Heiser Toyota - Service Center

10,000 Mile "checkup." I am frankly not a "spring chicken" and have owned virtually every brand of motor vehicle made. That includes luxury brands. My Highlander stands with I am frankly not a "spring chicken" and have owned virtually every brand of motor vehicle made. That includes luxury brands. My Highlander stands with all of them and is probably the best car I have owned. More

Oil Change Even tho I drive a Chevy Equinox (Heiser West Bend is where I purchased) I have my oil changes at Heiser Toyota because they are 5 min from my home. I Even tho I drive a Chevy Equinox (Heiser West Bend is where I purchased) I have my oil changes at Heiser Toyota because they are 5 min from my home. I was tired of waiting in long lines at Woodmans for a fair priced synthetic oil change. At Heiser, I can schedule a time that works with my schedule, have the comfort of there waiting area, have a soda or coffee, and a bag of popcorn! Love their checklist and the fact that they go over my car, not just an oil change... all for the same price as a discount place. It is the only place I will go. Thanks Heiser! More

oil change Went for oil change on my 2007 Matrix & complimentary inspection - it was handled promptly & courteously. The staff guy I worked with was clear about Went for oil change on my 2007 Matrix & complimentary inspection - it was handled promptly & courteously. The staff guy I worked with was clear about possible future concerns - no surprise there. More

Great Service DepartmentI I took in my 2016 Toyota Highlander for a mirror replacement. The work was done in half the time I was told it would take. The waiting area is alway I took in my 2016 Toyota Highlander for a mirror replacement. The work was done in half the time I was told it would take. The waiting area is always clean, and the service team goes above and beyond. I would recommend Heiser for a purchase, but more importantly, for service. More

Friendly Service Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the ti Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the tire and found a leak at the valve. My truck was ready to go before I could finish my complimentary popcorn. The whole time there was less than 20 minutes and I was back on my way to work. That really made my day and leaves me confident for future visits. Thanks again Joe! More

60,000 Checkup Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still in good shape so Dana recommended waiting until just before winter to replace and for a better deal. I will call her in October to arrange for new tires. More

Routine Service Maintenance Appointment As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on t As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on time and within an hour the service was completed and I was on my way. The staff was courteous and most helpful. More

Brake job They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew they were needed. More

Transmission Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recal Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recall and the service manager said this was because it was not a safety issue. Our transmission failed while going 65 mph on a highway and we could barely accelerate to get off the road. It was like we were in neutral. How is this not a safety issue? It was extremely dangerous. We had to call for a flatbed tow truck on a Sunday night to take it to the dealership. We left keys and a note in the night box. The next day the service department was very SLOW in getting back to us. We left many messages and after 4 hours and needing to get angry- I got through to them that I needed a loaner vehicle. After I finally talked to someone in charge I got a loaner Highlander. When picking up our vehicle, 5 days later, the service counter guy kept us waiting 15 minutes while he talked to someone on the phone- no apologies, no acknowledgement. Very rude. More

Push to upgrade at unnecessary extra cost Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle drive less than 5K miles since last oil change. Got ripped off $20..00. Felt like he just want to rip off a senior who may not know better. More