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This rating includes all service center reviews, with more weight given to recent reviews.
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3,879 Reviews of Heiser Toyota - Service Center
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January 04, 2025
Pete is so nice, The service is excellent, Please bring pop corn back. I use Heiser alot pop corn back. I use Heiser alot More
by janetschwabe
Verified Customer
January 04, 2025
This dealership is fast, helpful and the estimates are right on! We have never had bad service. right on! We have never had bad service. More
by ANN.HANCOX
Employees Worked With
January 03, 2025
Very professional customer service really appreciate the support and help given me the correct time with my car support and help given me the correct time with my car More
by William
January 02, 2025
Compared to other service shop visits, this one was by far more pleasent. Vincent was engaging and reponsive to anything discussed. He showed that he cared and took time to explain rather than a monotone far more pleasent. Vincent was engaging and reponsive to anything discussed. He showed that he cared and took time to explain rather than a monotone nonempathetic response. More
by jrampav05
Employees Worked With
January 01, 2025
It always takes a long time for any service. I wanted to add emissions to my service and mentioned that when I made the appointment and upon arrival. After my service was complete I was informed I wanted to add emissions to my service and mentioned that when I made the appointment and upon arrival. After my service was complete I was informed emissions could not be done because the machine was not plugged in the day before. Other times I needed recall or other service and am told upon arrival that parts need to be ordered and I need to come back. If I have to wait for a couple hours for basic service I would at least like to have as many things done as possible at the visit instead of returning again and again for long wait times. It would be beneficial to know this when the appointment is made so I can make an appointment and have an appropriate plan. If I can get it all done in one day I would just leave my car for the day but I just can’t do that 5-6 times per year for small things. More
by Liz
Employees Worked With
January 01, 2025
Vincent Lor was very kind and informative in my visit with heiser for an oil change and helped made my visit very smooth and easy going with heiser for an oil change and helped made my visit very smooth and easy going More
by Ncotshaj Lee
Employees Worked With
January 01, 2025
The service and update from Vincent Lor was beyond amazing. He kept me updated on when the parts was ordered, when it arrived and when the repair was complete. Communication from Vincent is exceptiona amazing. He kept me updated on when the parts was ordered, when it arrived and when the repair was complete. Communication from Vincent is exceptional and I did not have to worry or guess about the status of my vehicle. Thank you!!! More
by wahawj
Employees Worked With
January 01, 2025
Very courteous. Service department is clean and in order. Work was performed very smoothly and at. Service department is clean and in order. Work was performed very smoothly and at. More
by rand427
Employees Worked With
December 31, 2024
I've been going to Heiser Toyota since I purchased my 2023 RAV4 which was April 2023. The dealership has always been very helpful, the staff courteous and easy to speak with, the location and bathrooms n 2023 RAV4 which was April 2023. The dealership has always been very helpful, the staff courteous and easy to speak with, the location and bathrooms nicely cleaned. More
by MGELLENDIN
Employees Worked With
December 31, 2024
Every one at Heiser is there to serve you and take care of all of your needs. of all of your needs. More
by MUSICLOVERMAN
