Heiser Toyota - Service Center

Satisfied Customer I had to change my appointment twice in 2 days (my error on one, the other they were able move my scheduled time to an earlier one for my convenience) I had to change my appointment twice in 2 days (my error on one, the other they were able move my scheduled time to an earlier one for my convenience) and were very accommodating. I believe the scheduler was named Sarah and she was very pleasant. My service associate was Chue and he was very helpful and answered my questions. More

Love Heiser Best waiting room And amenities. Friendly staff who always greet me when I arrive. Having worked in the auto Industry before and knowing the hours Best waiting room And amenities. Friendly staff who always greet me when I arrive. Having worked in the auto Industry before and knowing the hours folks put in, I wouldn’t blame them if they were tired or off sometimes. The service staff are not pushy with sales which I appreciate, I’m not going in for an oil change to feel pressured about other items. Frankly I wouldn’t go anywhere else to buy or for service. M family is on car #3 from heiser Toyota and we will remain customers as long as the service and comfort at heiser stay in place. We only buy from Roger. He’s friendly, personable, and easy to work with. More

remove plastic from exhaust pipe With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was on my way home, without the bad smell of plastic!!!! More

55,000 maintenance It's always a god experience at Heiser. You can usually find a time slot that is convienient and it never takes more than one hour. It's always a god experience at Heiser. You can usually find a time slot that is convienient and it never takes more than one hour. More

Great service Fantastic service department. Chue did a great job coordinating the necessary repairs and provided a loner car while my truck was getting repaired. Th Fantastic service department. Chue did a great job coordinating the necessary repairs and provided a loner car while my truck was getting repaired. This ensued I got my truck fixed while not missing any work. More

Good job Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house More

A caring friendly team The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we tal The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we talked about last time I was in. Good guy to work with. My only negative is that twice after a service appointment I was given a car wash ticket and the wash booth would not accept my code More

Does not listen Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) t Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) tell me I’m done with you and walk away. He has a real hard time listening to a paying customer. Oh he understood I had this problem before I told him, this will fix it he says $220 that turned into $302 All fixed right? Nope then the other leak appears and just to look at it another $375 not even fixing it. If I treated customers like this I wouldn’t be working, just walk away Chue. This is my first review and don’t really like doing it but I got ripped off and I don’t want others to be taken advantage of either. The car smells like burning oil even more now than when I took it in, I am guessing the degreasing part was a lie too. I don’t want to go on and on but I could. People beware; don’t get treated like I did take it to a place that will listen and are trustworthy. The $5 car wash stapled to the receipt is waste, I’m never going back. More

Very professional I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. More