Heiser Toyota

3 plus hours for routine 5000 mile check is excessive! Minor routine service scheduled @ 2 pm. I arrived at 1:50 and left after 5 missing a scheduled meeting. Driver door seal issue was not taken care of Minor routine service scheduled @ 2 pm. I arrived at 1:50 and left after 5 missing a scheduled meeting. Driver door seal issue was not taken care of as requested. Based on this disappointing experience, I regret paying for the 150k mile maintenance free " deal" and want to opt out? That is only fair is it not? Who do I talk to, the finance manager who sold me on this "value"? More

Purchase of lease vehicle This is the 4th lease I have done with Heiser and it was time to purchase this vehicle. Worked with Roger Droukas on the last three leases and have a This is the 4th lease I have done with Heiser and it was time to purchase this vehicle. Worked with Roger Droukas on the last three leases and have always been treated with great customer service and options when getting a new car. The service department has always been easy to work with and work has always been done in a timely fashion. Would certainly recommend Heiser for anyone looking to lease or purchase. More

Excellent as always Heiser is the best dealership, and Al Hussain always works with me to find the best car within my budget. Staff there is always friendly and helpful. Heiser is the best dealership, and Al Hussain always works with me to find the best car within my budget. Staff there is always friendly and helpful. More

dash board lights on Well, I called for an appt. because my dash board warning lights were on. They gave me an immediate appointment. To put my car on their machines to s Well, I called for an appt. because my dash board warning lights were on. They gave me an immediate appointment. To put my car on their machines to see why the lights came on costs $89.95. I was astounded but what could one do. After 1 1/2 hours, they finally came and told me that it was only my gas cap that needed to be replaced. $89.95 to tell me that. That is why I am not really singing the praises of Toyota now. More

Bought a new car in 2007; went back for a replacement. Great deal on a great car. Felt really good about our experience with Heiser. Roger was integral in making the deal happen. He helped with all the iss Great deal on a great car. Felt really good about our experience with Heiser. Roger was integral in making the deal happen. He helped with all the issues we wanted resolved. More

First class service The Heiser team was friendly, professional, thorough and competitive. The car was delivered in perfect condition, all features were thoroughly explain The Heiser team was friendly, professional, thorough and competitive. The car was delivered in perfect condition, all features were thoroughly explained and all financial programs were clearly explained. More

Beginning great, ending not The gentleman who serviced me did an excellent job. The one complaint or dissatisfaction came at the end. Once the gentleman went over everything with The gentleman who serviced me did an excellent job. The one complaint or dissatisfaction came at the end. Once the gentleman went over everything with me he sat the papers at the desk for the cashier to ring me out. I witness the cashier have a friendly conversation with the person in front of me however when I stepped up she looked at me with a blank look and said “Yes!” I responded I am here to pay, and versus her getting the paper work she waited for me to pick it up from where the service rep placed it and hand it to her. No conversation still, no hello etc. she told me my total and that was it. I left the dealership thinking I don’t want to come back because of the receptionist. That was rude customer service. More

A Positive Car Buying Experience I never look forward to car buying, but Roger and other Heiser Toyota staff actually made us feel comfortable and accepting. How you are treated coun I never look forward to car buying, but Roger and other Heiser Toyota staff actually made us feel comfortable and accepting. How you are treated counts most. They are true professionals; dedicated to customer service. More

10k check up and oil change Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked i Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked in with all three in service writer area and told to wait in lounge. Finally called me on cell phone and forgot 10 mins later I was 10 feet away. This is our first non GM product and first Toyota. I have not been impressed with service department at Heiser Toyota. Both times we had our brand new 2019 Sienna Limited AWD in for regular 5 & 10 K service, there is no car wash from dealer quick and customer appreciation from the service dept like you want to keep customers coming back to Heiser Toyota for sales and service. More

Very efficient and got the work done in a timely manner. Recall was done quickly and efficiently. I appreciated their attention to detail. I've been here before and I've received excellent service several ti Recall was done quickly and efficiently. I appreciated their attention to detail. I've been here before and I've received excellent service several times. More