that the advisers to make sure my car gets all needed work and the mechanics will get the job done without the need to correct anything. More

Excellent Service for my 4Runner! Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be awa Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be aware of in the future, and got my car in and out very fast! Definitely coming back! More

Good service on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. More

extended warranty had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it back. Loose bolt, which can happen on a job that big. Fixed as expected. the impressive part? No one questioned my statement that my car was super quiet, and then had the annoying rattle after the repair. Proffesional questions on when i noticed it. At what speed etc. In and out in about 20 minutes. Problem solved. Professional and courteous treatment! More

Sticky brake pedal, no heat at times, and caution light on I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was nothing wrong with either issue. On Feb. 21st the caution light came on. The screen message read blind side monitor and rear cross traffic alerts. On Feb. 25th I took the car to work. I had no heat. The temperature needle moved up slightly and then down toward the "C" symbol. I made a noon appointment at Heiser. I showed the service writer the temperature gage. He was more concerned about the body damage. I told him the rear body damage happened on Feb. 11th and the alert light did not come on until Feb. 21st. The service writer called me later that evening and said, the alert light was do to body damage and there was no heat problem. I talked to Joe the manager the next day. He came back with the same story, the bumper damage caused the alert light to go on. I said, ten days later and six of those days you had the car. Maybe the dealer did damage. Either way, the damage is minor. Toyota has a poor design. Then I asked, where is my out door temperature reading on the dash? He said, the alert sensor must have caused the outdoor temperature gage not too work. Joe did give me a code, C1AC2. Now the heat, Joe called Toyota. Turns out, Toyota has a design problem. Camry's, Avalon's, and Rav 4s all have this problem. There is no fix at this time. Why do I have to force the issue to find out there is a design issue. Once I find a reliable organization, I will have the body work done and find out the root cause of my alert light. More