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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,075 Reviews

4,075 Reviews of Heiser Toyota - Service Center

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July 05, 2023

Provide good customer service. Good technician. Service Manager who care and listened to their customer. 5 stars. More

by Tubhmoob80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 05, 2023

I have been using this dealership for many, many years. I am always happy with their service and all the people I have had through these years. Also, bought my cars from them. Vincent Lor and Joe Kucku More

by BERGNOREENJ
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your many years of business. We are thrilled to hear that you’ve continued to enjoy your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 04, 2023

Prompt courteous staff, nice area to wait in. Work completed within the time promised. Thanks More

by MIKELMANN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 03, 2023

I brought my vehicle in for a recall. Got a call at 11 am telling me they were running late. Never heard back. Had to call twice and leave a message. Finally at 6 had someone drive me to More

by AMYJGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

July 03, 2023

The customer care person was honest about wait time up front. I appreciate that the crew was prepared to take adequate time to go through the service without rushing it. It shows professionalism and dedic More

by MAYUKH2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 03, 2023

Very knowledgeable great customer service Planning to get my next car here and use this service More

by jerok46144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 01, 2023

The service is very good. The time it takes to do the requested service isn’t too long. More

by BOB.HEJNAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
Jul 05, 2023 -

Heiser Toyota responded

Bob, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 30, 2023

Great customer service. Tom was amazing hopeful fast. I wish the popcorn machine was working lol More

by MOSTAFANASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 30, 2023

Will continue to have my service appointments at Heiser. I am always greeted with a friendly smile. More

by bethbassler724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 30, 2023

Great service. Nice good to work with. This survey is terrible for making us write More

by PSHERGERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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