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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,065 Reviews
Call Service Center (414) 357-2100

4,065 Reviews of Heiser Toyota - Service Center

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February 22, 2022

Quality work as always. Friendly staff. Free beverages are nice but I miss the popcorn. More

by DGRUNEWALD73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
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Feb 23, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2022

They didn't know about any of the service that was the salesman's mistake and tried to charge me. They lie, and lie some more until you buy and then you find out all the features it was missing that we're More

by DERGED
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our general manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.

February 21, 2022

The waiting area was nice. They were fast with their service, and have a good inspection of the vehicle. More

by MEGLEAF888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
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Feb 23, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2022

Not pleased with no call back about picking up my vehicle after service. I called 5 times with no reply. More

by MCSEBRIANST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Feb 23, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

February 18, 2022

Always smiling and helpful people around you. i am happy with their service as well as sales department More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Heiser Toyota responded

Tim, Thank you for your business and high recommendation score. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

February 18, 2022

Fast and friendly service. Car was done on time as promised. Car wash is a bonus! More

by twhfanx1
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and the 5-star rating. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

February 17, 2022

The service center personnel have been friendly and efficient every time I have dealt with them. I have been pleased for 11years now. More

by DLARSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Feb 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2022

Good service, trust this dealer, not so much others. Cashier Jocette is awesome, heard her answer numerous phone calls, s-o-o-o helpful to all customers. Diagnosed my cargo door problem immediately. Oth More

by RARCHIQUETTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocette, Shane Albrecht
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Feb 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

February 16, 2022

I've been taking my Lexus's to Heiser for service since they were so great with service on our Camrys. Always prompt and fair. I've never had to go back on any service done! Great people make for a great e More

by DJB53005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
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Feb 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and your high recommendation score. Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. We look forward to working with you again in the future. Have a great day!

February 16, 2022

The service is very nice and they help you everything that you need to fix. More

by LAOYOUA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Albrecht
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Feb 17, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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