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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,391 Reviews

1,391 Reviews of Heiser Chevrolet - Service Center

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April 06, 2022

Had oil changed. Brake inspection passed when from pads where almost metal on metal. Also asked to check for noise I was hearing. Found no problem and ended having a More

by Jradosta
Recommend Dealer
No
Employees Worked With
Don’t know name of service writer that wrote my truck up the Saturday I was there.
Apr 08, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

Apr 08, 2022 -

Jradosta responded

I explained what happened, What is me calling to explain again going to do? I won’t be back. Thank you

April 05, 2022

Fast and friendly, love the information that you get about your vehicle so you won't be in the dark about future repairs. More

by SAMDAWSON768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Apr 06, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 05, 2022

Service department was good they were on the ball assisted by sales consultant Amy Elertson More

by LADYGIRL2454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Elertson, Service Team
Apr 06, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 05, 2022

They did the recall fix and then proceeded to scare me not to get on the road as the tire rod was broken and estimated $1500 to fix. I decided to drive home 3 hrs away and get it fixed for $267. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Catanese
Apr 06, 2022 -

Heiser Chevrolet responded

Mike, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

April 04, 2022

They never fixed my window said it was fine it is not never reset my oil change reading so I'm wondering if I ever got one so I'd anything happens because of oil not happy with this at all More

by pmalz329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Apr 04, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

April 04, 2022

Everyone is always friendly and professional. I walk away from the dealership most of the time during my vehicles service. Service takes the time to find me and let me know my truck is ready. More

by KUEHME
Recommend Dealer
Yes
Employees Worked With
Service Team
Apr 06, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 03, 2022

They were patient and honest about the issue, my only problem was that it took 4 visits to resolve. More

by Tflash54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mark McCabe, Zach Dahms
Apr 04, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 03, 2022

Called to make appointment. . tryed to get in on Tuesday no time was open so did a friday. My son had a appointment on monday something went wrong with his time so he called and More

by MARTINBLUEEYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Apr 04, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

April 02, 2022

While the issues with my truck are frustrating, the service staff is patient and helpful. More

by SANDYDYKSTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith-service rep, Mike Catanese, Service Team, Mark McCabe, Zach Dahms, Megan Shulta
Apr 04, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 31, 2022

I have dealt with this dealership about four or five times now and every time everything has gone well. They have done everything I wanted and I have been treated very well. More

by gstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Apr 01, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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