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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,390 Reviews

1,390 Reviews of Heiser Chevrolet - Service Center

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July 04, 2022

Exceptional Service Experience! Each staff member presented themselves with an unconditional commitment to providing the highest level of service. More

by anglarmstd53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jul 05, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 03, 2022

They are always friendly and courteous. I also appreciate their timeliness and respect for their cu' time. More

by LAGBFN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jul 05, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 01, 2022

Been using this dealership for about 20 yrs and have been satisfied most of the time. Bought a Silverrodo truck in 2012 and still have it.Do all of our maintance there. More

by Tom Lee
Recommend Dealer
Yes
Employees Worked With
George,Brian Crandall, Mike Catanese
Jul 05, 2022 -

Heiser Chevrolet responded

Tom, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Jul 05, 2022 -

Tom Lee responded

Thank you

June 30, 2022

I’m really glad that I switched to the service department there. They keep my truck rolling. More

by ROBBURGMAIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jun 30, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 29, 2022

I had to bring my vehicle in for a recall repair, they were great at communicating with me and very quick to finish the repair. More

by knr924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Jun 30, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 29, 2022

Great service and they are honest about what needs to be done to your car. The work was done earlier than expected and right. Thanks. More

by Nhosszu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Jun 30, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 29, 2022

Everyone is helpful and knowledgeable except the woman who helped me at the desk. She lacked professionalism and general listening skills. All of the men that work here are respectful, kind, and helpful. More

by Celticsirsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Jun 30, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

June 22, 2022

Customer service and communication was bad! I don’t appreciate it at all and would never go back or recommend your service ! More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike , Mike Catanese
Jun 28, 2022 -

Heiser Chevrolet responded

Jessica, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Tim Rice by phone at 414-328-2409 or by email at timothy.rice@heiser.com so we can better understand what happened during your experience.

June 22, 2022

Dropped my car off Monday for an APPOINTMENT at 11. Had to call Monday at 5 and was told it wasn’t looked at yet and would be the next morning. No call the next morning then called Tuesday after 5 and More

by dools300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jun 28, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

June 22, 2022

The problem part was replaced in less time than they said . It’s very unusual to have something done ahead of time More

by Rogergordon70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta
Jun 28, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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