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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,077 Reviews

4,077 Reviews of Heiser Toyota - Service Center

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June 27, 2023

Very efficient. Set appointment online and was helped quickly. Was quoted 60-90 minutes for oil change and my vehicle was completed within that time. More

by ERICRG0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Thomas in Service
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

The Service advisor was helpful, gave me a discount on two services I needed and was pleasant. More

by GASOLINEMARY2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

Always receive excellent service at Heiser. And will continue to go there for any further service. More

by happy customer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

The took care of me in quick matter and answered all the questions I had. More

by twalker6189
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

They are always very nice and explain ahead of time if there will be a delay in servicing your car More

by BILLELLIOTT2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

The staff is very friendly and answer all my questions. The ability to get taken home and leave the car is great. More

by JEFFREY.OWEN.THOMPSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

Good service, helpful service coordinator, nice area to work while waiting for my van to be serviced. Only complaint is car wash always seems to be down when I get service More

by KEVIN.DOBKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. So sorry for the inconvenience of not being able to get a car wash. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

Tom was very helpful and friendly. I feel confident that the work was done right More

by MKS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, service dept
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

My wife took the car in at 11 o'clock for an oil change and tire rotation at 1 o'clock was told it still hadn't even been started yet and that there were additional issues by 3 o'clock. They finally had th More

by diwejas592
Recommend Dealer
No
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers and we are sorry that we apparently fell short. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 26, 2023

I have always felt that the Dealership strives to provide a good value to customers. More

by TIMOTHY.STELLMACHER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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