Heiser Toyota - Service Center

The service was fine, but what annoyed me was the soliciting for a good rating or his pay would get docked. I voiced my displeasure with the “3 free service visits” that I received with my certif soliciting for a good rating or his pay would get docked. I voiced my displeasure with the “3 free service visits” that I received with my certified car purchase. When I purchased the car, I was lead to believe that meant 3 oil changes. It turns out that meant 1 oil change and 2 tire rotations. Apparently it was a typical misleading sales tactic. When I mentioned that, the service agent apologized and said that the service department is not part of that, so I should rate them on their performance. While I understand that, it also comes across like “I don’t really care, that wasn’t my fault”. It should be viewed as the Heiser team as a whole, and quite honestly, that was a strike in my book. I was also frustrated that nobody told me that I would be getting a service light at 5k miles from the last change and that it was for tire rotation, and that oil change wasn’t needed until 10k. I found that out when I got there, which was disappointing. More

Good service, on time and nice customer service. Nice waiting area and free coffee made me feel relaxed and comfortable. Nice waiting area and free coffee made me feel relaxed and comfortable. More

Friendly, courteous and made sure I could make it to my next appointment on time. next appointment on time. More

Fast service. Options and possible future needs were discussed in a no-pressure format. I will happily return. Options and possible future needs were discussed in a no-pressure format. I will happily return. More

Matt was wonderful and assisted me with every concern and provided excellent Customer Service. Thanks provided excellent Customer Service. Thanks More

Key delivery went well and 5,000 checkup. Completed fast. Kept me informed of what was going on. Completed fast. Kept me informed of what was going on. More

It was fast service! Josh was able to get my tire fixed all in the same!! Josh was able to get my tire fixed all in the same!! More

The best Toyota dealership in town. Excellent service every time. I will not take my car anywhere else. Excellent service every time. I will not take my car anywhere else. More

Though I was warned it would take an hour to 90 mins, it felt like it took forever. It didnt seem like they were working fast pace and the fact that I had an appointment for an oil change they didn't seem t felt like it took forever. It didnt seem like they were working fast pace and the fact that I had an appointment for an oil change they didn't seem to care too much. I got sent home with a list of services I should get done, they never talked about it with me. Thankfully I know a few mechanics so they will explain it to me. I also am not sure why I needed synthetic in my car but thats what they charged me for and they put in there. I was not expecting to walk out of there with a 100 oil change but I guess that is what it is now. None of this was the techs fault, they are not at the front. It did seem like the whole area was in a cluster when I was there waiting too. More

Always treated with coutest & respect that's why I keep coming back most of the employees are very friendly!! coming back most of the employees are very friendly!! More