Heiser Toyota - Service Center

I have been going to Heiser Toyota for many years and normally would consistently rate my service experience 5 stars. I believe I may have had an inexperienced service manager this time, which led to th normally would consistently rate my service experience 5 stars. I believe I may have had an inexperienced service manager this time, which led to the lower rating. He was confused when looking up my vehicle in the computer, telling me I had no complementary service visits left despite having only 15,000 miles on my car. I kept saying this didn’t make sense to me and then he discovered he had the wrong VIN number. So it was good that the problem was resolved, but then when my service was complete, he did not issue me any paperwork because he said he wanted to get me on my way. I realized when I got in my car that I didn’t get my free car wash code, but didn’t take the time to go back inside at that point. More

So far the best Toyota dealership I’ve been to around the Milwaukee area. I live down in South Milwaukee but will always make the trip to Heiser because of their excellent service compared to the other Toyot Milwaukee area. I live down in South Milwaukee but will always make the trip to Heiser because of their excellent service compared to the other Toyotas down here. More

Very happy with Heiser service department. Never have a problem and they provide quality service. However, the dealer rating service is very annoying when you ask for a password. I don’t know Never have a problem and they provide quality service. However, the dealer rating service is very annoying when you ask for a password. I don’t know the password and it want to reset or try to find it. Will no longer review because this is a pain. More

We have been going to Heiser for a number of years and have always been satisfied with the work done. I especially appreciate that the service people will inform me of any specials or coupons that apply have always been satisfied with the work done. I especially appreciate that the service people will inform me of any specials or coupons that apply to the work to be done even if I wasn't aware of them. Shows me they consider the customer's interest. More

Amazing and honest professional service team. Always very responsive to my needs. always very responsive to our needs. Always very responsive to my needs. always very responsive to our needs. More

Quick service, clean comfortable waiting area. 10,000 mile check up. Will be back at 20000 10,000 mile check up. Will be back at 20000 More

Everything was fine fine fine fine fine fine. this fifteen word minimum limit is going to make me not want to leave reviews in the future - that part is annoying. this fifteen word minimum limit is going to make me not want to leave reviews in the future - that part is annoying. More

Appreciate the time Matt took to discuss maintenance to consider with the upcoming oil changes. consider with the upcoming oil changes. More

Really treated me well as a customer. Overall, it was a totally enjoyable experience for us. Overall, it was a totally enjoyable experience for us. More

Lots of appointment options, friendly service staff, usually am only there for an hour. Thanks! usually am only there for an hour. Thanks! More